APP isn’t working properly
Pages won’t load, after calling BGRS I was told to use it off a computer thief’s words were “The app is known for its difficulty your better off using a desktop” so clearly BGRS is aware of their issues but refuse to fix it.
Some bugs when using the app
Some bugs are present when using the app. This is make it more difficult to upload file from a phone and inputting data.
Worst app ever made
Can do anything if in chat or loose connection, navigation is atrocious not user friendly at all
Slow claim process / problem-solving
Took 20 days for claims processing / rejected when sufficient information was already uploaded to substantiate claim in other formats.
Puts risk back on member unnecessarily when expenses are under 500$ CAS.
Puts risk back on member unnecessarily when expenses are under 500$ CAS.
Limited usefulness
Glitchy.
After ensuring I have the most recent version, it still doesn’t save tombstone data or let you amend it. Therefore the app won’t let you submit trip requests.
It often crashes when you try to save data.
Don’t bother using the mobile app. Pull out the laptop instead.
After ensuring I have the most recent version, it still doesn’t save tombstone data or let you amend it. Therefore the app won’t let you submit trip requests.
It often crashes when you try to save data.
Don’t bother using the mobile app. Pull out the laptop instead.
Useless
The ap just like BGRS themselves is 100% useless. It makes finding what you need hard, and when documents are submitted on the ap, they are “lost”.
Not compatible with IPhone 13 mini
I cannot check off the boxes because the app doesn’t allow landscape and the text goes past the bezel
If I could give negative stars I would…Very confusing/not user friendly at all!
Too may places for uploads of documents, there should only be three to four main folders to upload documents into for claim submissions at the end of each claim to make it easier for the member to attach documents that go with that specific claim (HHT claim, Move to new destination claim), misc claims for items in that may not cover the typical claimed items)… within each of the claim tabs there would be sub folder for claims… for example under the destination folder (sale of residence at losing URS location), (Purchase of residence at gaining/final location),(vehicle registration/safety)(IL&M with the pack/load clean and travel to new location)..
The flow of the claims system can be reformatted to be more easy to follow/access. As an old school RMS clerk/HRA, I have worked in reception and dispatch back in the 90s when it was run/administered by the military as well as Royal Lepage and under the old BGRS system before it went completely online and now to a hybrid system with limited access to representative services. As the systems have changed over the years they have become increasingly more difficult and complicated to use adding to the already existing stressors of service members posted and the members who are BGRS reps (I also did this role for two years submitting adjudications etc.)… these reps don’t have access to the systems and some have never been posted or haven’t been posted in so long that they are not very helpful or familiar with the current system and policies etc… as this position is considered a secondary duty that should take up/occupy no more than perhaps an hour of the BGRS reps daily work day it makes it very difficult for both the rep to get ahold of or have any concerns/questions answered let alone give the rep the time to provide the best possible answers/advice to members so they can address often time sensitive issues etc. Every effort should be made to at the very least redo/revamp the claims program so that there is little to no confusion or need to seek answers outside of the program itself and streamline the process and eliminate members missing time away from work day tracking/addressing/chasing down physical copies of HHT forms and requests for extensions or other benefits that may not fall under the typical straight forward move process etc. (HHT forms should be hyperlinked and be able to be forwarded to the Chain of command at both losing/gaining units without the need of the member having to research who to send it to, as well as questions/forms requiring approval from the BGRS rep or higher level… they should be formatted and ready to be sent so the member isn’t wasting time going back/forth with the approving authority over things like formatting errors or not having the proper policy to reference for the request being submitted. Members should only need to type in what they are asking for and brief explanation as to why… with main reasons to justify the approval in bullets checked off by the members outlining the why they are asking for the approval. This is write a review I gave them one I will give them negative
Over the span of my 26 years in the military and the number of different procedures I’ve seen thus far the greatest stressors and time consuming part aside from the move/sale/purchase of a place itself was having to deal with the BGRS program itself and the lack of its ability to be user friendly. There shouldn’t have to be any training requirements or anything else for someone to create/submit an expense claim/advance or HHT forms forms/approval for whatever else and not understand what they have to do, where to go in the program or even under what tab they should enter expenses or why the claim was even rejected etc.
If anyone would like to know more about my experience or concerns or anything else. I’m more than happy to help with improving the program or process for future military members posted or moving to their final destination upon retirement.
The flow of the claims system can be reformatted to be more easy to follow/access. As an old school RMS clerk/HRA, I have worked in reception and dispatch back in the 90s when it was run/administered by the military as well as Royal Lepage and under the old BGRS system before it went completely online and now to a hybrid system with limited access to representative services. As the systems have changed over the years they have become increasingly more difficult and complicated to use adding to the already existing stressors of service members posted and the members who are BGRS reps (I also did this role for two years submitting adjudications etc.)… these reps don’t have access to the systems and some have never been posted or haven’t been posted in so long that they are not very helpful or familiar with the current system and policies etc… as this position is considered a secondary duty that should take up/occupy no more than perhaps an hour of the BGRS reps daily work day it makes it very difficult for both the rep to get ahold of or have any concerns/questions answered let alone give the rep the time to provide the best possible answers/advice to members so they can address often time sensitive issues etc. Every effort should be made to at the very least redo/revamp the claims program so that there is little to no confusion or need to seek answers outside of the program itself and streamline the process and eliminate members missing time away from work day tracking/addressing/chasing down physical copies of HHT forms and requests for extensions or other benefits that may not fall under the typical straight forward move process etc. (HHT forms should be hyperlinked and be able to be forwarded to the Chain of command at both losing/gaining units without the need of the member having to research who to send it to, as well as questions/forms requiring approval from the BGRS rep or higher level… they should be formatted and ready to be sent so the member isn’t wasting time going back/forth with the approving authority over things like formatting errors or not having the proper policy to reference for the request being submitted. Members should only need to type in what they are asking for and brief explanation as to why… with main reasons to justify the approval in bullets checked off by the members outlining the why they are asking for the approval. This is write a review I gave them one I will give them negative
Over the span of my 26 years in the military and the number of different procedures I’ve seen thus far the greatest stressors and time consuming part aside from the move/sale/purchase of a place itself was having to deal with the BGRS program itself and the lack of its ability to be user friendly. There shouldn’t have to be any training requirements or anything else for someone to create/submit an expense claim/advance or HHT forms forms/approval for whatever else and not understand what they have to do, where to go in the program or even under what tab they should enter expenses or why the claim was even rejected etc.
If anyone would like to know more about my experience or concerns or anything else. I’m more than happy to help with improving the program or process for future military members posted or moving to their final destination upon retirement.
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Absolutely terrible
App constantly freezes. Very unintuitive and overly complicated giving the very minimum of feedback to members. You do everything yourself then you still have to login to the web browser to troubleshoot with service provider. This is my last 2 moves with BGRS have been terrible I am glad to be done with this. I called 4 times to get my get my move straightened out.
Worst experience ever dealing with this terrible app and website
Worst experience ever dealing with this terrible app and website
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Terrible service
Agent always refer to read policy
