myTNB User Reviews

myTNB

Tenaga Nasional Berhad

Business

Utilities

Top reviews

Most RecentHighest RatedLowest Rated

very good, can tract my bill, never miss paymwnt

very nice, safe time, clear

Jmanjmanj

2 years ago

Cannot open app

Hi, please fix this problem. Cannot open app.

Pisang85

2 years ago

Response from developer

Please clear the data and cache for your app by going to your phone settings. This should resolve your issue. In case you are still facing the problem, please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots. (Amerul)

Not inclusive Keluarga Malaysia photo

Please choose a more inclusive photo for our Merdeka celebration splash page.

McBotar

2 years ago

Response from developer

If you have any feedback or suggestions, please write to us at https://www.facebook.com/tnbcareline. We would love to hear from you! (Amerul)

Rubbish app

Cannot be even used to pay my TNB bills. Does not work and load.

desktop2mobile

2 years ago

Response from developer

Hi, we apologize for this. Please send us your concern at https://www.facebook.com/tnbcareline along with the screenshot of the error you receive. This will be handled with utmost priority. TQ - Gomathi

No longer able to view daily usage

As above.

JTripleH

3 years ago

Response from developer

Historical bills are not available

If another utility company is used as benchmark, TNB would looked into what makes a utility company apps decent. Please add download historical bills as a feature. This is a necessity nowadays.

Thanks, i have to remove and add accounts again cause maybe it was added before this feature was there

ordinarysoldier

3 years ago

Response from developer

Kindly be informed that you can download up too six months previous TNB bills if you add your TNB account under owner in myTNB. (Hisyam)

Wtf

Great opportunity here to give me insights into my electricity usage however a big fail from TNB. I can already get all this information from my existing bills. We should be able to see real-time statistics like daily power consumption. Not monthly. This will help people to identify what is drawing power in their homes. In Australia after smart meter deployment I can see hourly usage. For a day.

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mixhali

4 years ago

Response from developer

Hi, we regret the inconvenience caused. Kindly elaborate on the issue so that we can look into the matter and resolve it for you. Please write to us and leave your contact no, TNB account no and email address at https://www.facebook.com/tnbcareline. TQ - Gomathi-

After update and reinstall not working

Title said it all. iOS 13
After update and reinstall not working

CloudyMY

4 years ago

Response from developer

Hi, Based on your review, we cannot gauge exactly what went wrong. Please write to us in detail about the issue at https://www.facebook.com/tnbcareline, so that we can look into it immediately and get it resolved. We would love to give you a seamless experience on our app. Thanks! - Gomathi

Great app, but..

The monthly usage chart does not seem to update beyond Dec 2009. Is there a way to reset the range?

@@@@@@@&@@@@@

5 years ago

Response from developer

Dear ,We really appreciate you bringing this to our attention. We would like to investigate your issue. Please share your contact details, TNB account no and the error message with us at https://www.facebook.com/tnbcareline so that we can resolve the issue. TQ (Gomathi)

Useless for customers overseas without local Malaysian number

APP will not allow you to register unless you have a local number. In 2019, if a major company like TNB cannot even accommodate overseas numbers for their customer care functions, it says a lot about the low quality of operations and/or the low quality of the app developers they choose. Especially since 1 300 88 5454 won’t accept calls from overseas either.

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mweiss888