Leave a Review AIA+ HK
Easy to use
Very use to useW2BRachel
Developer Response
Hi W2BRachel, thank you for your feedback. We hope you would continue to enjoy our service.My mobile app not performing since 4 days ago
I couldn’t open the app (it only shows front page) since 4 days ago. I deleted it and re-installed but still can’t login to the page. I installed the app to other mobile device and it is working. Any suggestions please?winnie ws ying
Developer Response
Hi Winnie, sorry for the frustration. There were users facing similar issues and they could resolve it by switching to WIFI/mobile network. We suggest trying this option. If problems persist, please email us your contact details to hk.customer@aia.com, or call us on (852) 2232 8888 (for Hong Kong) or (853) 8988 1822 (for Macau).多花点钱请个好一点的I T不行吗？
三天两头无法登录、无法打开app，今天登录后提示不适用我的账号？毫无逻辑！IT水平简直就是20年前的荞大爷
Developer Response
您好，我们十分关注您提及的情况，亦抱歉为您造成了困扰。务求可以尽快提供协助，烦请您把联络资料电邮至 hk.customer@aia.com,或直接致电(852)2232 8888(香港)或(853)8988 1822(澳门)。Can’t reset password
Stuck in loadingRush Hour Bug
Developer Response
Hi, we are sorry for the frustration this has caused you. Do you mean the app was stuck in loading while you're resetting your password? Appreciate it if you can email us your contact information to hk.customer@aia.com, or call us on (852) 2232 8888 (for Hong Kong) or (853) 8988 1822 (for Macau) for further follow up.Always down
Site is constantly downVu wiki
Developer Response
Hi Vu wiki, we have received similar issue reported and are sorry for the inconvenience that has caused to you. You can try to re-start your mobile and see if you can reload the login page. In case it is still failed, please email us your contact details to hk.customer@aia.com, or call us on (852) 2232 8888 (for Hong Kong) or (853) 8988 1822 (for Macau) to facilitate us to follow up of your case.彈apps
近排成日彈Leschan
Developer Response
Leschan您好，抱歉為您帶來不便。關於彈app的問題，我們會盡快找出問題原因，作出改善。若然仍有問題，煩請您把聯絡資料電郵至 hk.customer@aia.com，或於辦公時間直接致電(852)2232 8888(香港)或(853)8988 1822(澳門)。Updated after I can’t login and off the apps (I am using iPhone 6)
Updated after I can’t login and off the apps (I am using iPhone 6)qq0087
Developer Response
Hi qq0087, We are very concerned about the situation you mentioned, and are sorry for the inconvenience it has caused to you. To facilitate the following up of your case, please email us your contact details to hk.customer@aia.com, or call us on (852) 2232 8888 (for Hong Kong) or (853) 8988 1822 (for Macau).Nothing works
I tried to see my latest e-statement and there was an error loading the pdf. I tried to view my MPF distribution and got a system down message. Is this going to happen when I really start relying on this during retirement? Apps should always work. There’s no excuse.openuprider
Developer Response
We are very concerned about the situation you mentioned, and are sorry for the inconvenience it has caused to you. To facilitate the following up of your case, please email us your contact details to hkmpf.customer@aia.com, or call us on (852)2200 6288 (for Hong Kong).Latest version can’t work on WiFI
Since updated the latest version, the app can’t work with my home WiFI only at cellular mode. It seems something wrong!!!!!Maylie
Developer Response
We are very concerned about the situation you mentioned, and are sorry for the inconvenience it has caused to you. To facilitate the following up of your case, please email us your contact details to hk.customer@aia.com, or call us on (852) 2232 8888 (for Hong Kong) or (853) 8988 1822 (for Macau).Unable to open app after update!
What an update! Can’t open the app after updated, great job!Sacc lam
Developer Response
We are very concerned about the situation you mentioned, and are sorry for the inconvenience it has caused to you. To facilitate the following up of your case, please email us your contact details to hk.customer@aia.com, or call us on (852) 2232 8888 (for Hong Kong) or (853) 8988 1822 (for Macau).
