Taking a road trip through Ohio using a Nissan Leaf. They require CHAdeMO chargers, and the typical CCS is NOT compatible with the car. The Electrify America app gave me directions to a station that has 1 CHAdeMO charger but 7 CCS chargers. The CHAdeMO charger will not reliably connect to Nissan Leafs, and I had a "cannot connect to car" error. EA support has no idea how to fix it and they will not reimburse you. This has happened not once but twice in a row, and now I am in the middle of nowhere and have to get a tow truck to take me about 70 miles from here.
If Electrify America was a successful network, they would either (1) reimburse for the tow and wasted time, (2) update the app/network to fix the CHAdeMO issue, or (3) update the app/network so it doesn't take you to stations that don't work (even though they say they are working). They have done none of this.
PLEASE, for your safety, do NOT use Electrify America if you use CHAdeMO, and do NOT rely on Electrify America stations in sparsely populated areas.
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