Leave a Review Electrify America
Useless if you are Canadian
It only works if you have a us credit card with a us zip code.Quarky555
Don't work
Can't add a Canadian credit cardOrban
Not for canadian users
Can’t enter my credit card cause I am from Canada. And no the ###00 does not work.Taz_karine
Most unreliable charging network period.
I don’t know what the folks at Electrify do to mess up their chargers so much but you’ll pull up to a charger and plug in and pay with the app and nothing happens. You’ll then tap to pay with the app card then nothing happens. You’ll sign in as a guest and pay with your credit card and nothing happens. Then you’ll get fed up and anxious be you really need to charge and you’ll call the support line and after 20 minutes of waiting on hold they’ll offer to remote start the charge and nothing will happen the. They will offer to reset the charger, and have you try again and nothing will happen. This is assuming that A: there is a charger that is actually operational and B: there is a charger available because most places are packed and cars line up due to chargers not being available. Finally you will leave feeling absolutely horrid and drive to EVgo or BPpulse or ChargePoint and plug in and it will work flawlessly. No problems just plug in and pay and done. Why? Electricfy America why? I’m all done with you call me when you’re ready to be serious about charging.Show lessjimmyjihawjohn
Don’t rely on EA
Last year i was on a long trip and necessity charging at a remote EA station. Something went wrong and it wouldn’t charge (i think that was my first charge on the EA network). I called support, they answered per quickly and although slightly rude and very weird (sounded like this person was at home on a headset so sound quality was terrible which makes it extremely hard to communicate error codes, details and station numbers etc) within about 15 minutes the problem was resolved and my car started getting power. Cut to yesterday, thankfully i was not in danger of gettingstuck side of the road but i was very low state of charge near my home. Station broken, called support and no answer for fifteen minutes of hold. Two stars because i have successfully charged 3 times on EA but i hate that i have to reconsider whether to take trips that rely on EA. It’s bad for everybody when some trips the only option at certain points is an unreliable network. Also i updated the app yesterday and today it says it needs another update.Show lessBooze Allexander Hamilton
The best available so far.
Having put thousands of miles on EV’s at this point, I feel like Electrify America is the best out there so far. Too true that these systems, speaking of charging systems in general, are still a little glitchy… I think that is something you factor into the EV equation at this point. So the question is, who is the least glitchy, and who can get you squared away the fastest? I’v dealt with customer service across the board. Electrify America along with their general availability. Put these guys at the top for me. Customer service has a ton of administrative power to resolve issues quickly and they have never broken communication with me until the issue is resolved. I’ve become a loyal user of Electrify America.Show lessSpectra CEO
Wish it worked
I go to EA when on trips or when I need a quick charge. Never fails there’s always at least one or 2 non working chargers. I went to the coast a week ago, stopped at Indio to charge. 4 chargers there, 3 were in use, 3 cars waiting. I roll to the one charger no one is using. It’s not working. I look at the connector and it’s broken. I plug in, hold the connector up, and initiate charger. It works as long as I hold the connector.
I called EA to report it. I explain exactly what’s going on. The tech support person tells me it working fine, she can see right now that it charging my vehicle. I again explain why it’s charging. Still no help. Couldn’t wait to get me off the line. I’m guessing it’s still broken.
All we need is a good reliable vendor and I can’t imaging it wouldn’t make money. They’re charging $.50 kWh. There was 3 cars waiting the whole time.
EA needs to step up their game.Show lessATobias398
App works well, the charging stations are not always great.
The app works great. Unfortunately the charging stations tap function doesn’t always work. A lot of the chargers go out and need maintenance. It does seem like they fix them frequently but they are constantly going down. So unless they have a tech for every location that is a problem. Another issue is that many of the places the chargers are at are not organized well. When putting the chargers in they should design it to have places for people to line up, instead it is often a bit of chaos and I’ve seen a few arguments get out of hand.
They could fix this by designing the flow when installing the chargers.Show lessMad Maxx88
Very Accurate On Available Chargers, Pricing And Percentage Of Charge
I have taken 2 road trips of 300 miles one way and I have been impressed with the app. It lets you know if the chargers you are looking for are available as you get there. The availability on the app is similar to that on location. I have set up my card to be topped up after a certain monetary level in the app and while charging, if I go away from the car, I am able to accurately check my charging status. Electrify America chargers are getting more reliable and using an non-Tesla EV on road trips would be impossible without EA chargers and the app makes it so much easier to navigate your route.
The app would be complete if it would allow you to plan a trip from point A to B whilst accessing the chargers. You have to use some 3rd party apps to do this eg Plugshare, ChargeHub EV, Chargeway, usually a combination of those to effectively plan a trip.Show lessiluvgr8tdeals
Unreliable application
6 month owner of an EV and it seems to only get harder to charge as time goes on. Aside from all the issues with the charging stations (or lack thereof), the application is now glitching. I stopped at a station to charge before a long road trip. I had to charge again in the middle of my trip and the application was still showing that I was charging 5 hours later. It wouldn’t let me initiate a new charge, so I had to wait 20 minutes to speak with support. I had to sign out to fix the issue, but when I tried to start a new charging session, the application froze on the initiating charge screen. Now I can’t even logout to fix it. Reinstalling the app seems like the only fix. My suggestion would be to have other options to charge using your account that don’t depend on the app.Show lessJon-lv
