Leave a Review Rently Tours
Closed our Premium accounts and would not reopen!
Where do I start? We looked for homes in several areas for a little over a month (I had just paid for my second premium account). 3 of the homes had squatters living in them and were trashed.
Several homes showed up on the app as ‘self guided tours’ and when we got there we couldn’t get in.
I stop using it for a week and the next time I try, it’s paused. The chat feature told me to call customer “service”. The customer service people told me to email security and I’d get a response in 72 business hours. After 7 days of waiting and following up on the email, Security “apologized for the inconvenience” and said “we’re unable to remove the pause because it is in violation of a security protocol”. They STILL refuse to give me an explanation. We viewed many homes, paid for 2 months, and had a premium account. Now I don’t have an account. This app is a scam!!!Show lesshsjbffi
Frustrating Experience
I initially thought this was a great idea and we had no issues viewing properties. I purchased the unlimited tours and because the plan for us is to move out of our current city we toured homes further from our home. The first couple of days were fine; however, the third day (and not consecutive days) my account was paused. I was told to send an email and wait for a response.
The only response I received was that there was nothing they could do since we toured homes in different areas? I mean if I paid for unlimited tours and the houses were locked back there shouldn’t be a problem…right? I guess I was wrong and there was no way to lift the pause on my account so I can’t use Rently.
There really needs to be another way to do this. Unlimited tours stands for unlimited tours not unlimited tours in a specific area. We don’t know the area and have to see what would be the best fit for our family.Show lessLEW Laster
Account paused
I’ve never had issues like this before I enjoyed this app I still do but the service is ungodly, I cannot tour house my move date is less then a few weeks if that and since then I was told to email whoever and I’ve went 7 emails thought out the last week got one email stating I broke security protocols but how though. You take my money let me set yo tours allow me to drive an hour or 40 minutes away after working the 120 hours or more I work trying to find time and fit this in because property managers never get back or it’s phone tag but waste my time to tell me email them they’ll email you back within 24 hours to get a vague email stating I broke security protocols but nothin else after telling me on a recorded line they’ll give me full details and try to resolve it yet here we are still no refund still being told they can only be contact through email like that’s bull, every company has a phone work phone lf some sort of not then your expected to get back to someone asap. Not one email and then ignore the others I’ve sent!!!! Worst service I’ve had in a while. So I was told a manager was at a meeting conveniently enough and the same response I got the last time I call to try to deal with this. The app is great when your service people aren’t messing up or you’d app is locking accounts and you guys do nothing about it.Show lessnikkiboo99
It’s a 50/50
Rently is great when you want to take things i your own hand. I first started using Rently back in 2022. I took a break from Rently, and resumed my house touring journey , and they are now asking for $4.99 fee/charge to view unlimited homes. It’s no biggie.. it’s only $5 right? Wrong! If we pay for something, we should get it. Rently have sent me to homes that HAVE PEOPLE LIVING IN THEMMMM, and to homes that are off the market. I think Rently is great when you ACTUALLY have a house you can tour, but so many problems has occurred now that they’ve “updated” or whatever. Oh, and don’t try to get in touch with them… they are going to give you the run around and take forever to pick up the phone.Show lessKenonna
There needs to be Competition
When the app works it is ok, the biggest problem is the app charges you 4.99 for unlimited viewings but that is a big LIE. After about 5 or more views they put your account on pause, if you view more than what they think a person should view they will suspend the account. No Reasons given and when you ask questions by calling customer support you might as well forget about it they are clueless and will tell you to speak with the security team via email. They take 3 or 4 days to respond via Iphone mind you and give no explanations. If any property management company is reading this, do yourself a favor and find an alternative option. If you don’t believe me you can check the Better Business Bureaus website also and read all the “nice” reviews as well. If i could give this app 0 stars based on service i would.Show lessKaPon1
Frustrating Experience
*I downloaded this approx. March of 2023. Review is 2 weeks after initial download.*
Before downloading this app, I had read the reviews. I wish I would’ve listened to them.
I got this app to tour homes because I work late and it’s easier to do on my own terms, not to mention a lot of places require this app to tour their properties.
ANYWAYS…I purchased the most expensive plan to tour unlimited properties for 60 days. It was great for about a week; no problems other than the occasional missing key or missing serial number, a non existent address, etc.
However, about two weeks after using the app I received a noticed that I am unable to tour and my account has been paused. Weird, right?
I always made sure to lock every door after exiting and keep everything the way it was before I left and went on my way to the next property. Obviously, I was confused so I contacted support. They advised to contact their security team via email.
They replied and told me it was locked/held for security reasons, literally two sentences with no mention of what those reasons were and why I couldn’t access it. They also said I would be UNABLE to remove the hold. Seriously?
Waste of time — I didn’t even bother escalating it because I noticed the other reviews with the same issue and knew what the ultimate outcome was.
Don’t waste your money or time, and good luck to everyone looking for their next property!Show lessRylie.Roses
Great Idea, poor execution.
Ideally, the app appears to be the perfect solution to viewing properties at your convenience, but it causes more headaches, then provides convenience when viewing properties.
The app serves as a middle man. The app scans your face and profile each time you view and saves your credit card and drivers license information. You have to pay a fee to view any other properties, but you don’t have any other choice because a lot of property managers utilize this app. Often times keys would be missing, serial numbers missing from the doors, or access codes would not work.
The system locks you out for no reason at all, and when attempting to find a resolution, the only options you have is to be refunded. Even being refunded, I had to call back 3 times to convince the customer service team that the refund was never initiated. The same issues can be found mentioned on the Better Business Bureau website. Attempting to get the account unlocked is a black hole. You’re going to be referred to the security team via email and provided with some generic response that doesn’t resolve any issues. Emailing doesn't get you anywhere either.Show less🙂 🙂🙂
Needs improvement
It’s a great app for self touring places that are available but a major issue for me is that you cannot filter out homes that are “off market”. Why would I want to see places that aren’t available?? It’s such a waste of time trying to sift through them especially because you don’t know it’s off market until you click on the listing. In bigger cities with a lot of competition it makes the rental search that much more stressful and disheartening. If it weren’t for that I would probably give the app 5 stars.Show lesstoeheadpotato
Terrible
Rently is a terrible app & company. Any house that has a Rently lock on it never works. I’m tired of wasting time driving to a house just for it to have a Rently lock and not work. Also, after you view so many house you can’t view anymore, even though you paid to view houses. It never rests either. All in all, terrible experience.Show lessLantAlot1313
Would DEFINITELY recommend!!!
This app has saved me so much time in finding a place to rent! It’s so easy to use-I haven’t hit a snag yet. I’m able to tour 4 houses in the amount of time it would usually take to contact a realtor & set up an appointment based on THEIR schedule to view 1 home. If it’s in a neighborhood I don’t like or just not appealing from the outside, I have no explanations to give to anyone and can just drive to the next. I wish this had a bigger selection of available homes in my neighborhood, but overall I can’t recommend this app enough!Show lessgd mnicjname
Developer Response
Thanks for this awesome feedback!! We're so happy to hear about your experience using our app, and wish you good luck in finding your next home! :)
