Leave a Review myTNB
After update and reinstall not working
Title said it all. iOS 13
After update and reinstall not workingCloudyMY
Developer Response
Hi, Based on your review, we cannot gauge exactly what went wrong. Please write to us in detail about the issue at https://www.facebook.com/tnbcareline, so that we can look into it immediately and get it resolved. We would love to give you a seamless experience on our app. Thanks! - GomathiGreat app, but..
The monthly usage chart does not seem to update beyond Dec 2009. Is there a way to reset the range?@@@@@@@&@@@@@
Developer Response
Dear ,We really appreciate you bringing this to our attention. We would like to investigate your issue. Please share your contact details, TNB account no and the error message with us at https://www.facebook.com/tnbcareline so that we can resolve the issue. TQ (Gomathi)Useless for customers overseas without local Malaysian number
APP will not allow you to register unless you have a local number. In 2019, if a major company like TNB cannot even accommodate overseas numbers for their customer care functions, it says a lot about the low quality of operations and/or the low quality of the app developers they choose. Especially since 1 300 88 5454 won’t accept calls from overseas either.Show lessmweiss888
Developer Response
sorry for the inconvenience cause, you may call us at this number 03 89279292 . TQ (Gomathi)Nice job
Really good apps and convenient for client.
TNB may want to promote move on this app and go paperless. Customerservice and feedback team are really polite and manage to solve my case within couple hrs. nice job u guysmsyahreen
Developer Response
Thank you for your review! If you have any suggestions on how we could improve and enhance your user experience, please don't hesitate to share them with us. TQ (Gomathi)Sleek & very user friendly
Great design with very intuitive dashboards. I really like the ability to add multiple accounts - save the hassle of multiple logins!dinmaster007
Developer Response
Thank you for your review! If you have any suggestions on how we could improve and enhance your user experience, please don't hesitate to share them with us. TQ (Gomathi)TNB App
- if I lose the bill, it’s in the app.
- the app shows how much I am using each month.
- I can print it out if need be.El Diablo.
Developer Response
Dear User, we are happy to know that you found our app useful. Please help us by spreading the word amongst your friends. If you have any feedback or suggestions, please write to us at https://www.facebook.com/tnbcareline. We would love to hear from you! TQ (Gomathi)Overseas mobile number
I’ve used the previous version before and it allowed me to access my account using my mobile phone abroad as I’m residing in Canada. Since installing this new version I’m not able to register my mobile number as it didn’t recognised overseas number. Pretty useless app if you ask me . Talking about being convenient it is not the case with this new version !!!
Btw I have no local mobile number to use hence why I mentioned in my review it is pretty useless if you live abroad !Show lesspunkalady
Developer Response
Hi punkalady For your kind information, kindly use the local number to access it.. tq (Hayati)You must have this app
Good and easy app to use. Just key in the name and IC number, and the app did the rest to pull all the relevant account information. Simply wonderful. No more hassle to find out the account number. No no more need for an actual paper bill. You can find out the status of an account right from the app. And you can pay direct from the app.
Futher, the all is snappy with no lag. Clean, simple, beautiful and easy to navigate user interface.
Well done TNB. You have my gratitude.Show lessDatoHarimau
Developer Response
Thank you for your feedback and keep supporting us.(Devi)Why no iPad version ?
First of all, why there is only phone version app and there ain’t any iPad or tablet version of this app ?
Second of all, it will be okay to have minimum characters for a password, but WHY do you need to maximum the characters of a password ? Don’t you think it is so silly to limit maximum characters of a password ?
Please have your developer to change the password’s maximum characters to NONE.Show lessHT77
Developer Response
Hi HT77, iPad version for myTNB apps is still in our plan. For the password, we do not have maximum characters (you can register up to 255 characters). If you still facing problem with the password, kindly screenshot to us. We are more than happy to help. TQ (Emelia)Useless
Just like TNB , useless app . What I mean is this app is of no use to me except to view bill , to pay by the so called Jom pay. Payment done by bank direct debit did not appear .Halihanas
Developer Response
Dear Halihanas, For payment not update, kindly PM us at TNB CareLine Facebook. We will help you to sort out this matter. Thank you (Emelia)
