Leave a Review Lorex (previously Lorex Home)
Motion Zones Don’t Work Through App
The app works great. The user interface is definitely more flawless than the Lorex pro app. The only issue is that you cannot set motion zones through the app. It allows you to do it but they don’t work unless you do it directly through the NVR. Fixing this would be very beneficial for lorex users.DanielMiceli
Developer Response
Hello Daniel, Thank you for your feedback! We are glad to hear that you are enjoying the app. We will definitely take your suggestion into consideration and work towards implementing motion zone settings within the app for a smoother user experience. Thank you for choosing Lorex for your home security needs.Opening or swiping push notification alert leads to live view, not event viewing.
Before you updated your app, I used to be able to just swipe the alert notification and be taken directly to the motion event video clip that caused the alert, regardless if the app was open or closed in the background. But not anymore. Below describes the application bug.
I get a push notification alert letting me know someone is in my yard, according to my motion alert setting. I swipe the push notification alert to watch the video motion event clip. Instead of showing me the event video that captured the motion event, the notification alert takes me to a live viewing of that camera, instead of showing me the motion video event clip. I then, have to navigate to the bottom of the app, click the EVENTS tab, click the camera that detected the motion and finally I can see the clip. HOWEVER, I noticed this issue or bug exists only when I have the app closed and not running in the background. If I have the app open, but minimized in the background and then swipe open the push alert notification, I would then be taken directly to the video that caused the event.
I have Lorex Device Model N864A6. I have iPhone 15 Pro with iOS version 17.6.1.Show lessLast Week iPhone Newbie
Developer Response
Hey Last Week iPhone Newbie, we are very sorry to hear about this experience and would like to gain additional details to provide a solution for this current issue. At your earliest convenience, please contact our support team at: 1(888) 425 - 6739. We sincerely apologize again and hope to hear from you soon. Thanks!Keeps removing devices
This app keeps removing my devices by itself. Once i add a devices to my account it should stay a part of my account but for some reason this al deletes them randomly. How can i go add a wireless camera at 3am when its in the same room as my daughter who is sleeping. The whole point in surveillance is reliability but unfortunately this app is unreliable.Show lessksingh85
Developer Response
Hello there, We apologize for any inconvenience this may have caused. Our team is constantly working to improve the app and ensure its reliability. If you continue to experience issues, please reach out to our customer support team for assistance. Thank you, Lorex Customer Experience TeamStopped working and forgot all my cameras
I had two cameras they were working fine. I rebooted my iphone 12 for another reason and now the lorex app says “tap to add your first device” like it just completely forgot that my two cameras even existedj1497
Developer Response
Hello there, We apologize for the inconvenience you experienced. Please try restarting the app or reinstalling it to see if that resolves the issue. If not, our customer support team would be happy to assist you in getting your cameras reconnected. Thank you, Lorex Customer Experience TeamSlow on the notifying
So for 1 I just retired a fully operational Swann system for this Lorex system as it was 4k and Swann was over notifying and full of false alarms but as I can see this system does aswell but doesn’t notify on motion sensing occurrences and notifications are 50 min to an hour in the past, I left for work this morning and I was already at work before I got a text saying there was somthing going on. So it looks like Swann is going back up due to the speed at which this is happening. Spent 700$ on this system yesterday and it might go back today because that’s the difference between getting my belongings back or them being gone for good. I also use this system to notify me of visitors as well as trespassers and theft but Lorex isn’t going to cut it. Speed up your notifications the dollar store can do better at 700x less costShow lessMinnow511269
Developer Response
Thank you for your feedback. We apologize for any inconvenience with the speed of notifications. Our team is constantly working to improve our systems and we will take your suggestion into consideration for future updates. We appreciate your support and hope you continue to enjoy the features of our Lorex system.Alarm is too late.
Hello,
I like the camera, as it captures images in time, but it informs me very late, the alarm comes late, almost after the person of interest went away, so I can only have a glimpse. It is also difficult to see the images on the camera right away because there is a delay between the capture of images and the possibility to see them. please provide an update or help to fix the problem.Show lessGaby824
Developer Response
Hi there, Thank you for your feedback. We apologize for any inconvenience you may have experienced with the delayed notifications and image viewing. Please ensure that network signal is strong where you cameras are located. Thank you, Lorex Customer Experience TeamUndependable ‘security’ system
Not sure how many fake reviews are on here, but The Lorex system and app have consistent loading errors, crashes and slow loading speeds. Let’s say you hear a noise in the middle of the night and want to open the live feed or recording to check what it was, that’s when this system will let you down by either not loading the live view or crashing. The “smart detection” which is suppose to only send out notifications if it detects a person sends out dozens of false positives alerts. Which just floods the owner with false notifications. If you live in a high traffic area, just know the system only let you see 100 or so thumbnails per day of a prerecorded event, so all the other notifications will have to be watch one by one since no thumbnail preview will show. In addition their UI in the system is not used friendly, and is missing lots of promise features such as sound recording and IR control. Even though I bought the system with microphones. Buying this system has been the worst mistake. Can’t wait to replace it, I strongly suggest anyone to avoid.Show lessFredster910
Developer Response
Hi Fredster910, we apologize sincerely for this experience and our team would be more than happy to provide assistance with resolving this issue. When you have a moment, please contact our team at: 1(888) 425 -6739. We hope to hear from you to provide an immediate solution. Thank you.Flir fx
I cant connect to my flir fx camera. It does not support the flir fx cameraVon0816
Better but NOT GREAT!!!!
Lorex have a habit of updating their App’s without notifying customers.
This new app is good but the downfall is with the LIVE VIEW. It takes too long to load each camera where as with previous app LIVE VIEW loaded instantaneously. This is a very important feature that needs updating ASAP as it’s important to have immediate access to live view instead of having to wait for it to load.Show lessMinz@prestige
Developer Response
Hello Minz@prestige, Thank you for your feedback. We apologize for any inconvenience caused by the delay in loading the live view feature. Our team is constantly working to improve the app's performance and we will make sure to prioritize updating the live view feature. We appreciate your patience and understanding. Thank you, Lorex Customer Experience TeamHappy
Thanks works greatMattpeckerman
Developer Response
Hello Mattpeckerman, Thank you for your positive review! We are glad to hear that the Lorex app is working great for you. Thank you, Lorex Customer Experience Team
