Leave a Review FORM Swim
Awesome app. One request would put it over the edge
FORM goggles and their accompanying software has helped me SO much as an adult learner swimmer. There’s a great mix of workouts and plans and the custom workout builder is one of the best I’ve used.
My only request would be able to input custom distances or at least have more options than the current presets. As an example, I had to break apart the 1650 yd (swimmer’s mile!) to 2 subsets which is annoying. Hoping the custom distant selection flow changes at some point.Show lesscedavis12
Developer Response
Thank you for your feedback, I'll be sure to share this!Amazing app. Amazing goggles.
I’ve never had a single issue with the goggles or the app. They’ve, combined, completed changed my swimming for the better. Could not recommend them more.Kelly Ann 310
Developer Response
Thanks for your awesome review! So glad FORM has helped you improve your swimming!Poor product, and terrible Customer Service
I am extremely dissatisfied with the customer service at FORM. I ordered Form 2 glasses (order AUS8419) and, upon trying them out, found that the visibility was severely inadequate. I could not see my surroundings in the water, which is unacceptable for safety and usability. Consequently, I decided to return the Form 2 along with a previously ordered Form 1 (order AUS8318), which I had not yet used and ordered less than a month too.
I reached out to your support team over a week ago to initiate a return and have yet to receive any form of response. Despite multiple attempts to contact your team via email, there has been complete silence on your end. This lack of communication is frustrating and unprofessional, especially when dealing with returns that affect your customers' satisfaction and safety.
Additionally, I was informed that I am responsible for the return shipping costs, which adds insult to injury given the defective nature of the product and the poor service.Show lessLangust00000
Developer Response
Sorry for the delay in responding to your emails. We are experiencing high volumes and are doing our best to reply as quickly as possible.