Leave a Review Lorex (previously Lorex Home)
POE user
We have the 4K fusion Bullet cameras and they work very well. However the notifications are on the lowest setting and still alert on a piece of dust or water droplet. I end up turning off the notifications, especially at night, since it goes off consistently if there anything in the air. Mist, rain, dust from wind etc will set off a motion notification. Also my wife and I use the same app and log in and we cannot both view something at the same time. This is a problem when I am at work and check on the cameras and now she doesn’t even receive notifications. Can the developers please allow multiple users using the same login or another user on the same account, for instance my child can view but not edit etc.Show lessLed2215
Great App
Great app. Works well with the cameras and allows you to view, control all the cameras and NVR from your iPad or phone..
Great all round service and kit.. Glad that I swapped to themDMROBERTSON
Developer Response
Hey, DMROBERTSON, thanks for the awesome review! We're happy to hear we hit the mark for you, and we'll do our best to keep it up. Let us know if you need help with anything.Don’t get this cámaras
I bought a 12 set of cámara it said it has sound and after it was installed we noticed there was no sound, I call the company and they said it should have, let me found out she came back to the phone just to let me know it doesn’t have only a panic sound when I press the bottom my 2 year old kid make a loud sound then the cámara I was forced to keep them because my house was already drill and set with the cámara cables and the when I put them on it is so hard to set them up and this stupid cámaras it gives you every second a notification and you can’t not control it visite disabling notification for all cámaras then when you try to check the videos from the night before you have to go one by one it would not show you and image on each video which mean it was a waste of money
Stay away from this company
I got blink the best cámaras and a lot shipper…….Show lessCuervo667
Problems loading playback
I’ve had the cameras for a few years now. No issues until what I assume was an App upgrade. Now if I’m lucky I get one, maybe 2 event playbacks before an error message comes up saying ‘Oh oh! Something went wrong. Tap to retry.’ If I close out of the App and restart, I’ll get 1 or 2 playbacks, then have to close and restart again. Very frustrating. I did contact the company but didn’t get a response.Show lessShirl.k
Developer Response
Hi Shirl.k, we apologize sincerely for this experience and our team would be more than happy to provide assistance with resolving this issue. When you have a moment, please contact our team at: 1(888) 425 -6739. We hope to hear from you to provide an immediate solution. Thank you.Best app around
We are installers, and we have problems with every other camera mobile app out there. We landed on Lorex because they never have issues with their mobile app.
If something is wrong, then you don’t have it set up right. Because it doesn’t get any easier than this. Lorex is a great company. Products ship from Canada and ship very quickly. We receive orders in about 2 to 3 days every time. Highly recommended…
Before buying any camera system, I suggest looking at the reviews for their mobile app. 95% of them will all be very low ratings. This is one of the only apps you will find with near five stars. Thanks Lorex Team! Makes our job easier…Show lessMr Jumble
Developer Response
Hey, Mr Jumble, thanks for the awesome review! We're happy to hear we hit the mark for you, and we'll do our best to keep it up. Let us know if you need help with anything.App not working
I bought the 8 -Channel Fusion NVR System with 4K (8MP) IP Dome Cameras with Listen-In Audio (4). A few days before thanksgiving the Lorex home app stopped working properly. The play back is slow, it took 3 minutes and 30 second to download 10 seconds worth of video. I have an iPhone 12 and I’m using iOs 16.1.2. I have deleted the app and downloaded it again still no luck. My cameras are hooked up to my tv and those work fine. I have also sent two separate emails worth the app and haven’t had anyone for Lorex reach out to me as to why my app is not working all of a sudden.
**App developer, I am not happy with it because now I can not properly keep and eye on my house while I’m away. The app is NOT WORKING PROPERLY **Show lessHem_a.
No monthly fees, Does not miss a thing, spectacular!
I have tried several camera doorbells and this one is by far the most accurate with the most amount of options. If you have not tried other camera doorbells then you just won’t know how good this one is. I was looking for one that would not send numerous false positives notifications of person activities all day long. But also be able to record every activity In the neighborhood that I can have access at my fingertips. And this camera does just that. It let's you know of people in the area of your home and also Continuously records everything and only saves the motion so you do not miss any movement around your home. And the best feature is the pre-roll recording. It records several seconds before the movement even appears in the camera. If you have any questions I am willing to answer them. This is the best door bell camera I have owned.
This camera has so many good features I can't list them all but I did a quick list below of some major ones.
-Pre-roll recording
-color option for night vision
-continous recording of all movement
-Connects to boor bell wiring, no worries of battery dying
-Accurate human detection
-led light
-installation wedges. 3
- Micro SD Card included
- 2k resolutionShow lessDrewskiier
Developer Response
Hi, Drewu71. Thank you for your review! We are glad to receive nice words from our users! We work to ensure that you get only a positive experience!Cannot see playback videos
Hello,
Until recently I am unable to see the playback videos on my cameras.
It was working fine before until a recent update.camreview3729182
Developer Response
Hey camreview3729182, we are very sorry to hear about this experience and we would be happy to provide immediate assistance. When you have a moment, please contact our technical support team at: 1(888) 425 - 6739. We sincerely apologize again for this issue, and hope to hear from you soon. Thanks!Contractor’s worker borrows tool
I was surprised to see one of the workers enter the garage and remove a tool. It was dark and he was using only a flashlight. My camera clearly showed the tool being removed from the storage area.
Th contractor and workers had already left for the day so I had to wait until the next day to question him. Turns out the worker had borrowed it to help support a work area. I apologized but was so happy to know my new camera would so clearly show any activity in the garage with bright or dim light. I have purchased 2 additional cameras and will place them at other strategic places.Show lessTRH789
Limited PTZ function
The good news is that the Lorex Home app will control PTZ cameras. However, the control is limited. It will not allow you to use optical zoom, if your camera has that feature. You can only use digital zoom, which is not very good compared to 12X optical zoom! Serious shortcoming since the optical zoom cameras are quite a bit more expensive. While I appreciate the response from Lorex, their response has nothing to do with the issue I have described above - it is not a network issue it’s an application functionality issue. I also called their tech support and they confirmed this as a limitation. Ultimately, I’m going to try and return the $500 PTZ and replace it with a 4K fixed focal length camera.Show lessstupid***nickname!
