Update, Cloud & Enregistrement incomplet
Response from developer
Nous sommes désolés d'apprendre que vous avez rencontré des problèmes avec notre application. L'abonnement au cloud n'est pas obligatoire et vous pourrez toujours utiliser le stockage local. Nous ne savons pas exactement quel est le problème lorsque la personne clique sur la sonnette. Lorsqu'une personne appuie sur le bouton, la sonnette commence à sonner et vous recevez un appel sur votre téléphone. Lorsque vous avez un moment, veuillez contacter notre support technique au 1.888.425.6739 pour obtenir de l'aide. Merci, L'équipe de l'expérience client de Lorex
Good app
Response from developer
Thank you for your feedback! We will definitely take your suggestions into consideration for future updates to the app. We appreciate your support and hope you continue to enjoy our home security system.
Erratic
Response from developer
Thank you for your feedback! We apologize for any inconvenience you may have experienced with the sensitivity of your camera. Our team is constantly working to improve our technology and we appreciate your input. Thank you, Lorex Customer Experience Team
Dual location functionality
Response from developer
Thank you for your positive review! We're glad to hear that you are enjoying the Lorex app and finding it easy to use for monitoring your properties. We strive to make our app user-friendly for all levels of technical expertise. Thank you for choosing Lorex for your home security needs.
very buggy
Response from developer
Hi there, thank you for your feedback. We apologize for any inconvenience you may have experienced with our app crashing and being unresponsive. Our team is constantly working on improving the app's performance and we appreciate your patience as we work to make it better for our users. Thank you for choosing Lorex for your home security needs.
Account login process need to be simplified
When an alert is triggered, we want to be able log into account as quick as possible to check the video and recording. But this app requires credentials almost every time,understand the security concerns. But I am already on my phone, first level of validation is already done, why bother to do another validation to delay the response time?
This is something easy to improve.
Response from developer
Hello there, Thank you for your honest feedback. We apologize for any inconvenience caused by the connection issues you experienced. Please reach out to our customer support at 1-888-425-6739 for immediate assistance and troubleshooting. Thank you, Lorex Customer Experience Team
Works for me
Response from developer
We're glad to hear that you found our Lorex system to be both affordable and effective in keeping your home safe. We're also happy to hear that you were able to capture some interesting footage with our cameras. Thank you for choosing Lorex for your home security needs!
Clunky at best
The App kinda goes stupid when you try to open a camera view notification.
If the app is open in the background…don’t even try or you get the “oops something went wrong” error. Refresh does nothing.
Completely closed the app and start over and then you will successfully be a minute late to answer the doorbell. This thing needs serious work. And I am not updating till the latest version.
