Lee
The info is clear and easy to understand
I cannot log in from overseas
SingPass doesn’t allow me to use an overseas number to register. I have to retain my Singapore number for this purpose.
When I try to use my SingPass to log in, the OTP is not sent in a timely fashion. It expires within 2 minutes and I don’t receive it until 10 min later.
I cannot log in using the SingPass app. though it can recognize my facial features and identify me.
I am at my wits end as I wish to update my current address.
Please advise what I can do to make the change online possible. Thank you.
When I try to use my SingPass to log in, the OTP is not sent in a timely fashion. It expires within 2 minutes and I don’t receive it until 10 min later.
I cannot log in using the SingPass app. though it can recognize my facial features and identify me.
I am at my wits end as I wish to update my current address.
Please advise what I can do to make the change online possible. Thank you.
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Worst app
This is not easy. It’s a total mess
Response from developer
Thanks for dropping us a review. Feel free to email us at support@singpass.gov.sg to share your feedback on how we can improve the app further. Thanks.
Great app for all SG government agencies
As said in the title, useful app to check all my data with various SG government agencies. Not sure what others are unhappy about but I’m sure glad to use this app instead of calling them. Pity I won’t be able to use this for SafeEntry check-in soon. Silly decision to separate this from the app.
Disclaimer: I don’t work for the SG government.
Disclaimer: I don’t work for the SG government.
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Great tech
Incredible use of technology. Best government website/app around.
Remove the MOE grades from profile
placing grades on the profile is irrelevant to security , offensive and a compromise to individual privacy.
Please remove that ASAP
Whoever championed putting grades on the App has lost touch with the average man on the street.
And we wonder why they lost another GRC...
Please remove that ASAP
Whoever championed putting grades on the App has lost touch with the average man on the street.
And we wonder why they lost another GRC...
The HealthHub
The Health Hub is missing on main page.
Going in hopeless loops!
Going in circles from logging in to Singpass to browser (laptop). Nothing is happening after over 10 tries.
Response from developer
Hi kingafarrow, thanks for your feedback. We need more information to better assist you with the issue you’re facing. Can you please email your phone model and OS version together with a description of the issue, to support@singpass.gov.sg. We will be in touch with you to get this issue resolved. Thanks!
Frequently have difficulty in checking out
Error message to check network, sometimes need to keep clicking retry for it to check out.
Response from developer
Hi Panda KFP, thanks for sharing your feedback. We have released an update (version 6.0.2) on Friday which should address this issue. We apologise for this inconvenience and look forward to your continued support. Thanks!
“Subscriber Agreement Assurity” link unreachable
If you want your users to agree to an agreement, PLEASE MAKE SURE THE LINK ARE REACHABLE.
As of today, 19/8/2020, I cannot upgrade without agreeing to the above agreement which I cannot reach. As a the sole provider for a NATIONAL authentication service that leads to a lot of vital government services, I would expect better diligence. Do the providers expect nobody to read them?
As of today, 19/8/2020, I cannot upgrade without agreeing to the above agreement which I cannot reach. As a the sole provider for a NATIONAL authentication service that leads to a lot of vital government services, I would expect better diligence. Do the providers expect nobody to read them?
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