Leave a Review myTNB
Bad update
Can’t see my bill or current cost current version of app is bad. Says refresh but does not work 😡😡😡😡😡😡😡😡Paul2448
Developer Response
Hi, Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to https://www.facebook.com/tnbcareline along with the contact details so that we check this. (Maria)App has issues
Updated to latest version and upon load says oops something went wrong. Just wish they would test the app before releasing an updateraajmenon
Developer Response
Hi, Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to https://www.facebook.com/tnbcareline along with the contact details so that we check this. (Farah)Updating phone number doesn’t work
Tried to update phone number to an Australian one hut didn’t receive any verification code sent via sms as informed.cawanpink
Developer Response
We offer our sincerest apologies for the inconvenience caused. Please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots of error messages. (Maria)very good, can tract my bill, never miss paymwnt
very nice, safe time, clearJmanjmanj
Cannot open app
Hi, please fix this problem. Cannot open app.Pisang85
Developer Response
Please clear the data and cache for your app by going to your phone settings. This should resolve your issue. In case you are still facing the problem, please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots. (Amerul)Not inclusive Keluarga Malaysia photo
Please choose a more inclusive photo for our Merdeka celebration splash page.McBotar
Developer Response
If you have any feedback or suggestions, please write to us at https://www.facebook.com/tnbcareline. We would love to hear from you! (Amerul)Rubbish app
Cannot be even used to pay my TNB bills. Does not work and load.desktop2mobile
Developer Response
Hi, we apologize for this. Please send us your concern at https://www.facebook.com/tnbcareline along with the screenshot of the error you receive. This will be handled with utmost priority. TQ - GomathiNo longer able to view daily usage
As above.JTripleH
Developer Response
Please clear the data and cache for your app by going to your phone settings. This should resolve your issue. In case you are still facing the problem, please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots. (Amerul)Historical bills are not available
If another utility company is used as benchmark, TNB would looked into what makes a utility company apps decent. Please add download historical bills as a feature. This is a necessity nowadays.
Thanks, i have to remove and add accounts again cause maybe it was added before this feature was thereordinarysoldier
Developer Response
Kindly be informed that you can download up too six months previous TNB bills if you add your TNB account under owner in myTNB. (Hisyam)Wtf
Great opportunity here to give me insights into my electricity usage however a big fail from TNB. I can already get all this information from my existing bills. We should be able to see real-time statistics like daily power consumption. Not monthly. This will help people to identify what is drawing power in their homes. In Australia after smart meter deployment I can see hourly usage. For a day.Show lessmixhali
Developer Response
Hi, we regret the inconvenience caused. Kindly elaborate on the issue so that we can look into the matter and resolve it for you. Please write to us and leave your contact no, TNB account no and email address at https://www.facebook.com/tnbcareline. TQ - Gomathi-
