Concern for customers down the tubes
So from the look of things, Redstone has decided to bring their mobile experience in-house. Also from the look of things, this is a terrible idea. A perfectly functioning banking app is now bogged down with poor design and completely unintuitive data display. Not to mention that I thought my account had been hacked, since this massive change was not acknowledged with any sort of notification in advance, nor any in app messaging to notify me that these changes were taking place. In fact, here on the App Store it shows that the latest update took place two months ago. The person in charge of digital user experience at Redstone, Sean Jones, trumpets on his LinkedIn that he has “saved +24k manhours and $2.6 million in contract costs” and we can now see the fruits of his efforts. IT’S A VERY BAD USER EXPERIENCE. Big mistake, Redstone… watch your customer metrics going forward, you are not going to like what you see.
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Debit card issues!
It’s a 5 star if they just wouldn’t have problems turning on and off debit cards sometimes. They should send a notice in advance when they are going to do that. It seems to happen just when you need it on and could leave a person stranded if they can’t get it on! Otherwise it’s great!
the app is lousy, but cust service is GREAT
the app's IT is...lacking. it works, but it's cumbersome. seems more like a website with a wrapper around it than an app; it's also not intuitive. redeeming rewards requires copy and pasting account numbers somewhere else, as it doesn't have a dropdown for selection. it still is possible to do what you need to, but it could definitely be much better
that being said, the customer service at Redstone FCU is top-notch. it is like the way USAA was 15+ years ago. no wait time, with super friendly and super helpful people. i can't say enough good things about the customer service.
and also, their credit card product is the best rewards card for my purposes of any other.
overall, i recommend redstone fcu, for sure
that being said, the customer service at Redstone FCU is top-notch. it is like the way USAA was 15+ years ago. no wait time, with super friendly and super helpful people. i can't say enough good things about the customer service.
and also, their credit card product is the best rewards card for my purposes of any other.
overall, i recommend redstone fcu, for sure
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