Leave a Review myTNB
Useless app
Website doesn’t work, App also doesn’t work. Same like the way your staff work!! How to pay and manage our bills if we are overseas?!!Kalbana
Developer Response
Hi, Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to https://www.facebook.com/tnbcareline along with the contact details so that we check this.(Asswini)App’s useless outside of Malaysia
App is not working outside of Malaysia. How am I going to pay the bill? Been hearing that the app can’t take foreign credit card.ShaiShoo1
Developer Response
We offer our sincerest apologies for the inconvenience caused. Please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots of error messages. (Zafirah)App unaccessible outside Malaysia?
App appears to no longer be accessible outside Malaysia. Upon logging in, message pops up: “Sorry, this is not working right now. Please try again later”.TiadaTenaga
Developer Response
We offer our sincerest apologies for the inconvenience caused. Please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots of error messages. (Zafirah)Not Working. Cannot Login
It keeps giving me the same error for the last 2 months. Please fix the issue!!
“Sorry, this is not working right now. Please try again later”.Real_Ben10
Developer Response
Please clear the data and cache for your app by going to your phone settings. This should resolve your issue. In case you are still facing the problem, please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots. (Izue)leave a lot to be desired
The app is handy for managing your TNB bills and make TNB payments too. Record of usages is also very handy. And here comes the but! But it leaves a lot to be desired. Tap on anything and it is so unresponsive, you almost can make yourself a cup of coffee before the screen change. It can’t remember your selection and you need to keep redoing everything all the time. As an example, I prefer to view my usage in kWh and not RM but it defaults to RM all the time. You also cannot undo settings! Set a budget and it ts there till the end of the world. I even tried deleting and reinstalling and it remembers! 🤦🏻♂️ I can keep going but the title of this review said it all.
To the app developer, do consider user centered design please! 🙏🏻Show lessecychung
Developer Response
Thank you for providing your valuable feedback. Please reach out to us at https://www.facebook.com/tnbcareline, if you have other suggestions. TQ (Izue)Cannot Login
Tried all the suggestions to clear cache, reinstall, etc. and still cannot login. Please fix the app.
Here’s the error message:
“Sorry, this is not working right now. Please try again later.”Developer Response
Please clear the data and cache for your app by going to your phone settings. This should resolve your issue. In case you are still facing the problem, please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots. (Izue)Cannot Login
Sorry, this is not working right now. Please try again later.Developer Response
Please clear the data and cache for your app by going to your phone settings. This should resolve your issue. In case you are still facing the problem, please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots. (Izue)Unable to access oversea
Since update, has not been able to use the app overseas. Even the website is not working.Tomtomor
Developer Response
We offer our sincerest apologies for the inconvenience caused. Please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots of error messages. (Farah)Useless
Very slow to load and can no longer see my balances or pay outstanding bill. This app used to be good. Now useless sadly.HSBCMobileUser
Developer Response
Hi, sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to https://www.facebook.com/tnbcareline along with the contact details so that we check this. (Maria)Not working anymore
Used to work but no more.Adik Lee
Developer Response
Hi, sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to https://www.facebook.com/tnbcareline along with the contact details so that we check this. (Farah)
