Brooklyn Public Library User Reviews

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  • Please, please bring back the old app!

    Is this really the best you could do? This app feels unfinished. It can't reliably find books and put them on hold for you. What else is a library app supposed to do?? Seriously. This is killing my reading life. Please fix!
  • Definitely not an improvement over the old app

    This app is such a disappointment, especially given how long we had to wait for it. Specifically, my shelves-the ability to create lists of what you would like to read and have completed-is missing. This is such a drag on my reading life, since you can’t search for and add a book to your for later list on the fly, which was so terrific for an avid reader. I also could not find the history of what I’ve checked out. Please bring back the old app! This one bites.
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  • How did they manage to make it worse?

    For the amount of time we had to wait for this new app, the results couldn’t be more disappointing. The interface is a step back, there’s no ability to bulk renew all checked-out items, and everything just feels incredibly dated. I am baffled.
  • Functional but not the same as before

    I love my local library, and I go every week! The digital library card feature is excellent, and I like that I can request holds from my phone.

    I miss the bookshelf feature! In the previous app (and currently just online), you could categorize books as “completed,” “in progress,” and “for later.” I have been using those features since I became a library patron, and now they’re less accessible.
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  • Terrible new app

    I love my library, but the old app was so much better. I used it all the time. Waited what seemed like a year for this new app, and all the functionality is gone! Why!! I can’t look at and sort my holds and checks out easily- the UI is terrible.
  • Please bring back old app

    Wow, really was looking forward to the new bpl app but this is terrible! No way to add books to your ‘shelves’ or lists, my closest branch was closed for renovation but recently reopened and doesn’t even show up as a branch to send holds to, and my favorite option was seeing the recently reviewed books home screen. What a terrible app. Was not worth the very long wait without the old one.
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  • Good

    I got this app after waiting for the new my BPL app to come out. The app seems to work fine for me but I wish we can customize the theme colors.
  • Worse than previous version!

    Catalog search doesn’t seem to work, and when I try, options come up that don’t have any of the keywords I used. There is no ability to manage your book lists, which you have to do on the website now. This app is much more rudimentary than the previous version. It has a terrible user experience.
  • Great app, one suggestion

    I love BPL, what a great community resource! My family depends on BPL and our local branch not just for books, but a sense of community, neighborhood, and connections. Thank you for everything you do! I enjoy using the app, as it makes managing holds and paying fines (yes, I feel I just must finish my book, even if it cannot be extended- it is probably me who is delaying your hold) so much easier.

    One suggestion: ability to sort checkouts by due date would be priceless! This will help with planning what to read next, what to extend or bring back. Otherwise, a great, easy to use app. Thank you for your service!!
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  • Can't renew anything

    I can't renew my books because when I press my checkouts it doesn't load ever. Maybe it did once. Just spins and spins. So frustrating. Miss the old app. Much better

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