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Need Laser Cut Boxes…
Look no further. This app has everything I need. The app has a great intuitive layout, simple to understand, every box I have made has been spot on!! I have sent 2 messages to the Developer and both times he has responded quickly. Amazing support!!! 10 out of 10, would recommend!Ryan Lannis
Can’t use my purchased features
I purchased the full app & was really enjoying it & all of a sudden, I can’t use my purchased features. I keep getting the pop up to purchase & then I “restore purchase” & it tells me that I’ve already purchased & then the cycle continues!Toyab229
Developer Response
I'm very sorry to hear you are having issues with the in app purchase system. I've checked with Apple and they don't see issues from their perspective, and nothing has changed in a year. If you get this message, or contact me at feedback@box-o-matic.io maybe we can trouble shoot and figure out what's going on, but I will need more information as it does not appear to be a general issue. One thing you can try is deleting the app and re-installing it. (search for it or find the icon, press and hold until menu pops up and then choose delete. Then go to the App Store and re-install). Another thing to check is to make sure you are signed in with the same Apple ID which made the original purchase. Also note, that in the app, the button may say "buy", but that will take you to additional screens including the Apple provided screens for the App Store where you make the actual purchase. If you have already purchased, even if you go through the entire purchase process again, you will not be charged again - you will get a message about having already purchased it before, etc. Anyway, I'd like to get this sorted out for you - please contact me as noted above as it will take some trouble-shooting. Thanks!Doesn’t work after purchasing upgrade
I bought the upgrade, used it, and now I can’t use it without buying the upgrade again. Restore purchases doesn’t allow access even though it says “already purchased”. I’m in a loop of inaccessibility unless I pay again. Just go online and look for the free ones.justdanielle
Developer Response
I'm very sorry to hear you are having issues with the in app purchase system. I'm not sure what is causing this looping behavior for you. I've checked with Apple and they don't see issues from their perspective, and nothing has changed in a year in the app. If you get this message, or contact me at feedback@box-o-matic.io maybe we can trouble shoot and figure out what's going on, but I will need more information as it does not appear to be a general issue. One thing you can try is deleting the app and re-installing it. (search for it or find the icon, press and hold until menu pops up and then choose delete. Then go to the App Store and re-install). Another thing to check is to make sure you are signed in with the same Apple ID which made the original purchase. In-app purchases are tied to the Apple ID that made the purchase, not the device. I've had one user lose access to their old Apple ID so they had to purchase again, but that doesn't sound like the case here. Also note, that in the app, the button may say "buy", but that will take you to additional screens including the Apple provided screens for the App Store where you make the actual purchase. If you have already purchased, even if you go through the entire purchase process again, you will not be charged again - you will get a message about having already purchased it before, etc. If the restore is not working, I would try deleting the app and re-downloading it from the App Store. Anyway, I'd like to get this sorted out for you - please contact me as noted above as it will take some trouble-shooting. Thanks!