Leave a Review Rently Tours
Worst App!
If I could give this app zero stars I would. I paid for the unlimited 60 day tours and after about a week of touring (if that) my account was blocked from viewing through FirstKey, progressive Homes, and mainstream. DO NOT WASTE YOUR MONEY!!! They refuse to help you and will give you a turn around.
I was told by Rently I needed to contact the companies that blocked me, when I did so the companies said they didn’t know why I was blocked but could not unblock me, only Rently could do that. I received the same answer from each company as well as Rently. When I asked to speak to a manager they said someone would call me back. Do you think I received a call back? No! I am not the only person getting the same answers and turnout, my friend who also purchased the unlimited tours had the same issue and got the same turnaround from the companies. That the only way we could view them was to apply for a house (that we have not seen) allow them to pull our credit (and mess it up) and only then can we schedule a tour.
This app and these companies are scammers, it’s unfortunate because in the beginning I was pleased that there was an app that allowed us to tour on our own time, without having to burden anyone in this heat. Regardless I would not recommend this app to ANYONE!
SCAM! SCAM! SCAM!
It is unfortunate that there areShow lessWORST APP EVER! Scam!
Developer Response
We are sorry to hear of the frustrating experience while searching for a new home. Your feedback has been shared with each of the housing partners mentioned. We would like to like look into your case further. Please contact hello@rently.com and we'll be sure to be in touch as soon as possible.Account Block with No Reason
Apparently, I’ve been touring too many homes although I’ve paid to have an unlimited amount of tours for 60 days. I’ve been blocked from viewing First Key and Main Street homes. Rently told me to call the two companies that blocked me because they cannot unblock from their end. Called the two companies and neither can do the unblock from their end with them sending me back to Rently’s support line.
If you can avoid this company and app, by all means do that because at some point, they will ban your account. I’ve been calling companies all morning and trying to schedule tours in different areas of Florida. The convenience of self touring is not worth the hassle of being unable to schedule tours with two of the major companies after five days of having the app.
Theyve informed me that I could tour other homes managed by other homes, but First Key Homes and Main Street Renewal own most of the homes on this app, meaning that if they remove those two major companies from their app, it removes basically all of the options or makes it extremely limited and not worth the money you pay to use it in the first place.Show lessAnanda💗
Developer Response
Thank you for the detailed review. Team Rently recognizes Self Guided Touring is a huge asset when searching for your next home and apologizes for the recent inconvenience. We are glad to have worked directly with you on 5/8/2024 to mitigate the issue at hand. For further support or feedback, feel free to contact hello@rently.com directly.My account got blocked for no reason
I was using this app to look for rental I my area. The app glitched out after we paid for our viewings and when I called in the lady helping me deleted my account, refunded me and told me to create a new one. I did and now I cannot not look at houses anymore due to “suspicious activity” on my account. I have tried multiple times to get this fixed. But they will not tell me why I was blocked or what I did wrong. They told me to reach out to the property management to view properties, however, they sent me back to Rently. This app is ridiculous and I don’t recommend it. Also, most of the housing in this app is seriously overpriced. I found the same listing for one of the house I was looking at listed locally for much cheaper and decided to go with that one so thankfully it worked out. But do not use this app. It’s horrible and they will block you for their own system issues.Show lessSonjaLay
Developer Response
We are sorry to hear of the frustrating experience while searching for a new home. Should you need additional support, please contact hello@rently.com.If I can never use this app again, I would
This is the worst app I’ve used in a while. The integration between this app and other management company sites is horrible. A house will say it’s available to self tour and then the redirect link won’t bring me to Rently. (Maybe more of a management company problem than Rently). But if I go to Rently directly to find the place, the login feature forces me to change my password every single time I try to login because it says invalid password/username. I use a password manager that updates whenever I change a password, so I know I have the correct login information each time. The webpage version of the site is terrible on a mobile phone when I’m using it to self-tour and access homes using codes, and it won’t even let me zoom in/out on the page to see all the words on the page. The search feature is not intuitive at all on the app or webpage. I’ll search an exact address and it will say “no results” until I search the neighborhood, and then the house will show up. I’m frustrated enough with this app to never use it again after I find our new place. Good luck with this one ❌Show lesslaurencacarr
Developer Response
Your feedback has been reviewed and shared with our development team.SCAM
Many properties you turn up to do not have lockboxes preventing you viewing them and watering your time and fuel. On the 2nd day of using this service our account was put on hold for security reasons. When speaking with Rently team they said they can’t give a reason why and that it happens to lots of people and they can’t manually over ride it. They now have copies of our ID and also have not yet issued a refund therefore making interest on customers subscriptions.
Cannot explain what they do with my personal information and ID and will not pass you to a senior person to deal with the issue.
Feels like a fraudulent service that takes peoples ID and money to only block them for the account.Show lessSami-p
Account Pause for No REASON
What I thought was the perfect app to finding your next home turns out to be the absolutely WORST. I went from touring homes smoothly to being locked out of my account for apparently “security reasons” I emailed and called customer support and they keep saying I violated security protocols which I am totally unaware of! Then they are saying they can’t remove the pause off the account? Like what type of app is this? And as I’m reading the reviews I’m clearly not the only one. You guys are giving off scam vibes. How are you locking people out of their account and then proceeding to give the same exact reason to everyone and can’t do anything about it. My husband and I both had separate accounts and BOTH are paused. I DO NOT RECOMMEND THIS APP, YOU WILL BE LOCKED OUT AT SOME POINT OR ANOTHER.Show lessDeessssssss
Worst app worst costumer service!
Terrible app. I paid for the credits so I could schedule self tour visits. I went to see the first house and the lock did not work so I could never go into the property. After that I tried scheduling other self tours but my account was paused and did not let me. I contacted costumer service many times and when they finally replied they only said my account was banned because of a location error. I could not schedule any more tours and they did not refund me my money. I contacted them several times to at least get an explaination but they never responded again. I’m still sending emails because they don’t receive calls they don’t even have a phone number to contact. This is the worst app I have ever downloaded. Even the property management companies (their clients) asked for patience and they don’t understand how a small starting app like Rently is operating.Show lessdpc1991
Used to be great, now scammers.
This app used to be great, actually used it 3-4 years ago go find a rental. Had no problems. Now it’s an absolute scam. Every “self viewing” asked me to request to view, ok no problem. Says the company will contact me, none of them ever do except one did. Told me I had “apply and qualify first” and I told them “I would never apply for a property I haven’t seen” then she mutter some cuss words then hung up on me.
This company also allows HUDSON HOMES LLC (they’ve used different Hudson home variations) anyways this company is a downright scam. I’m still in a battle with them along with BBB for my application fee back, telling me I can’t rent a home in New Mexico because I am not an American citizen because I am a resident of New Mexico?!?! I WAS BORN IN NEW YORK STATE LOL DEF AN AMERICAN CITIZEN!!! AND SO EXPLAIN TO ME how you have a rental in the state of New Mexico but New Mexican residents cannot rent it?!?! Company is a total scam and will keep your money. AVOID HUDSON HOMES LCC AND RENTLY AT ALL COSTS.Show lessWytekenya
This app is a scam!
I don’t understand why so many property managers use this app because many would-be tenants can’t even get inside the homes to see if we want to rent them or not. Property managers, you are losing money by using Rently! Find another system please! Maybe do things the old fashioned way and set up appointments to let people in face to face? Like realtors do. Because people should be able to ask questions as they tour a home. It shouldn’t be this hard to rent! I had to have a friend tour a couple homes for me as I’m moving out of state and can’t be there to see it myself, just to have Rently block me from using their app for “security reasons” with zero explanation and no way to resolve it. They said maybe it’s because Im not in the state where the rental is but they couldn’t give an exact reason. Luckily they said they will refund my money but now I don’t know what to do. I need a home much more than I needed $2. Do better, Rently!Show lesserincollis
FRAUD!!!
I have appended an account with this company twice and twice for no apparent reason they pause my account just 10 days after paying the unlimited fee. I contacted their security team on April 15th, it is now May 4th and no one has contacted me back. I called customer service again, and all they can help me with is sending another email to the “security team” that apparently has no direct phone number or an email to a manager. I am extremely upset since it has happened twice to me and now upon checking my husband’s account that he has only used once, guess what? It’s locked!!! Come on do better it’s only $5 for unlimited if you want to take peoples money find a better way. Don’t waist their time driving to homes and then when you get there you can’t get in because your account is “paused” on top of that you do not return call or emails to anyone!!!!!!!!Show lessYilka13
