Leave a Review Lorex (previously Lorex Home)
Camera is stalling and not working
I have called the company multiple time with my issue and no resolution. I notice about 1 week ago when I was at work that the camera would pop up but the video was not live. It would glitch or work for a few seconds and then stop again. When I’m on wifi the cameras work but while off wifi the cameras are not working on my app. They keep blaming my cell phone provider but I called them too and upgraded my service and the cameras still do not want to work on the app. They told me to check on a friends phone that has a different service and she had T-Mobile and I have AT&T. She was able to get my cameras to work while off Wi-Fi so I called back and told them yes it may be my data plan but it’s not with my data speed But it seems like AT&T in the new update to Lorax are not compatible all of a sudden which seems like the app needs to be re-updated to fix this issue. I have done all kinds of cleaning my phone, updating it, troubleshooting EVERYTHING and it’s still not working. Is your recent update not compatible with all phones or older models or what is the deal. This is so upsetting. Please helpShow lessOh please help
Developer Response
Hello Oh please help, We apologize for the inconvenience you have experienced with our app. Our team is working hard to ensure that our app is compatible with all phone models and service providers. We appreciate your patience as we work to resolve this issue.Backwards 2 updates ago, havent quite bounced back, yet...
The App is an invaluiable part of the security pacakge. Previoous update brought a handful of useless and obnoxious features such as a bouncing screen that buzzes aggressively each time you switch screens, and they added the very long model-number of each camera to the camera descriptor, (we dont care to know the camera model number when veiwing our cameras recordings), and no option to remove that model number so now our descriptor is pushed off to the end so we have to scan the screen to find it to know which camera is which.
This update brought about some quicker screen switching and camera loading and reduced some of the haptic buzz but its stil there, (tolerable now but still pointless in the functionality of this app, thats a feature that belongs in simple games like CandyCrush/AngryBirds etc, not security camera apps). Also the dreaded camera model number is STILL clogging up my screen ahead of the descriptor we assigned to each camera making it difficult to identify which camera is which when your app rearranges the cameras recording order to the camera that had the most recent activity. It woudl be nice to hve the "option" of placing latest activity on top vs leaving in an assigned order and the option to remove the camera model number if we dont want it consuming or our screen realestate.Show lessRusch Motorsports
Developer Response
Hello Rusch Motorsports, We sincerely apologize for the issue with the Lorex Home app. Our team has fixed the problem with the most recent release, and we kindly ask you to update the app to the latest version. If this resolves your issue, we would appreciate if you would update your review. Best Regards, Lorex TeamHelp
For some reason I can’t download Lorex ,I’ve had it for years and since the update on phone it just won’t work ,any advice would be appreciated thanks PLEASE HELPMoejoee
Developer Response
Hey, Moejoee, thank you for appreciating us! We work hard to meet your expectations. There's still much room to grow, but it's good to know we are on the right track! Feel free to share your ideas.App stopped working on iPad
App was working great for a few months but now app just showing blue screen , when I open app ,not sure if others have same problem , does work on iPhone , Hope problem can be resolvedPuretartan
Developer Response
Hi Puretartan, we apologize sincerely for this experience. We’ll gladly provide assistance with resolving the issues you faced with our apps. When you have a moment, please contact our team at 1(888)425-6739 to provide more detail. We hope to hear from you shortly to provide a solution. Thanks!Blue screen
App hasn’t worked on iPad 9 since about May 5/23. Either most recent Lorex update or ipad update must be the problem. Just loads a blue screen. Without the app the cameras are useless. Lorex needs to fix this problem fast.Lesik f
Developer Response
Hi, Lesik f. Thank you for your review! We are glad to receive nice words from our users! We work to ensure that you get only a positive experience!Some concerns
I know everyone celebrates the lack of a required subscription but I do think there’s a right and wrong way to implement this. My real concern with Lorex (and I’ve seen this several times on Nextdoor) is people commit a crime, like stealing a package and they notice the doorbell and they actually take the whole doorbell. I’m coming from Arlo which also had a subscription-free model in the form of offering 7 days of free cloud storage and this alleviates this issue and they have a program to replace the doorbell if it’s stolen. Unfortunately their app is garbage and “security” impedes core functionality. I did see there’s an option to purchase a NVR unit but it’s not compatible with the newer 4k battery cameras - which how you release new products that record in 4k (that could really benefit from having extra storage for the higher resolution video) and make these incompatible with the NVR is beyond me. It seems like there’s no perfect product. Bonehead decisions and half-baked executions are running amuck when it comes to these things and if you’re an apartment dweller looking for a battery-powered option you’re a “niche” audience even though there’s more apartment, condo, etc dwellers than home owners.Show lessmytw0b1ts
Developer Response
Hey mytw0b1ts, we are very sorry to hear about this experience and we would be happy to provide immediate assistance. When you have a moment, please contact our technical support team at: 1(888) 425 - 6739. We sincerely apologize again for this issue, and hope to hear from you soon. Thanks!App has gotten better
The app has gotten a lot better over the years. I especially like the geofencing notifications. However, I strongly dislike the “Leaving Home Area” and “Entering Home Area” notifications. They are totally useless. I think it’s apparent when today user is leaving home or is close to home. Please remove this ‘feature’ or give users the option to disable it. When I receive the notifications, I am typically driving. The notification distracts me, and I am sure it distracts others. God forbid someone get into an accident because of this pointless notification. Lorex, be careful, you could be in an unfortunate lawsuit situation.
EDIT: the notifications are working as expected, and I like them. However, I do not like the notification that says “Entering Home Area” “Leaving Home Area” it’s unnecessary, I think the end user knows when they are entering or leaving the geofence. The developers reply was NOT helpful, and I wish they could look into correcting this, or giving users the ability to turn off the specific notification that says “entering /leaving home are” I’m a developer myself, and I know it’s not that complicated.Show lessstephen.moore
Developer Response
Hi stephen.moore, We apologize for your experience and we would be happy to hear from you to provide more support. At your earliest convenience, please contact our team at: 1(888) 425 6739. We sincerely apologize again. Thank you!Very pleased.
Love it, works better than I hoped it would.Daddypine
Developer Response
Hi, Daddypine, Thank you for the positive review! :)Perfect upgrade
I have upgraded from and security system that went out of business, I was trying to mix match NVR but did research and decided for the LOREX FUSIÓN , it has been the right decision , easy to install , to operate ,the app, etc…
Love some features on the app that one is able to see history of recording , don’t have to go to the NVR to check it . I try changing colors on the lights , and they do what you program them to do , over all I had had no problems I am very happy with the cameras and so is my family , my daughter specially . The right decision the right product , many upgrade features and very useful
It’s been more than a month with them but worth it .Show lessLorex-lopz
Developer Response
Hey, Lorex-lopz, thanks for the awesome review! We're happy to hear we hit the mark for you, and we'll do our best to keep it up. Let us know if you need help with anything.Locked me out
Yesterday my phone died. When I charged the battery up I was unable to access the app. It was asking me for an email address and password. As this was not set up in my name and I am unable to get this again as the emails sent I have already accepted the invite to join not sure how I can resolve this. Shouldn’t be happening just because a battery had diedShow lessdolliex
Developer Response
Hello dolliex, thank you for reaching out to us. We apologize for this issue with login, our team is currently investigating. We kindly ask you to reach out to us at appsupport@lorextechnology.com and our support team will help you log in into your account. We apologize again for this experience, thank you!
