Leave a Review Lorex (previously Lorex Home)
Good Product
I’m pleased with the app, sometimes I find it a bit difficult to find the recordings but that could be me.Not very app expert
Developer Response
Hello there, Thank you for your feedback! We are glad to hear that you are overall satisfied with our app. If you have any questions regarding app functionality, please do not hesitate to contact customer support, we are here to help! Thank you, Lorex Customer Experience TeamLorex Wi-Fi chime stopped working
Lorex Wi-Fi chime just stopped working, have done the usual reboot and reset of doorbell and WiFi chime, both on latest firmware and still does not chime. Any ideas Lorex?S20 user
Developer Response
Hello S20 User, We apologize for the inconvenience caused. We are committed to resolving any issues you have encountered. Please don't hesitate to contact our customer support at 1-888-425-6739 or visit https://www.lorex.ca/pages/contact for more details, and we'll do our best to assist you accordingly. Thank you, Lorex Customer Experience TeamNo more push notifications of events after specific time of day
I was extremely happy with the App until someone decided to push an update. I now have no idea what’s going on at my house outside after specific time of the day. What I mean by this is I stop getting any push notifications on all my cameras appropriately 1000 am in the morning. This is extremely frustrating due to the fact LOREX camera research I did and including the App for phones WAS the BEST overall the others for my needs. Now I’m starting to rethink my decision. I’m not getting any event updates on all cameras so I can look to see what is transpiring. I don’t have time to sit and search a timeline. I WAS happy the way it use to be. WHENS THE FIX COMING?
Hopefully the fox is soon, because by the time I go through the timeline on my phone and find out it’s something important it’s to late…..if the fix is soon I’ll update the star rating until then it’s a 3 star for now.Show lessDssss
Developer Response
Hi Dssss, We apologize for the inconvenience caused by the update and we are actively working to resolve the issue as soon as possible. Thank you for your patience. Lorex Customer Experience TeamBroken, but this is the typical Lorex quality
I've owned Lorex products for several years so I already understand it's a race to the bottom as far as quality software goes. Apparently they had to skip any testing when releasing the latest Lorex home app. It's pretty easy to find critical usability issues. For example, on a Mac M1 with the latest OS, all you have to do is open the app, log in, select the button to view all the cameras, then switch from portrait to landscape orientation. The app is now unusable. It's not like the app is really usable anyway, mainly because the lazy folks didn't even bother to allow the app to scale to a desktop screen. I should have just spent the money on the Ring cams. When you call the support line, they really don't want to hear about the issues. They want to defend this garbage system. The web view has a timeout so the only way to view the cameras and work with the system is this janky app. Time to rethink your dev team structure, Lorex.Show lessDslatt
Developer Response
Hello Dslatt, Thank you for your feedback. We apologize for the inconvenience and are working hard to improve the usability of the Lorex Home app.Lorex system working fine - install hint
System works fine. Alerts are mostly accurate. Understandable errors in distinguishing between and animal, vehicle, or person from high-mounted cameras looking down. Only suggestion I would make is to make “UP” more obvious on how the camera should be mounted. Had electricians mount the POE cameras under the eaves when wiring the new house. Some cameras are not oriented properly, “UP” is not obvious enough. There are not enough options in the system to correct for mounting orientation errors, only ”mirror”. This will require re-mounting some cameras a second time which requires someone climbing a tall ladder. Other than that, the system is good, resolution is excellent, re-connectivity to internet after interrupts drops due to weather is excellent.Show less489Stroker
Developer Response
Hi, Thank you for your valuable feedback! We are glad to hear that you are generally satisfied with the system and that the alerts are accurate. We will take your suggestion into consideration and work to make the "UP" orientation more obvious for future installations.Not optimised for iPad?
Just set up the system but no iPad optimisation in 2023 is a let downIshvn nn n
Developer Response
Hi Ishvn, Thank you for your feedback. We appreciate your feedback and are continuously working to improve our products and services. We apologize for any inconvenience this may have caused and we are working to optimize the application for iPad in the coming year.Good
Very easy to usesuveenthiran
Developer Response
Hello Suveenthiran, Thank you for your review! We're glad you found the Lorex Home app easy to use.DIY
Very happy with the ease of installation and the quality of the picture. Setup was relatively easy but it did take some time to add a second user but now that it is set up we both have access at the same time without conflict. I have the server and monitor in a secure room but plan on running an extended HDMI to the family room for instant access. We also have access through the Alexa Show in the kitchen that doesn’t interfere with the phones or server display.
Wired cameras for the win. No batteries to charge. One time setup and smooth sailing from there on out.
9 months since purchase.
Lorex 4K Security Camera System, Ultra HD IP Indoor/Outdoor Wired POE Metal Dome Cameras and Smart Motion Detection, Active Deterrence Video Surveillance, 2TB 8 Channel NVR, 4 Cameras (added 4 additional cameras)Show lessMatthewjamesrisley
Developer Response
Hi Matthew, Thank you for your positive review! We are glad to hear that our Lorex Home app was easy to install and that you have been enjoying the quality of the picture. We appreciate your feedback and are glad you have been able to benefit from our system.LOREX System and App is Solid
New and happy self-installed residential Lorex system user here. Our Fusion NVR system has been in for about 3 months (since May 2023) and overall the system has been running well and the app is very good and useful. If was extremely easy to setup the system overall including getting the app going.
We have a mix of PoE IP wired cameras and WiFi cameras. Usability of the app is good for all devices and is pretty intuitive and well featured for most all of the common features you need as a system user for quick access and checking events, recordings and settings. The NVR console and NVR web administrator interfaces are extensive and far exceed app capabilities as you would expect.
I mostly kept this review focused on the app. LOREX areas for improvement aside from the app include: 1) configuration and product stability for configuring advanced features such as motion zones on AI cameras needs to improve and 2) Lorex Support should add email and IM support methods beside phone only. Tier 1 support is friendly and they try to be very helpful but offshore communication gaps and technical knowledge depth can and should be better.Show lessTGonWheels
Developer Response
Hello TGon, Thanks for your review! We are glad to hear that you are happy with your Lorex system and the app. We are always striving to improve our products and services and your feedback is invaluable. We will continue to work on improving configuration and product stability and look into adding email and IM support methods.Backwards 2 updates ago, havent quite bounced back, yet...
First, the GOOD.... The App is an invaluiable part of the security pacakge. They are sooo close to a top tier app, yet the app designers have taken som liberties in applying not aonly useless features, but int he scope of a security system interface, rather annoying actually.
Now the NOT so good.... Previous update brought a handful of useless and obnoxious features that Lorex personally contacted me to let me konw they fixed, but they didn't, AT ALL! such as a bouncing screen that buzzes aggressively each time you switch camera screens, and they added the very long model-number of each camera to the camera descriptor, (we dont care to know the camera model number when veiwing our cameras recordings), and no option to remove that model number so now our descriptor is pushed off to the end so we have to scan the screen to find it to know which camera is which.
Sorry Lorex, buit please remove the "GAMER" crap you addeed to the app... buzzes, bouncing screen, etc that serve ZERO functionality to our usage of a security system. This app is NOT Candy Crush or Angry Birds, it is a secrutiy system, please give us an app that is commencerate witht that.Show lessRusch Motorsports
Developer Response
Hello Rusch Motorsports, We sincerely apologize for the issue with the Lorex Home app. Our team has fixed the problem with the most recent release, and we kindly ask you to update the app to the latest version. If this resolves your issue, we would appreciate if you would update your review. Best Regards, Lorex Team
