App not recognising post code
Response from developer
Thank you for clarification, yes the app is provided by Aberdeenshire Council for Aberdeenshire residents.
Broken again
Says that No Collections to Show. Check address. Round and round in circles.
Very poor update, as was 3.0.35. This App is going backwards.
Please fix it.
Response from developer
Apologies for the issues that were encountered on 15th April, we had a problem where we couldn’t pull the data from the third-party system that holds our waste collection information for a few hours. We are liaising with them to determine what the problem was so that they can mitigate it happening again.
Not working
Response from developer
Please check that you are using an Aberdeenshire postcode as this app is for Aberdeenshire only and not Aberdeen. Could you please get in touch with us at mobilapps@aberdeenshire.gov.uk with details of the postcodes you have tried so that we can test. We are not experiencing this issue with any of our test devices so it would be useful to replicate your issue to identify the cause and fix it.
Okay ish
Response from developer
Thank you for your feedback. The Support function allows users to send support queries regarding various issues - the list is alphabetical (except 'Mobile App' at the top of the list) and runs from 'Business' to 'Waste'. There whitespace below 'Waste' though. Could you please contact us at MobileApps@aberdeenshire.gov.uk so we can investigate your issue?
Latest version works
Response from developer
Thank you for updating your review based on the update we released - also thank you for bringing the issue to our attention initially.
Not loading
Response from developer
Thank you for your review. Our investigations highlighted a bug in our app that meant it would not launch on older devices that cannot run iOS 13 and above. We fixed the issue and released an emergency update on 17th August 2022. Please download the latest version of the app, currently 2.12.1. Please contact us at mobileapps@aberdeenshire.gov.uk if you are still encountering problems and we will do what we can to assist.
Help?
Response from developer
We have fixed this issue and there have been a number of releases of the mobile app since your comment. Could you please check that the app is working okay for you now? You can email us at mobileapps@aberdeenshire.gov.uk. Please note, a data connection (mobile or wi-fi) is required when the app is first launched. Thanks.
Useless then working now
Response from developer
This issue has now been fixed. Please try again and ensure you have a data connection for the contents of the app to be up to date.
Post code
Response from developer
We have fixed this issue and there have been a number of releases of the mobile app since your comment. Could you please check that the app is working okay for you now? You can email us at mobileapps@aberdeenshire.gov.uk. Please note, a data connection (mobile or wi-fi) is required when the app is first launched. Thanks.
Mark
Response from developer
We have fixed this issue and there have been a number of releases of the mobile app since your comment. Could you please check that the app is working okay for you now? You can email us at mobileapps@aberdeenshire.gov.uk. Please note, a data connection (mobile or wi-fi) is required when the app is first launched. Thanks.
