Not sure why but…
My app will not open at all. It just uses my Face ID like it’s about to open and just closes completely. Disappointing.IvyReana
AFTER PUTTING IN CREDENTIALS THE QPP CLOSES
I have downloaded /deleted this app several times. I am entering the correct credentials because there is no error message coming up telling me that the information I have presented is invalid. After I put in my credentials the app closes. I was able to use the app before with no problem, then all of a sudden I can’t open the app. There are a lot of kinks that needs to be worked on regarding this app.PrissyAKA
Still don’t work
There are 2 Self-Help apps. Both appear to be the same and both don’t work. I put in my password and username from their website - doesn’t work. Use the “forgot my password” button and it doesn’t work - keep spinning like it’s trying to connect. The 800 number is closed for tonight . It’s their regular 800 number where it takes forever to get though during the day. Time to change credit unions.MikeNWasabi
Changing banks
For the past two months I’ve had nothing but issues with this app and bank. Payments are continuously being denied when I have plenty of money in my account. No one is available to speak to over the weekend. It’s ridiculous and an inconvenience. Now here it is Monday and I’m in the medical field and it’s hard for me to call to get my account looked at and fixed and why my account is declining payments when I know I have the money in my account. The app isn’t completely bad but there needs to be a lot of changes.TiffanyDPate
Invalid credentials
One day the app works the next minute it doesn’t. Always the same error message even when your information is correct. Even when you try to go onto their website it’s the same foolishness l. Nobody has time to find an atm to look up their balance all the time. Fix it!Lilfootz
completely unusable
one day the app randomly stopped letting me log in, I can’t reset my username or password either because it just stays loading forever.GayMars
iPad version needs landscape mode
iPad version of the app needs to have landscape mode. It currently only has portrait mode. Lots of iPad users use their device in landscape mode with a keyboard.Jus d'Orange
Self help mobile app is a JoKE
NEVER available, doesn’t work, invalid credentials which I have been using for 25 years!!!!AND now the credit union I normally use where I live will NOT accept deposits for SH. I think it’s time to change banksworthlessbank
GOOD APP
I loaded the app and it does exactly what it should do. It is easy to use as any other mobile bank app. The only thing I would change is the ability to use landscape screen on my iPad.tallapoosaga
Why?
Can’t even get into the app. Just states “this application is currently unavailable” but hasn’t been updated in over a year. The least reliable banking app i’ve ever used. Please update.Bay Mariah
