Leave a Review Lorex (previously Lorex Home)
Want to return buyers be aware
I been using Lorex system for almost two years, it been a nightmare from the beginning the app is not intuitive just to say the least. In my case whatever setting I do in lorex app in my phone it NEVER work most of my cameras don’t send motivation to my phone. I call lorex after almost 2 hours on the phone they fix the problem for one day I’m so frustrated with the app and the lorex system it want lorex replace my system with a different one cause it simply don’t work not even close as advertise. Buyers be aware if you buy lorex and you install the app this is what you can expect
PRO
video quality is good
COM
app is don’t work as it should need a lot of tlc
TOO much faults notifications
Settings on the app or the system don’t really work.
Lorex technician don’t have time for you when you call
The setting is very complicating in the system and in the app
I feel that lorex fail on all basic things that security camera do these days it’s a very complicated system to use, and all the basics function you expect from an expensive camera system like lorex don’t work as it suppose to. In my circumstance time schedule, perimeter, notification, none of those options work as they supposed tooShow lessKps good news
Awesome Camera
I had the Arlo pro, wireless. Besides constantly having to charge it. It just kept going in and out . I have Verizon Fios everything would work in the house but the cameras would always go out. On too of thay I always had to re-sync the cameras when it did that . Since have the Lorex wired system. I haven’t had to recharge anything and it doesn’t go in and out due to the WiFi. Constant coverage all the time . And I get to speak over a 2 way audio system. I wished I would have done it sooner. I spent $550 of the Arlo pro and for $200 mores I got a better system . As the world is in crazy times , I feel safe knowing my home and the people in it are protect when I’m away. Thanks Lorex!Show lessMeka QC
Developer Response
Hey, Meka QC, thank you for appreciating us! We work hard to meet your expectations. There's still much room to grow, but it's good to know we are on the right track! Feel free to share your ideas.Motion detection needs improvement
Most of the app is great, but the motion detection needs a lot of improvement. I get too many notifications even when I tried to tweak all the available settings to minimize false positives. The app has detect vehicles and detect persons and they work really well. It also has motion zones to let you specify areas that you only want motion detection and notifications to happen. Unfortunately, you can’t specify vehicle/person only in the motion zones. As a result, I get notifications every time a person or vehicle goes by the road that we are on, when I only want notifications when there is a person/vehicle comes onto our driveway.
If Lorex can fix this, the the app would be 5/5. As it is now, I have to turn off notifications, greatly reducing how useful the app could be.Show lessGel-007
Developer Response
Hey Gel-007, Thank you for reaching out and providing this feedback, our team greatly appreciates it! We hope you are enjoying your system, please let us know if there is anything we can assist you with at this time. Thank you again!Love my Lorex System
We installed this security camera system about a year ago and I wonder how we ever went without it!! We have 2 dogs, and sometimes we forget to close the doggie door when we leave the house. I absolutely love how I can pull up my security cameras, while I’m away from the house, to check on our dogs!
We have also used our system when a neighbor of ours was assaulted in front of our house. The clarity of the cameras allowed us to see the license plate of the assailant and because of that, our neighbor was able to report them to the police!Show lessBGKrash
Excellent clarity
Really can’t complain the feed is clear and the ability to zoom in and out are by far the best. We have had a handful of systems over the years this has been my favorite. Notifications are excessive but easily mutable with my iPhone settings. Great system. The most recent update has made loading images including playback much faster. Haven’t figured out the microphone setting simply bc I haven’t had the time
To really sit and figure it out. But I hope to get to using that feature soon.Show lessLzrd0902
Takes long time to load up cameras
Can the speed be increased while checking cameras and not connected to wifi? I recently switched to Verizon thinking it would resolved my issue but everytime i try to connect or switch through cameras/channels sometimes it works good and theres times were it would keep loading and takes me out the app and have to close and reopen the most frustrating part is this was all happening while my house was being broken into. Although system is recording 24/7 i was really upset i was not able to see cameras live because image kepped freezing please lorex fix the issue these cameras arnt cheap and we rely on remote viewing. I have an 8 year old lorex system at my other house and doesnt do this at all. Please helpShow lessRichardm90
Froze my iPhone twice now.
While using the app the screen became on responsive frozen on a view, no buttons were no swipe up to get out, completely locked up. I couldn’t even shut off my phone it was just on frozen with that screen. The first time it happened I thought it was dead because the screen went black after about a minute so I plugged it in and it came back on. But the second time it stayed on and wouldn’t turn off. But yet I could feel the haptic responses from holding the power button or taking a screenshot, those appear to be working in the background although I couldn’t see what was happening. It actually saved a screenshot of what looks like a normal screen but that’s not what I was seeing, it was still showing me the frozen screen from the app. It eventually went back to normal after I plugged it in and rebooted. Kind of scary!Show lessThe Hazyface
Developer Response
Hi The Hazyface, We apologize for your experience and we would be happy to hear from you to provide more support. At your earliest convenience, please contact our team at: 1(888) 425 6739. We sincerely apologize again. Thank you!No tech support read my comment
I bought a 4 camera system and had it working. They did some update and now it doesn’t work on the apps. Contacted support a few times and got nowhere. My system isn’t supported apparently, the cameras no longer exist to connect and no body has any answers.
I now have 4 cameras that I can watch from home but can’t use the apps. Complete garbage and waste of money.
I have a 1 year warranty but apparently this issue isn’t covered. Go figure!
I do not recommend this product or this company.Show lessSharkpro
Developer Response
Hello Sharkpro, We apologize for your experience with this issue. This is potentially a network connectivity issue, and we ask you please contact our support team to gain the best assistance with resolving issue. Please call 1(888) 425- 6739. We apologize again for this issue. Thanks.A good start
I chose Lorex in order to avoid paying a monthly subscription fee. So far, I’m content but not blow away by the app and it’s functionality. Here are a few suggestions:
- Privacy Mode should be able to be turned on/off by my physical location. The notifications work this way, so why not with this function?
- I also have Lorex outdoor cameras and using two apps for both is a bit annoying. Sure, I know about fusion, but that doesn’t solve my exiting problem of the cameras I have outside and what I have inside. Further, one can only add two WiFi devices to the fusion NVR, which is not ideal for someone who has the doorbell and 4 indoor cameras (like me).
- Having to send my wife a separate invite email each time a camera was added was annoying. Either allow the account to be shared (which is currently not possible) or allow the primary user to add a secondary using that’s also an admin.
- Would be great if I could modify camera function with Google Assistant. For example, if I run a nighttime routine on Google, one of the functions google should be able to do is turn off privacy mode.
- Each time a camera was added, I needed to pick a time zone. Since these devices connect to the internet, why not just pull the location data that way?Show less5NKAQW
Developer Response
Hey 5NKAQW, Thank you for the great feedback, we appreciate hearing from all of our users! At this time we will forward your feedback to a member of our development team for future consideration. If you require any assistance, or would like to provide more suggestions, please reach out to us at appteam@lorex.com. Thanks.Annoying but worked when needed
We get many notifications throughout the day, and I am working on the settings to lessen the many non-movement ones. That said it did work when needed. We had a adored local grocery where both owners were stabbed over a customer not wearing a mask in the store. At the time I was on vacation. We heard from neighbors about the incident and immediately checked our front camera trying to see if we could see the suspect walking by. While looking on the app I noticed a notification for our parking area in the back. I checked and there he was, crossing our neighbors backyard through ours. I called the police immediately and they searched our backyard. The suspect was no longer there but they knew the direction he was heading. All while on vacation. It works - thank you!Show lessJholt619234
Developer Response
Hey Jholt619234, Thank you so much for your review, we are so happy you are enjoying our app and system! Please let us know if there is any assistance we can provide in the future. Thank you again.
