Leave a Review Lorex (previously Lorex Home)
Save your money and time.
By far the worst cameras i’ve used, in terms of quality and sound it is great. The problems come with the app, you can only have one device logged in at a time which is super inconvenient and it’s a 1/16 chance the playback will work without errors. Please save your money and time, avoid these cameras.
EDIT: a year and a half later, still terrible.Show less4467jg
Developer Response
To access the app from multiple devices, you need to create a new Lorex account and add it as a shared user in camera settings. Please see full instructions here: https://help.lorextechnology.com/link/portal/57356/57366/Article/3478/Shared-Users-Lorex-Home. Thank you, Lorex Customer Experience TeamGood app but needs improvement
I’ve been using Lorex for quite some time for my wireless cameras system. Features are great but the live feed takes too long to connect. The 4K doorbell specifically takes way too long to show the live stream on both wifi or mobile data.Eric220
Connectivity Issues
I am currently using 3 indoor cameras model W461AS-Z and all three from time to time has connectivity issues. The app has not really crashed on me but the consistency of connectivity issue is frustrating. I can’t tell if its the app or my cameras doing this. I do have other Lorex cameras but those are linked to another Lorex app. So when I need to connect for live view or even recorded videos, sometimes I just can’t connect at all regardless if I am home or away. My home internet speed is about 400mbps down and 25mbps up. All three cameras are roughly within 10 ft from the mesh routers. I just can’t figure it out so I’m left videoless for a few minutes and sometimes hours and even days if I’m on vacation.
I am also able to link the cameras to Lorex Pro but that app does not allow me to do certain things like formatting the memory disk. I also do get the connectivity issues with Lorex Pro app.
Maybe it is this model camera? I will never know.Show lessLorex enduser
Event log
UPDATE on event log
Everything is back to normal
The event log was working good for months I was able to see in the image of my event log (for example ) who was at my door or driveway or backyard etc… I did not have to go to all my notifications but now it’s back to LOREX logo again in all my notification when I go to my event log for each of my camera It is extremely annoying Please can you fix this problem again ThanksShow lessduskie332
Developer Response
Hi duskie332, We apologize for your experience and we would be happy to hear from you to provide more support. At your earliest convenience, please contact our team at: 1(888) 425 6739. We sincerely apologize again. Thank you!Unnecessarily complex
Although the previous version was not great, it was at least usable. This seems to be a case of change for the sake of change. I hope the developer rethinks this.QuantumEntangled
Developer Response
We are sorry to hear about your experience with the app. Could you kindly update your review with more information about the issues you are experiencing? We would like to investigate this further and improve the app. Thank you, Lorex Customer Experience TeamTwo cameras
Happy so far. Have them to monitor sump pump and temperature. Basement and upstairs. Would buy again.Mr.Happy Raymond
Great camera
I purchased the floodlight camera and I am very impressed with it it took some time linking it to my Wi-Fi but once it connected I was very happy. The picture quality is excellent especially the nighttime even without the floodlight I live on a busy street and you can definitely make out people or vehicles no problem. there are a lot of settings and adjustments that I had to play with because I live on a busy street but I have that fine tuned now and the camera works excellent.Show lesscrying dog 69
Developer Response
Thank you for your positive feedback! We are thrilled to hear that you are impressed with the floodlight camera and that it's working well for you. Thank you, Lorex Customer Experience TeamErratic
Will pick up a swaying bush but not a bear or dog 🙄saskatchewan man
Developer Response
Thank you for your feedback! We apologize for any inconvenience you may have experienced with the sensitivity of your camera. Our team is constantly working to improve our technology and we appreciate your input. Thank you, Lorex Customer Experience TeamApp events
App not sending events,
When I click on events it doesn’t show me any new events. Stopped working7ed77
Developer Response
Hello there, We apologize for any inconvenience you have experienced with our app. Please ensure that your app is up to date and try restarting your device. If the issue persists, please contact our customer support team for further assistance. Thank you, Lorex Customer Experience TeamFirmware updates
Cameras are great but if you are at the mercy for updates. If no updates available you cameras will not work the way they are supposedFrolly11
