"Cannot contact server"
Would give this 1 star, except it works properly about 10% of the time and I like the interface when it does.
The other 90% of the time I get the error message "cannot contact server". Very frustrating!!! I'm trying to do mobile deposit because I work night shift and sleep when the bank is open.Kgrondin
A few comments and concerns
This app does what it says it will do, but it would be so much more convenient if it had thumb (or facial) authentication so that I would not have to look up my password every time. I don’t understand why they miss him opportunity to add this feature when they are upgrading the app. Every other bank I deal with has it.
Also, I originally downloaded the self-help federal credit union app. When I complained that it did not work, Self-Help told me to be sure that I had not downloaded the federal app. That solved the problem, but it is very confusing because they share a logo, and the federal logo is the same color as the previous app I used! So just be careful to be sure you were downloading the correct one. Truthfully, I have no idea what the difference is, but they are not interchangeable.
Having said all of that, I am glad to be doing business with a socially responsible financial institution.Jiminie Cricket
Developer Response
Hi - thanks for your feedback. Our app DOES offer fingerprint and facial authentication -- you can turn that on from the "settings" option in the menu. Please contact us at 800-966-7353 if you have any questions about that. Sorry about the duplicate applications -- our state and federal credit unions have to stay separate for regulatory reasons so we can't co-mingle our customer data. Thanks again for the feedback - and we're glad to have you as a member!Functional and not terribly bad
Revised review: 3-12-18.
After using the app for a bit, it is not optimal on iPhone platform, but fine on the iPad platform. At least for bill pay functionality. On the iPhone, bill pay is tiny and difficult to navigate.
For some reason, bill pay lags when you try to access it, but once there it’s functional.
As indicated previously, bill pay is my primary use of the platform.
Previous review:
I’ve banked with the CU for nearly 20yrs now. Most using on line banking.
The previous app worked extremely well and was easy to work with.
This new app, not so much. Bill pay is terrible, and is my main use for the on line banking. It’s difficult to see and work with. It’s nearly if not entirely identical to what you see on the online version.FredBoeheim
So far so good
This app is pretty good and I’ve been satisfied with how it works. I only wish there was a feature to have a notifications sent whenever there is a change on the account. Whether that be money going in, money going out, money being transferred, etc.Khg99
Sucking so soon.
The new app. does not recognize my log in ID. Please fix this. I’m assuming I would use the same log in that works on my desk top PC and the old mobile app?Eustrigata
Developer Response
Hi. Please call our Member Services team at 800-966-7353 and they can help you out. Also, if you are trying to use the app for Self-Help FEDERAL Credit Union, they are our sister organization and have a different version in the app store. (Look for the version with the orange icon.) Hope this is helpful.So Far, So Good!
The app works & I was able to log in immediately.MamaN'Dem
