Leave a Review Rently Tours
Worst App!
If I could give this app zero stars I would. I paid for the unlimited 60 day tours and after about a week of touring (if that) my account was blocked from viewing through FirstKey, progressive Homes, and mainstream. DO NOT WASTE YOUR MONEY!!! They refuse to help you and will give you a turn around.
I was told by Rently I needed to contact the companies that blocked me, when I did so the companies said they didn’t know why I was blocked but could not unblock me, only Rently could do that. I received the same answer from each company as well as Rently. When I asked to speak to a manager they said someone would call me back. Do you think I received a call back? No! I am not the only person getting the same answers and turnout, my friend who also purchased the unlimited tours had the same issue and got the same turnaround from the companies. That the only way we could view them was to apply for a house (that we have not seen) allow them to pull our credit (and mess it up) and only then can we schedule a tour.
This app and these companies are scammers, it’s unfortunate because in the beginning I was pleased that there was an app that allowed us to tour on our own time, without having to burden anyone in this heat. Regardless I would not recommend this app to ANYONE!
SCAM! SCAM! SCAM!
It is unfortunate that there areShow lessWORST APP EVER! Scam!
Developer Response
We are sorry to hear of the frustrating experience while searching for a new home. Your feedback has been shared with each of the housing partners mentioned. We would like to like look into your case further. Please contact hello@rently.com and we'll be sure to be in touch as soon as possible.Account Block with No Reason
Apparently, I’ve been touring too many homes although I’ve paid to have an unlimited amount of tours for 60 days. I’ve been blocked from viewing First Key and Main Street homes. Rently told me to call the two companies that blocked me because they cannot unblock from their end. Called the two companies and neither can do the unblock from their end with them sending me back to Rently’s support line.
If you can avoid this company and app, by all means do that because at some point, they will ban your account. I’ve been calling companies all morning and trying to schedule tours in different areas of Florida. The convenience of self touring is not worth the hassle of being unable to schedule tours with two of the major companies after five days of having the app.
Theyve informed me that I could tour other homes managed by other homes, but First Key Homes and Main Street Renewal own most of the homes on this app, meaning that if they remove those two major companies from their app, it removes basically all of the options or makes it extremely limited and not worth the money you pay to use it in the first place.Show lessAnanda💗
Developer Response
Thank you for the detailed review. Team Rently recognizes Self Guided Touring is a huge asset when searching for your next home and apologizes for the recent inconvenience. We are glad to have worked directly with you on 5/8/2024 to mitigate the issue at hand. For further support or feedback, feel free to contact hello@rently.com directly.My account got blocked for no reason
I was using this app to look for rental I my area. The app glitched out after we paid for our viewings and when I called in the lady helping me deleted my account, refunded me and told me to create a new one. I did and now I cannot not look at houses anymore due to “suspicious activity” on my account. I have tried multiple times to get this fixed. But they will not tell me why I was blocked or what I did wrong. They told me to reach out to the property management to view properties, however, they sent me back to Rently. This app is ridiculous and I don’t recommend it. Also, most of the housing in this app is seriously overpriced. I found the same listing for one of the house I was looking at listed locally for much cheaper and decided to go with that one so thankfully it worked out. But do not use this app. It’s horrible and they will block you for their own system issues.Show lessSonjaLay
Developer Response
We are sorry to hear of the frustrating experience while searching for a new home. Should you need additional support, please contact hello@rently.com.