Leave a Review My Invisalign
Horrible service
I’m so upset and disappointed. I started my Invisalign process while I was in Italy, my home Country. I was assured the process would have taken 8 months. First lie. After 2 whole years my teeth weren’t straight. I then moved to the US, it was 2019. Had a new set of aligners that my dentist gave me before i left. She told me that i would have had to transfer my care to a US dentist since i was moving, and that I wouldn’t have had to pay a penny since i had everything paid in full. We contacted Invisalign back then, and they confirmed.
Well, when i transferred my care here, it turned out I had to start from zero basically, pay again for a service i already paid. I didn’t get my last aligners and the containing ones. I would have had to pay again about the same amount i already paid for the whole service to have those. The result is that my teeth have moved again. I contacted Invisalign here in the US and I got zero care. Having my teeth straight finally, was a dream for me. I understand that moving wasn’t ideal, but first, i was promised results after 8 months, and then i was promised continuous care which i never got. I’m so upset and frustrated.Show lessTintipa
Developer Response
We're sorry that you experienced problems with the your Invisalign process. Please contact us at https://bit.ly/2qMoiAT to see how we can assist.This is brilliant!
Okay first off, the product itself: The utter fact that you can just take these off just eliminates the deciding factor on what you can or cannot eat, like generic braces, but also that you can also buy some other cases that just look insane to me, I even found a mind blowing self-cleaning case, which can clean the Invisalign for you. But if you are on a strict diet, like a VERY strict diet, then it might just not be that much of a benefit. Nonetheless, this thing rocks! Next, the app: Everything just feels so easy to use, yet so compact! For starters, it will ask you to take a picture of the little rectangle containing the information on how they should use it and who is using it. Also, there is a complete shop listing different cases and stickers to put on the Invisalign. Everything just feels perfectly where it needs to be, it’s just overall amazing to navigate through!Show lesssomebody_38164
Developer Response
Thanks for the feedback! We'll share this with the team.Significant improvement over previous selfie app, but the AI models are a complete garbage
Who is providing the feedback recommendation? I doubt that every time I submit progress photos within two minutes my doctor has a chance to review the photos.
The garbage headless AI model that Invisalign is using for these is going to make my Invisalign process take 3+ years at this point, and I simply refuse to listen to the generic app generated feedback. The last three aligners all gave me the exact same message and each one of them felt perfectly fine switching to the next one without any issues or discomfort. My dentist asked me to start using the app at aligner number 26 and all of a sudden the entire progress is completely wrong and it takes up to three weeks for a single aligner because the generic AI review that looks at the photos is a pile of garbage.
At this point, I refuse to be a test monkey for a poorly created app when I’ve already spent $3000 on this. If it continues like this, I’m gonna want to be seen back at the office regularly again.Show lessInSepsis
Developer Response
We're sorry for the frustration! Please contact us at https://bit.ly/2qMoiAT so that we can get more information on what's happening and help.Teeth great app is not so great
Invisalign itself is a great product, I have minor teeth shifting and seeing the teeth return to a straight alignment is exciting. I’m a little more than halfway through the process.
Now the app only has some basic functions like time how long the trays are on/off. Reminders to switch trays. However, it is a PAIN to update the calendar especially if you have a couple of trays you have to wear longer and need to change the date. It would be nice if we could see the progress as we do in the office. I’d love to show my progress with friends especially those who are interested in getting invisible braces. As for the photos, you can’t edit it so each is the same framing so you can compare progress but you came make notes. It’s easier to just use the native Apple camera and that allows notes now anyway. I would like to see tips and ability to buy additional cleaners or portable toothbrushes or tips like what to do with your dried out lips.
Overall, the app is unnecessary as it really doesn’t have any uniquely useful purpose.Show lessOld lady alien.
Developer Response
We're sorry that you disliked the app and we hope that the subsequent updates have helped. However, if you'd like to share additional feedback, please contact us at https://bit.ly/2qMoiAT.Needs significant work
I just downloaded this app today so my opinion might be less useful than people who’ve been using it longer, but so far it is quite difficult to use and not at all intuitive. The way you start or stop the timer is reverse of what your brain would expect to see, and could so easily be fixed with a tiny bit of effort. There is no way to edit the time in/out for the current day, so if you make any mistake at all, there’s no way to keep track of how you’re doing THAT DAY, only to see what you did previous days. If you do choose to use the calendar to edit or see a previous day, good luck getting back to the previous screen as the “back” button does not work at all. There’s a “profile” page where you can enter information and I tried to edit something there and there’s no save button, so that’s also useless. And again that back button did not work at all. I won’t be using this app for my treatment. I’m not sure why it has such high ratings; I highly recommend TrayMinder instead.Show lessHighly Annoyed x 1000!
Developer Response
We're sorry that you disliked the app. If you'd like to share additional feedback, please contact us at https://bit.ly/2qMoiAT.Very bad functionality
I’m sorry to say this, but the app is a piece of garbage. The problems are too many, and developers have no incentive to fix or re-design them, judging from the same pre-canned response being given to everyone who reports same issues again and again here on the App Store. Here are some of the obvious issues: not working at all when internet is not available; the photos functionality is not working; scheduling changes (like when need to extend wear time for a given aligner) is a pain; the wear logs are hard to change; login/authentication issues; no way to combine multiple accounts (e.g. one was created for my set of aligners, and another for my treatment plan with the detailed step by step changes shown - I don’t even know why my doctors did it that way, but now there’s no way to combine them, and no easy way to re-login); etc. Like I said, too many issues. TrayMinder is so much better: I’m glad someone recommended it in their review, so I tried it and it’s so much easier to use. I understand Invisalign is not in the business of making the apps, but come on, with all the money it costs for a treatment, you could at least budget some decent money for hiring good app designers/developers and just let them work through the issues people have been reporting for years now!Show lesscher-kash
Developer Response
Thanks for sharing with us how the app could be better for you. We're providing your feedback to our developers, and we appreciate your review. If you would like to connect with us to provide additional details regarding your experience, please contact us at https://bit.ly/2qMoiATGood idea with some utility. The timer is poorly implemented
This is useful for checking, which tray set I’m on and when I’m supposed to switch, however, the out of mouth timer is nearly useless. I unreliably get going off other times (although it certainly doesn’t some of the time) and I just have a alerts to remind me to put it back in, and when I put it back in the My Home and I often don’t remember to turn off the timer so the next time I open the app I’ve racked up many hours of out of mouth time. The one time I know, I’ve heard the alert, it uses the same chime as the default for incoming email. Not very attention grabbing inherently, and one that I’m used to ignoring. I’ve only heard it for sure once. And there are definitely times when it hasn’t sounded at all. I have a suspicion that and some miscarried attempt to keep my information private when it gets into a state where it wants me to use my pin to log back in (what happens in conveniently frequently), the app looses it’s permission to send a notificationShow lessOrionEridanus
Developer Response
We apologize for the frustration! Please contact us at https://bit.ly/2qMoiAT so we can get more information to assist.App feels like it’s stuck in the 2000’s.
This app is nice to have, I guess, but it is *extremely* dated. Seriously, who coded this? Typically dated coding like this is due to the company being cheap and hiring someone who doesn’t really know what they’re doing. The gallery is an eyesore. You should be able to have minimal editing options like cropping and rotating. And the caption section is light grey text on grey background… lol what? #Rip anyone with visual impairments relating to contrast and color blindness.
The timer is also completely useless as far as I’m concerned. It’s just unnecessarily confusing. You should have a play, pause, and/or stop button separate from each other, not in one. You should also be able to modify the start time and end time whenever throughout the day since sometimes things happen and even with the reminder you get sidetracked or are involved in something else that you can’t take your attention away from (any other parents with a baby out there?), not wait until the next freakin’ day to edit your time as a whole. Each individual stretch of wear time should be logged and editable.
All in all, this app is clunky, unintuitive, and completely illogical in its operation. I’m honestly surprised anyone can highly rate this. They probably don’t know any better.
Please hire a GOOD UI/UX designer and update your app to 2023 standards so I don’t feel like I’m using Windows XP on my phone.Show lessValayna
Developer Response
Thank you for your feedback. We're sorry to learn that you disliked the app. If you would like to connect with us to provide additional details, please contact us at https://bit.ly/2qMoiATGood for tracking, when it actually works.
The app is awesome when it actually works. Half the time the timer won’t reset for the next day so it’ll show that I’ve already had it out for two hours. When you check the time log it’ll randomly change to saying you had your aligner in for 24 hours, so you can’t properly track because it’s showing you inaccurate times. Also I hate that you can’t edit the timer until the next day. So if you forget to pause the timer when you put your aligner back in, you can’t edit it at all. I hope they update this app and take the time to improve it, it’s a very useful tool when it works.Show lessTwikks
Beautiful app but…
This morning I took my aligners out for breakfast and discovered that I’d forgotten to stop the timer after dinner yesterday. Many hours of non-wear time are already logged today which I can’t correct until tomorrow. This effectively makes the time tracking feature useless to me today, so therefore I have no reason to use the app today. Missed punches after a meal often occur multiple times a week.
As a product manager myself, I appreciate unambiguous feedback. Daily time tracking, more than any other feature, is keeping me engaged and launching the app regularly. I don’t mind fixing my missed punches when they occur, but the frustration of regularly having to wait until tomorrow to correct yesterday’s mistake (e.g. a day I can’t use the feature) is causing me to consider other solutions. Others have proposed same-day time corrections… I believe this would resolve the issue, though I recognize it’s possibly easier said than done.
Invisalign is an awesome service, by the way, and my rating does not reflect my opinion of the Invisalign product or other features of the app, which are easily 5 stars. My rating describes time tracking as it is the core app feature providing value to me.Show lessStevieleet
Developer Response
Thanks for sharing with us how the app could be better for you. We're providing your feedback to our developers, and we appreciate your detailed suggestions.
