Leave a Review Hungry Caterpillar Play School
Paying for full version but still so many adds
I’m paying for the full version every month but recently now there a pop up add for this same companies Disney coloring app and it is so annoying. If this pop up is not removed from the app, I will stop my subscriptionYMtoddlereducator
Developer Response
Please accept our apologies. It has come to our attention that a pop-up advert appeared in Hungry Caterpillar Play School over the Christmas period. This should not have happened and occurred as a result of a technical error. We are very sorry for this happening. It was completely unacceptable. Unfortunately over the Holiday period our team did not spot the error and it remained until January 2nd 2019. We have now removed this message entirely from the app. As an extra measure to our unconditional commitment to our users we have implemented precautions which will prevent such errors in the future. Please always share your feedback with us. We strive to keep learning and improving your experience.Terrible experience
We tried the 7 day trial and it worked quite well so we decided to pay the annual subscription. Big mistake. For whatever reason, the app started showing ads every time our kid moved in between modules. Why in the world would you show ads in an app I paid $40 for!? Also, it says we can’t play something because of a lack of storage — I have 10GB storage open.
This is a terrible experience and I wish we had never fallen for it. Anyone out there, don’t download and definitely don’t buy the annual subscription.Show lessunhappycustomer93656@
Developer Response
Please accept our apologies. It has come to our attention that a pop-up advert appeared in Hungry Caterpillar Play School over the Christmas period. This should not have happened and occurred as a result of a technical error. We are very sorry for this happening. It was completely unacceptable. Unfortunately over the Holiday period our team did not spot the error and it remained until January 2nd 2019. We have now removed this message entirely from the app. As an extra measure to our unconditional commitment to our users we have implemented precautions which will prevent such errors in the future. Please always share your feedback with us. We strive to keep learning and improving your experience.Outraged
For what I pay for this app, why is my daughter being forced to seeing an ad for Disney every time she goes from screen to screen! Unbelievable! This is not a free app!
The app itself is fine, so giving it 3 stars, but “try it for free” Disney ad spoiling everything. Luckily my daughter is not impressed and closes it every time, but it’s everytime she goes from one activity to the next. If this continues, I am canceling my subscription and demanding a refund.Show lesshd2bb9
Developer Response
Please accept our apologies. It has come to our attention that a pop-up advert appeared in Hungry Caterpillar Play School over the Christmas period. This should not have happened and occurred as a result of a technical error. We are very sorry for this happening. It was completely unacceptable. Unfortunately over the Holiday period our team did not spot the error and it remained until January 2nd 2019. We have now removed this message entirely from the app. As an extra measure to our unconditional commitment to our users we have implemented precautions which will prevent such errors in the future. Please always share your feedback with us. We strive to keep learning and improving your experience.Ads in the paid version!?
My son has been using this App for more than 3 months and weave loved the experience. We’re not happy with a recent change (only experienced today) where ads (Disney) are appearing after every screen change; selecting a new activity. This is WAY too frequent and invasive for a paid app. It takes up the entire screen... not happyShow lessBrandyn22
Developer Response
Hello Brandyn22, Please accept our apologies. It has come to our attention that a pop-up advert appeared in Hungry Caterpillar Play School over the Christmas period. This should not have happened and occurred as a result of a technical error. We are very sorry for this happening. It was completely unacceptable. Unfortunately over the Holiday period our team did not spot the error and it remained until January 2nd 2019. We have now removed this message entirely from the app. As an extra measure to our unconditional commitment to our users we have implemented precautions which will prevent such errors in the future. Please always share your feedback with us, we strive to keep learning and improving your experience.It’s an ad, and I paid for it.
Going to figure out how to get my money back. I paid for a year and my kids can never play it. It says I have to chose from a free trial, or a monthly plan, or a year......after purchasing it I selected “monthly” just to see what it would say, and sure enough it says I’m paid through next spring but my kids cannot access anything other than an add. I’m beyond mad.Show lesstiredz1
What is the Limited Offer if $1.99?
Hi, I was looking through my subscriptions in my account and saw you had a limited offer of 1.99. I tried looking through the app and couldn’t find anything about it. Would you mind letting me know what it’s about because I clicked on it and I’m not sure what I am have to pay for. Thanks.machitect
Developer Response
Hi Machitect. Please email support@touchpress.com with some information, such as whether or not you are a subscriber and where and when you saw the limited offer and we will look into this for you.HORRIBLE
Do NOT even click on the FREE trial for this app!!! They will automatically charge you for a yearly subscription that you do NOT even sign up for!! And than when you contact support they tell you they can’t give you a refund! Your $50 is just gone this should be illegal! The app is trash and definitely not worth $50 I am absolutely LIVID 🤬🤬Show lessFloradell
Ads
This is a really great app for kids, done really well. My daughter and I both enjoy all the fun things to do with in the app. I like how the content is updated frequently. My only complaint is the ads inside the App even after purchasing subscription for one year. I often pay to have ads removed so my daughter doesn’t encounter them while playing apps. Ads are such a nuisance and distracting, especially in the middle of gameplay. It would be my suggestion that you remove ads inside the game for subscription users.Show lessSeagreenx777
Developer Response
Hi Seagreenx777. Thanks for your review, we're glad you're enjoying the app. We're concerned that you are seeing ads though. You should not be seeing ads as a subscriber, and even free users should only see one of two suggested apps from the rest of our collection. Could you please email support@touchpress.com describing the ads and where they appear, or send us screenshots? We're eager to fix this issue as soon as possible. Thanks!Love it but crashes constantly
We have this for our son on our iPad mini. We love the app but wish it wouldn’t crash constantly. Not sure if it’s due to not being compatible with iPad mini & the upgraded IOS but they should fix this. Otherwise I will have to unsubscribe:(KJOmom
Cute but...
Cute app and my 2 year old son enjoys it but I signed up for a monthly, at which my first month was deducted and this month they charge me for the full year?! I’ve written to them and have yet to hear back. I don’t like people taking more than what was agreed upon and I imagine not many people do. Please fix this so I can fix your rating.Show lessScottysMama
