Disappointment backup
I have been a subscriber for about 3 years and have really enjoy doing the daily puzzles, special editions and various special events. I recently had to have a new battery in my iPad so I made sure everything was backed up to iCloud before I reset my iPad and took it in for repair.
However when I did a restore from iCloud not everything had been saved. All the tokens and coins I had were there, as was the record of the number of puzzles I had done and the special issues I had completed were shown as complete but all the puzzles in the special issues and the previous months were blank; there was no record of the events I had completed and all the achievements were back to zero. When the new Halloween event started all the pieces to collect are in the special issues shown as completed and when I have done the required puzzle that issue - going back to issue one in some cases - is now shown as incomplete. Suggestions is now also suggesting puzzles from previous months that I had already done.
This doesn’t stop me doing the daily puzzles and enjoying them but is very annoying.
However when I did a restore from iCloud not everything had been saved. All the tokens and coins I had were there, as was the record of the number of puzzles I had done and the special issues I had completed were shown as complete but all the puzzles in the special issues and the previous months were blank; there was no record of the events I had completed and all the achievements were back to zero. When the new Halloween event started all the pieces to collect are in the special issues shown as completed and when I have done the required puzzle that issue - going back to issue one in some cases - is now shown as incomplete. Suggestions is now also suggesting puzzles from previous months that I had already done.
This doesn’t stop me doing the daily puzzles and enjoying them but is very annoying.
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Great app ruined by latest updates
I used to enjoy the great selection of puzzles on this app, but recently it has become almost unusable. Repeatedly crashing, or hanging and needing to be restarted. Adverts getting longer and more repetitive and it often then hangs after watching them so you have to watch more. Then further screens advertising subscription after every single puzzle is completed, then (you guessed it) more adverts before you can continue. Please fix and return it to the decent app this used to be a few months ago Latest adverts include blatant scams, fake screens showing that your iPhone storage has run out and links to ‘resolve’ this with a 3rd party app. If you are going to continually force adverts on us, at least ensure they are genuine.
Further update: Now being forced to manually decline 3rd party data sharing individually on around 100 vendors, no ‘Reject all’ option. If we’re watching the endless adverts you keep forcing on us, why do you need to extend this even more by trying to sell our data to 100s of additional vendors?
Further update: Now being forced to manually decline 3rd party data sharing individually on around 100 vendors, no ‘Reject all’ option. If we’re watching the endless adverts you keep forcing on us, why do you need to extend this even more by trying to sell our data to 100s of additional vendors?
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Response from developer
We're sorry to hear you've had a problem and we'd like to help you with this. Please contact us via the in game help or at support@puzzling.com so that we can assist you.
Long time player getting frustrated AH!
This game used to be a great game that you could choose to watch ads to collect tokens to play / coins for helpers.
These days there is a 30/60sec ad after EVERY puzzle - a little excessive when some puzzles can be solved in 60-90 secs - especially when you consider they have a constant stream of banner ads running at the bottom of the page when playing.
Now whilst I fully believe - Everyone's gotta eat! Nothing is free, why should it be?! And yes, you can usually close the ad after 15/30seconds... ONLY if the ad loads properly & ONLY if it doesn't freeze/close the app, like the banner ads do CONSTANTLY!
I personally can cope with the amount of ads (although I do think it's a lot compared to most) BUT I can't remember the last time I played a puzzle all the way through without the app failing to respond because a banner ad won't load properly, it may start working eventually or you have to force close & re-start. Then you finally get to finish a puzzle after 1-3 re-starts, only for the full screen ad to fail to load <brain starts to melt out of my ear>😵💫
I actually considered subscribing to get rid of ads as I like the mix of puzzles this game gives more than others, but I think it's something crazy like £7 or £8 /MONTH! Errrr nope!
I've given up waiting for an update to fix the constant crashes, this app now offers far more frustration than enjoyment so - '🎶now you're just an app that I used to play🎵'
Peace out ☮️✌️
These days there is a 30/60sec ad after EVERY puzzle - a little excessive when some puzzles can be solved in 60-90 secs - especially when you consider they have a constant stream of banner ads running at the bottom of the page when playing.
Now whilst I fully believe - Everyone's gotta eat! Nothing is free, why should it be?! And yes, you can usually close the ad after 15/30seconds... ONLY if the ad loads properly & ONLY if it doesn't freeze/close the app, like the banner ads do CONSTANTLY!
I personally can cope with the amount of ads (although I do think it's a lot compared to most) BUT I can't remember the last time I played a puzzle all the way through without the app failing to respond because a banner ad won't load properly, it may start working eventually or you have to force close & re-start. Then you finally get to finish a puzzle after 1-3 re-starts, only for the full screen ad to fail to load <brain starts to melt out of my ear>😵💫
I actually considered subscribing to get rid of ads as I like the mix of puzzles this game gives more than others, but I think it's something crazy like £7 or £8 /MONTH! Errrr nope!
I've given up waiting for an update to fix the constant crashes, this app now offers far more frustration than enjoyment so - '🎶now you're just an app that I used to play🎵'
Peace out ☮️✌️
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Response from developer
We're sorry you've had a problem. Please visit our support portal where you will find information to help you troubleshoot these issues and report any ads that do not play correctly: www.puzzling.com/support/pp . If you need further assistance please contact us via the in-game Help system or support@puzzling.com