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Great app ruined by latest updates
I used to enjoy the great selection of puzzles on this app, but recently it has become almost unusable. Repeatedly crashing, or hanging and needing to be restarted. Adverts getting longer and more repetitive and it often then hangs after watching them so you have to watch more. Then further screens advertising subscription after every single puzzle is completed, then (you guessed it) more adverts before you can continue. Please fix and return it to the decent app this used to be a few months ago Latest adverts include blatant scams, fake screens showing that your iPhone storage has run out and links to ‘resolve’ this with a 3rd party app. If you are going to continually force adverts on us, at least ensure they are genuine.
Further update: Now being forced to manually decline 3rd party data sharing individually on around 100 vendors, no ‘Reject all’ option. If we’re watching the endless adverts you keep forcing on us, why do you need to extend this even more by trying to sell our data to 100s of additional vendors?Show lessPaul9875
Developer Response
We're sorry to hear you've had a problem and we'd like to help you with this. Please contact us via the in game help or at support@puzzling.com so that we can assist you.Long time player getting frustrated AH!
This game used to be a great game that you could choose to watch ads to collect tokens to play / coins for helpers.
These days there is a 30/60sec ad after EVERY puzzle - a little excessive when some puzzles can be solved in 60-90 secs - especially when you consider they have a constant stream of banner ads running at the bottom of the page when playing.
Now whilst I fully believe - Everyone's gotta eat! Nothing is free, why should it be?! And yes, you can usually close the ad after 15/30seconds... ONLY if the ad loads properly & ONLY if it doesn't freeze/close the app, like the banner ads do CONSTANTLY!
I personally can cope with the amount of ads (although I do think it's a lot compared to most) BUT I can't remember the last time I played a puzzle all the way through without the app failing to respond because a banner ad won't load properly, it may start working eventually or you have to force close & re-start. Then you finally get to finish a puzzle after 1-3 re-starts, only for the full screen ad to fail to load <brain starts to melt out of my ear>😵💫
I actually considered subscribing to get rid of ads as I like the mix of puzzles this game gives more than others, but I think it's something crazy like £7 or £8 /MONTH! Errrr nope!
I've given up waiting for an update to fix the constant crashes, this app now offers far more frustration than enjoyment so - '🎶now you're just an app that I used to play🎵'
Peace out ☮️✌️Show lessBatFinx69
Developer Response
We're sorry you've had a problem. Please visit our support portal where you will find information to help you troubleshoot these issues and report any ads that do not play correctly: www.puzzling.com/support/pp . If you need further assistance please contact us via the in-game Help system or support@puzzling.comMore and more adds
This WAS an entertaining site. I didn’t mind watching ads to gain tokens to play puzzles. Not a big deal. But, the most recent update causes you to watch an ad every time you finish a puzzle, plus having to watch 2 of them to gain enough tokens to play one puzzle, does not lead to a fun time. On top of that, the occasional free tokens sparsely doled out in the game have disappeared entirely. Anytime I’m spending more time watching ads instead of playing the game means it’s time to move to another game. Sorry to loose you guys, but, there’s no other choice. I believe you guys think that I’ll be more inclined to buy tokens if you make playing the game miserable. You are wrong. If you make the game miserable, I just quit playing.
UPDATE: The commercial content, which used to range from 15 seconds to 30 seconds, are currently ranging between 60 seconds and 90 seconds. While there are several of the games presented on the older commercials that I have downloaded, I’m not going to sit through commercials of that length. There are too many other games out there where this does not happen. Again, it takes more time to sit through the commercial than it does to play out a level. And, commercials of that length do NOT entrap an audience. They simply drive them away.Show lessBorg1010
Developer Response
Thanks for your feedback. We appreciate ads can be a little frustrating but they support us in regularly bringing new features and content to the game. We have not changed the frequency of ads in any recent updates. Please refer to the in-game help for more information on how you can disable ads or report problems with ads.