myTNB User Reviews

Tenaga Nasional Berhad

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Nice job

Really good apps and convenient for client.
TNB may want to promote move on this app and go paperless. Customerservice and feedback team are really polite and manage to solve my case within couple hrs. nice job u guys

msyahreen

5 years ago

Response from developer

Thank you for your review! If you have any suggestions on how we could improve and enhance your user experience, please don't hesitate to share them with us. TQ (Gomathi)

Sleek & very user friendly

Great design with very intuitive dashboards. I really like the ability to add multiple accounts - save the hassle of multiple logins!

dinmaster007

5 years ago

Response from developer

Thank you for your review! If you have any suggestions on how we could improve and enhance your user experience, please don't hesitate to share them with us. TQ (Gomathi)

TNB App

- if I lose the bill, it’s in the app.
- the app shows how much I am using each month.
- I can print it out if need be.

El Diablo.

5 years ago

Response from developer

Dear User, we are happy to know that you found our app useful. Please help us by spreading the word amongst your friends. If you have any feedback or suggestions, please write to us at https://www.facebook.com/tnbcareline. We would love to hear from you! TQ (Gomathi)

Overseas mobile number

I’ve used the previous version before and it allowed me to access my account using my mobile phone abroad as I’m residing in Canada. Since installing this new version I’m not able to register my mobile number as it didn’t recognised overseas number. Pretty useless app if you ask me . Talking about being convenient it is not the case with this new version !!!

Btw I have no local mobile number to use hence why I mentioned in my review it is pretty useless if you live abroad !

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punkalady

6 years ago

Response from developer

Hi punkalady For your kind information, kindly use the local number to access it.. tq (Hayati)

You must have this app

Good and easy app to use. Just key in the name and IC number, and the app did the rest to pull all the relevant account information. Simply wonderful. No more hassle to find out the account number. No no more need for an actual paper bill. You can find out the status of an account right from the app. And you can pay direct from the app.

Futher, the all is snappy with no lag. Clean, simple, beautiful and easy to navigate user interface.

Well done TNB. You have my gratitude.

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DatoHarimau

6 years ago

Response from developer

Thank you for your feedback and keep supporting us.(Devi)

Why no iPad version ?

First of all, why there is only phone version app and there ain’t any iPad or tablet version of this app ?

Second of all, it will be okay to have minimum characters for a password, but WHY do you need to maximum the characters of a password ? Don’t you think it is so silly to limit maximum characters of a password ?

Please have your developer to change the password’s maximum characters to NONE.

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HT77

6 years ago

Response from developer

Hi HT77, iPad version for myTNB apps is still in our plan. For the password, we do not have maximum characters (you can register up to 255 characters). If you still facing problem with the password, kindly screenshot to us. We are more than happy to help. TQ (Emelia)

Useless

Just like TNB , useless app . What I mean is this app is of no use to me except to view bill , to pay by the so called Jom pay. Payment done by bank direct debit did not appear .

Halihanas

6 years ago

Response from developer

Dear Halihanas, For payment not update, kindly PM us at TNB CareLine Facebook. We will help you to sort out this matter. Thank you (Emelia)

Stressful!

Stupid app. Says my payment for the bill is unsuccessful but deducted my money from my account. Really annoying!

NinaAlexSmith

6 years ago

Still need to iron out login issues

App asks for email address as username but user ID in tnb portal are numeric. Use same password from tnb portal but can't log in. No way to change user id in app to numeric as it must be email address.

Stevie5519