Took 4 messages for customer service to reply. Then they “fixed” my account but still can’t login. After login chrome can’t open the app. Then once they supposedly fixed my account, all the pieces that took me a while to find in my library and save are gone. Then it asks me for my number to verify (really, you want my phone number??? Is this a bank or something of the sort???), however, when I input my number, it tells me the number is already taken. Waste of time, the only reason I’m going through the pain of making this work is because I have to play this solo piece and this is the only place I can get the music where I am. I haven’t been able to practice for many days trying to solve this. As soon as my concert is done I’m cancelling my subscription and never trying again. *** Update: still no help. I’m cancelling and paying to overnight the sheet music I need from England. Spending this money is infinitely better than dealing with the frustration of trying to make this work, poor customer service, and the uncertainty of this app letting me hung to dry for my concert. Really can’t risk it.
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Alejandro Larus
aljosavage
lokidr