myTNB User Reviews

Tenaga Nasional Berhad

Top reviews

Most RecentHighest RatedLowest Rated

Version 3.4.7 Not Working

It keeps giving me the same error saying “no internet connections”, although I am clearly connected to the internet. I have removed the app, clear cache and reinstall. Still the same error.

Real_Ben10

24 days ago

Response from developer

Please clear the data and cache for your app by going to your phone settings. This should resolve your issue. In case you are still facing the problem, please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots. (Izue)

USELESS FOR OVERSEA

Do you have any idea how many malaysian are currently are living outside malaysia and need to pay their bill? Isnt the app supposed to work for people in the oversea BY DEFAULT? Else what use of the app? Surprisingly so many review about this app not working for oversea yet still not fixing this problem and tell user to contact them thru facebook??

Show less

brianlaiii

a month ago

Response from developer

We offer our sincerest apologies for the inconvenience caused. Please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots of error messages. (Arif)

App very slow

For a multibillion company like this, should invest more on how to make the app loads faster. Often need 30 seconds to just view an account detail. Very unpleasant experience using this app.

cutewombat

a month ago

Response from developer

We offer our sincerest apologies for the inconvenience caused. Please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots of error messages. (Izue)

App is keep crashing

I’m currently at Canada and I’m having a very had time even to view my bill. The app is crashing every single time. How I suppose to pay?

Kumaran Sangi

a month ago

Response from developer

Cannot work version 3.4.4

Cannot open when I updated

iamgodk

2 months ago

Response from developer

Hi, Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to https://www.facebook.com/tnbcareline along with the contact details so that we check this. (Izue)

Makin lama, makin turuk !

The TNBApp after, each update and after many hours being inaccessible due to ‘upgrades’; seems to be less useful and is still extremely slow.

The TNB customer email support is also very slow, inefficient and ineffective.

Makin Turuk

2 months ago

Response from developer

Link to bank payment doesn’t work

Cannot pay bill online

貴達

2 months ago

Response from developer

Useless app

Website doesn’t work, App also doesn’t work. Same like the way your staff work!! How to pay and manage our bills if we are overseas?!!

Kalbana

3 months ago

Response from developer

App’s useless outside of Malaysia

App is not working outside of Malaysia. How am I going to pay the bill? Been hearing that the app can’t take foreign credit card.

ShaiShoo1

3 months ago

Response from developer

We offer our sincerest apologies for the inconvenience caused. Please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots of error messages. (Zafirah)

App unaccessible outside Malaysia?

App appears to no longer be accessible outside Malaysia. Upon logging in, message pops up: “Sorry, this is not working right now. Please try again later”.

TiadaTenaga