COUNTRY Financial Mobile User Reviews

COUNTRY Financial Mobile

CC Services, Inc.

Finance

Top reviews

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Apple wallet

Great app. It would be great is the insurance card could be added to the Apple Wallet for faster retrieval.

iCollo

5 months ago

Response from developer

Hello, we appreciate your feedback as well as your recommendation. Feel free to reach out to us at COUNTRYFinancialMobile@countryfinancial.com, if you would like to provide more information about your experience. Thank you!

Can’t add insurance card to apple wallet

Not easily accessible

Kjparalegal

a year ago

Roadside Assistance “Submit your request through the app”

I submitted a roadside assistance request through the app. I got a status of “in progress” and a reference number. I waited for an hour and called in finally just to find out nothing was on file or in place. Given there is no support for the app itself or any place to submit issues, this is literally the only way I can let you know of the bug in your app. Hopefully you can get this fixed and spare more people their time and frustration.

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AnswerBook

3 years ago

Response from developer

Hello, we appreciate your feedback and apologize for any inconvenience. Feel free to reach out to us at COUNTRYFinancialMobile@countryfinancial.com, if you would like to provide more information about your issue so that we may help address it. Thank you!

Weird

The app doesn’t allow you to edit your profile information. I have a new email, so I have to quit using the app and go back to paper.

Fenway Parker

3 years ago

Response from developer

Terrible.

Terrible, what’s the point of an electronic insurance card if you can’t access it. I Will get new insurance if the problem isn’t fixed soon.

Colonialscooter

3 years ago

Response from developer

Not working for me

Was with this insurance for almost 7 years, but this super beautiful app says , invalid name, once I am trying to log in!

Champion7171

3 years ago

Response from developer

Very frustrating

Not up to standards I expect from CF. Very disappointed with this app. Cannot print from the pdf it prepares, AND, the receipt doesn’t even have CF’s name or logo on it! How can it be used to prove payment! REALLY POORLY THOUGHT OUT. Two stars based on a feeble try. Do better!

Josross

3 years ago

Response from developer

APP not working!

When I needed to present a copy of my current insurance card, the APP wasn’t working properly. Kept saying encounter a problem.

itasca Auto

3 years ago

Response from developer

Great app

Just submitted a claim on a Saturday night using the app. It was so easy and intuitive. Well done!

Bdmathias

3 years ago

Response from developer

Thanks so much! We truly appreciate your feedback. Feel free to reach us at COUNTRYFinancialMobile@countryfinancial.com if you have any additional feedback.

Improvement noted and a suggestion…

Good job adding face recognition. Some phones don’t have a fingerprint recognition capability.
Suggested improvement: include the capability to import insurance cards to Apple Wallet. St Farm has this and its very convenient. Thanks!

jccmrfrd

3 years ago

Response from developer

Thanks for the feedback! We appreciate the recommendation on improving the ease of use of our digital auto insurance card. We'll take this into consideration for future planning. Feel free to reach us at COUNTRYFinancialMobile@countryfinancial.com with any additional comments. We love hearing from you! Thank you!