hubNashville 311

This update contains a major infrastructure update which will allow us to meet the latest security standards while also meeting the latest browser requirements. With this update in place, we will be able to focus future efforts on introducing new features to the hubNashville 311 App while ensuring we are providing the highest level of security available to keep your information secure.

Thank you for using the hubNashville mobile app. With an increased usage of over 400% per year since it was launched in 2018, we recognize the need to continually update the app to bring new functionality to the mobile space. This update primarily focuses on image and video uploading from the app users' perspective, but also contains major backend infrastructure updates that will allow the hubNashille mobile app to continue to function optimally on the newest Mobile Operating Systems. In order to make the Request creation process more convenient, we have added a couple of new media upload features we hope you will enjoy: - When submitting a Request, you can now choose saved images from your phone's photo library. You are no longer limited to only submitting live photos. - When submitting a Request, you can now upload videos where you were previously limited to only uploading photos. - When reviewing your previously submitted Requests in the My Requests section, if those Requests contained an image or a video, you can now add additional images and/or videos if you like. Under the Hood: - The entire mobile platform has been upgraded to accommodate the newest and, to some degree, future Mobile Operating Systems.

We have spent the last several months working to resolve the two major bugs that you, our users, have been reporting and added a couple of enhancements along the way. These issues were particularly difficult to resolve, but thanks to all the feedback and the information you provided, we were able to construct a clear picture of the issue and are happy to announce that we have been able to resolve them both. - Bug 1: The LocateMe map function was frequently remembering the last location from which you opened your last request and was not updating the map to your current location. This has been resolved and the map will now always show your current location as reported by the Google Maps locator. - Bug 2: When attempting to create a request, the hubNashville app would frequently hang on the last screen and the user would experience an infinitely spinning wheel. The only way to resolve this was to force quit the app and launch it again. This has been resolved and the spinning wheel now only spins while the request is being submitted and the process completes successfully. Force quitting the app is no longer required and all attempts to create new requests have been successful. - Enhancement 1: We have added a version number to the bottom of the left menu, to help identify which version is installed on the device. - Enhancement 2: The My Account section below the menu will now allow you to show a Phone and a Mobile phone number - Enhancement 3: We have updated the entire application framework to make it easier provide future enhancements.

This is our first major update since we launched the hubNashville 311 app in April. We have received your feedback and have been working daily to make improvements that we believe will enhance your mobile hubNashville experience. Most of the changes included in this update will allow you to enjoy a more seamless experience by making use of the information you have already provided. These enhancements include the following: - The “Locate Me” function will now zoom the map in to your current location - The map’s zoom level will now be carried through to other maps that may require your location - When you are submitting a request while logged in to your account, your account details will be pulled into the “Contact” page (Note: You can always choose to erase or change your information on the “Contact” page) We hope you enjoy our first of many updates to the hubNashville 311 app. Please continue to send us your comments and we will review each of them and make improvements where we can. Thank you for your participation and early adoption of our newest public service.

In this update we fixed the splash screen, app icon display issue and improved the request intake interface. Feel free to send us any comments or questions by submitting a request through the app. We'd love to hear from you.