myTNB User Reviews

Tenaga Nasional Berhad

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Not Working. Cannot Login

It keeps giving me the same error for the last 2 months. Please fix the issue!!
“Sorry, this is not working right now. Please try again later”.

Real_Ben10

5 months ago

Response from developer

Please clear the data and cache for your app by going to your phone settings. This should resolve your issue. In case you are still facing the problem, please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots. (Izue)

leave a lot to be desired

The app is handy for managing your TNB bills and make TNB payments too. Record of usages is also very handy. And here comes the but! But it leaves a lot to be desired. Tap on anything and it is so unresponsive, you almost can make yourself a cup of coffee before the screen change. It can’t remember your selection and you need to keep redoing everything all the time. As an example, I prefer to view my usage in kWh and not RM but it defaults to RM all the time. You also cannot undo settings! Set a budget and it ts there till the end of the world. I even tried deleting and reinstalling and it remembers! 🤦🏻‍♂️ I can keep going but the title of this review said it all.

To the app developer, do consider user centered design please! 🙏🏻

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ecychung

5 months ago

Response from developer

Thank you for providing your valuable feedback. Please reach out to us at https://www.facebook.com/tnbcareline, if you have other suggestions. TQ (Izue)

Cannot Login

Tried all the suggestions to clear cache, reinstall, etc. and still cannot login. Please fix the app.

Here’s the error message:

“Sorry, this is not working right now. Please try again later.”

Real_Ben10

6 months ago

Response from developer

Cannot Login

Sorry, this is not working right now. Please try again later.

Real_Ben10

6 months ago

Response from developer

Unable to access oversea

Since update, has not been able to use the app overseas. Even the website is not working.

Tomtomor

7 months ago

Response from developer

We offer our sincerest apologies for the inconvenience caused. Please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots of error messages. (Farah)

Useless

Very slow to load and can no longer see my balances or pay outstanding bill. This app used to be good. Now useless sadly.

HSBCMobileUser

7 months ago

Response from developer

Hi, sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to https://www.facebook.com/tnbcareline along with the contact details so that we check this. (Maria)

Not working anymore

Used to work but no more.

Adik Lee

7 months ago

Response from developer

Bad update

Can’t see my bill or current cost current version of app is bad. Says refresh but does not work 😡😡😡😡😡😡😡😡

Paul2448

8 months ago

Response from developer

Hi, Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to https://www.facebook.com/tnbcareline along with the contact details so that we check this. (Maria)

App has issues

Updated to latest version and upon load says oops something went wrong. Just wish they would test the app before releasing an update

raajmenon

a year ago

Response from developer

Updating phone number doesn’t work

Tried to update phone number to an Australian one hut didn’t receive any verification code sent via sms as informed.

cawanpink

a year ago

Response from developer

We offer our sincerest apologies for the inconvenience caused. Please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots of error messages. (Maria)