Leave a Review Freeletics
Exercise Accountability
I’ve been using the Freeletics app on and off for the past ten years since starting exercise with Lenny, one of my best friends. We were fascinated by the God workouts on the app and loved doing the Aphrodite.
While the app still has room for improvement, it has come a long way since its inception. Still, nothing quite compares to Freeletics in providing flexible yet consistent workout training programs.Show lessPresque parfait
Utilisateur régulier je mettrais 5 étoile le jour où on a l’application sur GarminA Complete Disregard for Customer Loyalty and Professionalism
Extremely disappointed! You invest in a program, only to find out it doesn’t even belong to you in the end. I barely completed a week of workouts from a 3-month plan when Freeletics canceled my coach! Due to health issues, I couldn’t continue, and they refused to understand. All I’m asking is to get back the program I PAID for. After 6 years of loyalty to this app, this is how they treat their customers? Offering me a 30% discount on something I already purchased is insulting.
To make matters worse, their employee didn’t take my complaint seriously at all. Instead of helping, she just deleted my account, causing me to lose all my progress and efforts from the past 6 years. Completely unprofessional. On top of that, three people signed up for a subscription because of my recommendation! Despite providing their email addresses and names, Freeletics won’t acknowledge them because they didn’t use the referral link. Now that they have over a million followers, they’ve lost all respect for their users. After all the money I’ve spent, this is beyond frustrating. I want nothing more to do with this app!Show lessDeveloper Response
Hi Sonia, I’m truly sorry to hear about your disappointing experience . We take customer satisfaction very seriously and would like to address your concerns properly. Please reach out to us again at support@freeletics.com, and we will be happy to review your request a second time. We do not delete accounts unless there is a clear request from the user, and we want to investigate the situation regarding your canceled coach. Additionally, we would be glad to take another look at your referral program concerns and provide you with concrete answers. Your loyalty over the past six years is greatly appreciated, and we are committed to finding a satisfactory resolution for you. Thank you for bringing this to our attention, and we look forward to assisting you further.