Inprovments needed
App needs to be able to allow me or my pT to record all of my body metrics which can be synced with the apple health app. This would really help so that I can see my progress. Also the check in feature could be upgraded to use the nfc chip in the iPhone and Apple watch for faster check ins. Also it would be nice if locker rooms were upgraded to use a digital locating system that is linked to our member cards. This way i am not having to worry about loosing a key or remembering a combination for a personal lock. Also it would be great if you you pro shop had all items listed in the app were i can pre-order items before arriving at the gym. This way i can pick my order up on my next visit or have it sent to my home.
I do love the cslncle and reschedule tools added to the app for pt sessions. I do want to see a way too book additional sessions from the app with my pt. Also I would like for the app to list how many pt sessions I have left and number roles over from last month.
I do love the cslncle and reschedule tools added to the app for pt sessions. I do want to see a way too book additional sessions from the app with my pt. Also I would like for the app to list how many pt sessions I have left and number roles over from last month.
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Response from developer
Thank you for your suggestion! We're always interested in hearing from our members about how we can improve 24GO. Please let us know if you have any other ideas/suggestions for improving 24GO.
PT exercise
I arrived at 11 filled out all my paperwork to join the gym through Medicare. Arlene what’s the very helpful walk me through the app took my picture for my 24 hour fitness card.
Showed me by printing out all the exercises that are available for the week.
My first day in the pool for a year just had knee surgery complete knee replacement.
The workout was good a little intense when I was swimming, with the noodle under my arm, my left leg and foot I could feel pain as kicking, in the lower part of my leg all the knee was a little swollen on the right side on the water buildup and the left outer of the knee very swollen. I literally came home and warmed up dinner then went to bed on a heating pad. Woke up sore and tired rested for the rest of the day and hopefully will head out tomorrow Sunday at 11:00 pool exercise, 1 1/2 hours.
I then got in the Jacuzzi for about 15 minutes. The most difficult part was going down the stairs good thing there were two railings to help support my body.
The other problem I had was there’s two parts in the Jacuzzi that the cement was raised why I don’t know, but I tripped in and did my knee hurt my knee by twisting it because of it needs to be told about Jacuzzi.
I will be back every other day for a month. See what results I get with moving my surgery leg except for Saturdays and Sundays too many people.
Showed me by printing out all the exercises that are available for the week.
My first day in the pool for a year just had knee surgery complete knee replacement.
The workout was good a little intense when I was swimming, with the noodle under my arm, my left leg and foot I could feel pain as kicking, in the lower part of my leg all the knee was a little swollen on the right side on the water buildup and the left outer of the knee very swollen. I literally came home and warmed up dinner then went to bed on a heating pad. Woke up sore and tired rested for the rest of the day and hopefully will head out tomorrow Sunday at 11:00 pool exercise, 1 1/2 hours.
I then got in the Jacuzzi for about 15 minutes. The most difficult part was going down the stairs good thing there were two railings to help support my body.
The other problem I had was there’s two parts in the Jacuzzi that the cement was raised why I don’t know, but I tripped in and did my knee hurt my knee by twisting it because of it needs to be told about Jacuzzi.
I will be back every other day for a month. See what results I get with moving my surgery leg except for Saturdays and Sundays too many people.
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Response from developer
Thank you for your encouraging words.
My work out with Koa
I can’t tell you how many times I have sat in corporate training, weekly team meetings, and promoted the importance of sustaining the number one position in your particular market. You can never do it alone. Though many try. I’ve been at homebuilding for 30 years and the goal is always to retain your team by having them work together, building quality relationships with one another and ultimately our clients. Koa, along with, let’s call him, Mr. Tennessee, are the epitome of teamwork. Constantly asking one another how best they could accommodate my goals. They communicated before during and after my workout with Koa. and it’s clear that teamwork is of the highest priority and seems to come very naturally. I do not regret a single bit making the decision to experience your personal training team. Thank you and we’re just getting started.
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Dysfunctional experience and scummy company
Mobile app is slow even on 2024 phone models, managing account settings takes you to a webpage that you must log in to separately and has poor formatting on mobile, the “SMS Preferences Login” flow for unsubscribing from news and offers (that I did not explicitly consent to) is laughably tedious, and that’s just the technical inconveniences I’ve encountered.
“24 Hour” Fitness (which closes at 10 pm now) advertises a free 3 day trial online but at both locations I visited they had some excuse not to offer the trial. It’s misleading advertising and when I tried to use the feedback form to complain, it also had a technical issue and couldn’t be submitted. Some equipment at my location is worn down including one of the bar hooks on a bench press, so if you set the bar down in a specific spot on one side, it is not properly supported and it will drop down into the hook. I have not experimented to figure out if it has the momentum to escape the hook and fall, but this is potentially dangerous.
Over all, despite a decent range of equipment, the quality of the experience is a joke.
“24 Hour” Fitness (which closes at 10 pm now) advertises a free 3 day trial online but at both locations I visited they had some excuse not to offer the trial. It’s misleading advertising and when I tried to use the feedback form to complain, it also had a technical issue and couldn’t be submitted. Some equipment at my location is worn down including one of the bar hooks on a bench press, so if you set the bar down in a specific spot on one side, it is not properly supported and it will drop down into the hook. I have not experimented to figure out if it has the momentum to escape the hook and fall, but this is potentially dangerous.
Over all, despite a decent range of equipment, the quality of the experience is a joke.
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Response from developer
Sorry for the inconvenience you're having with Please contact 24-Hour Fitness socialsupport@24hourfit.com and they will be able to assist you with the issues you're having!
Inprovments needed
App needs to be able to allow me or my pT to record all of my body metrics which can be synced with the apple health app. This would really help so that I can see my progress. Also the check in feature could be upgraded to use the nfc chip in the iPhone and Apple watch for faster check ins.
Also it would be nice if locker rooms were upgraded to use a digital locating system that is linked to our member cards. This way i am not having to worry about loosing a key or remembering a combination for a personal lock.
Also it would be great if you you pro shop had all items listed in the app were i can pre-order items before arriving at the gym. This way i can pick my order up on my next visit or have it sent to my home.
Also it would be nice if locker rooms were upgraded to use a digital locating system that is linked to our member cards. This way i am not having to worry about loosing a key or remembering a combination for a personal lock.
Also it would be great if you you pro shop had all items listed in the app were i can pre-order items before arriving at the gym. This way i can pick my order up on my next visit or have it sent to my home.
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Response from developer
Thank you for your suggestion! We're always interested in hearing from our members about how we can improve 24GO. Please let us know if you have any other ideas/suggestions for improving 24GO.
It’s not just the app but 24Go in general
I’ve been trying for too many years, different apps, different gym, influencers apps, influencers routines but nothing was ever like this. Every time I go to the gym, since the first step it feels so warm, people at the front desk are always nice, the gym is always clean and has all the equipment necessary for a good workout; the Zumba class with Melissa on Saturdays is just another level, she’s always so nice, make you feel happy and alive… all the stuff at the location in Lafayette is amazing and the app, has everything I need to push me through the day. I feel energized, I feel guided, I feel I have everything I need it to have a workout routine during the week. I truly recommend it, not just the app but the gym as well (at least the one in Lafayette).
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Response from developer
Thank you very much for your 5-star review!!!
Troubles with deleting/canceling an account
I believe this app is a scam. I felt uninterested in the gym itself so I tried to cancel my membership and delete my account but neither of those work inside the app. For deleting my account it would say incorrect password over and over again even after I reset the password and made sure to put it in correctly. Canceling the membership on the website sucked as well, in fact I couldn’t even cancel it. The website was stuck “loading” for 30 minutes straight but any other part of the website loaded just fine. I honestly believe this whole gym is a scam of your money. In case you’re wondering, yes I tried the membership number to delete my account but that didn’t work either, it just kept saying it wasn’t right even after checking it multiple times.
Point is, don’t get this app or a membership at this gym. It’s a scam.
Point is, don’t get this app or a membership at this gym. It’s a scam.
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Response from developer
Please contact us at support@24go.zendesk.com we can delete your 24GO account. You cannot cancel your membership in 24GO You can do so by, Contact your local club and speak with a 24-hour fitness team member. Log in to the 24-hour fitness website and use the Contact Us form to send an email with your request. This request cannot be done by 24GO support. And must go thought member services.
some great things- some really frustrating gaps with apple watch
Some great things some need work! I love my apple watch to keep track of workouts- needs to sync with the class I’m in. Currently I have to go into activity and put something close to the class. This causes problems because 1. I forget so my watch doesn’t count it until I remember and 2. The 24 go app counts the concurrent workout as two separate workouts with double the minutes. Also when I check in on my watch the phone app doesn’t sync so doesn’t count it on my master of completed check-ins and classes! Ugg! Please fix then I will revise my review.
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Corruption
Wish I could just give one star for how poorly designed this app is, but it’s far worse than that as they intentionally create as many barriers as possible to freeze/manage/cancel your membership. I was in another state and they still said I had to come into the facility to change my membership. Now I get a random charge and I can’t log into my account to even see what it is (password
Reset doesn’t work online and by design can’t reset my password in the app without the old password. Drove to a 24 hour fitness location, wasting more of my time, and they can’t even do anything about it there. They think they’re clever with these barriers by design, but they’re ignorant to how angry people get when you waste so much of their time with terrible / corrupt design. Where I very likely would have been a returning customer over and over again through various phases of my life, I instead now will cheer on the demise of 24 hour fitness and support any other gym option in its place.
Reset doesn’t work online and by design can’t reset my password in the app without the old password. Drove to a 24 hour fitness location, wasting more of my time, and they can’t even do anything about it there. They think they’re clever with these barriers by design, but they’re ignorant to how angry people get when you waste so much of their time with terrible / corrupt design. Where I very likely would have been a returning customer over and over again through various phases of my life, I instead now will cheer on the demise of 24 hour fitness and support any other gym option in its place.
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Response from developer
Sorry for the inconveniences you've had to endure! Please contact us at support@24go.zendesk.com and we'll make sure your request is taking care of quickly. Thank you in advance for giving us the opportunity to help!
Better app than most other gyms
This app has a lot of things it does right. I love that they give you mini videos on how to properly do each exercise in their workout plans. I think it would be perfect if you were able to search up individual exercises rather than have to look for it in one of the workout plans. I think it would be even more amazing if you would let us create and customize our own workout plan. I think this is perfect because i don’t necessarily like every single workout in the preset work out plans so being able to curate your own workout plan with the mini how to videos would be a game changer especially for newbies. You can even make it so that you can make your workout plan public and have other people save it and use it themselves.
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Response from developer
Thanks Arthur for your great feedback and suggestions! I have added all of your ideas/suggestions to our list of future enhancements. We work hard in trying to make 24GO the best and we wouldn't be able to do that without the feedback, suggestions and ideas from our users/members. Thank you!
