Constant crashes and more
This is my first week using this ELD. It is crashed more times than I can count. When it crashes it puts my co-driver on duty and puts them in violation. I was told that I could use multiple devices that way if I’m not near the truck and need to change duty status I can do so. However it does not function as expected. I now wish I had went with samsara. it had better functionality and did not crash or put my co-driver on drive time putting them in violation. This is not user error this is a problem with your programming and needs to be Remedied ASAP!
Update: I’m not sure what you educated idiots are doing, but your eld is not allowing me to split. I took a 7.75 hour sleeper break today and it worked as expected. I then stopped 2 hours later for 15 minutes and when I left the unit eld remove my actual hour away and only gave me 15 minutes remaining. I am now stopped for my 3 hour break and the unit show I have zero hours remaining and is essentially forcing me to take a 10 hour break to be be in compliance! It’s no wonder you have us sign a 3 year contract, otherwise With as useless as this unit is you wouldn’t have any customers. I’m so tempted to terminate the contract.
Update: I’m not sure what you educated idiots are doing, but your eld is not allowing me to split. I took a 7.75 hour sleeper break today and it worked as expected. I then stopped 2 hours later for 15 minutes and when I left the unit eld remove my actual hour away and only gave me 15 minutes remaining. I am now stopped for my 3 hour break and the unit show I have zero hours remaining and is essentially forcing me to take a 10 hour break to be be in compliance! It’s no wonder you have us sign a 3 year contract, otherwise With as useless as this unit is you wouldn’t have any customers. I’m so tempted to terminate the contract.
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Response from developer
Thanks for leaving feedback. We've assembled useful information for the most common questions raised by drivers at https://tinyurl.com/2p97jxts. You can always contact our support team on 844-617-1100 or reveal.support@verizonconnect.com. Paul, Product Team
