When will this app join this century?
At least once a week my app locks me out, despite correct password. Never have I had an app make me change password so often. Have two step verification!!!
It’s so bad I am just about ready to move all my banking. I recently setup other accounts, a brick and mortar bank near by and online only and the pure ease and quality of app makes this one seem like we are in the Stone Age. I have been waiting 5 plus years for my dang credit card to be on the app that’s from you!! Still a separate place.
Get it together!!!! Your staff knows, online support knows. Spend the money and fix it.
It’s so bad I am just about ready to move all my banking. I recently setup other accounts, a brick and mortar bank near by and online only and the pure ease and quality of app makes this one seem like we are in the Stone Age. I have been waiting 5 plus years for my dang credit card to be on the app that’s from you!! Still a separate place.
Get it together!!!! Your staff knows, online support knows. Spend the money and fix it.
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Customer Service
We absolutely love this bank, they treat you like you are part of their family. When you walk out n they call you by your name, it just feels like they really care about you and your money. I have a elderly mother who has a account and sometimes doesn’t pay close attention to her account and her checks come in two different accounts but her bills are all paid out of one. So every month we transfer money it is no problem but sometimes it does slip your mind they help me set it up so it transfers automatically so she doesn’t get insufficient funds. This bank and the individuals that work in the Goose Creek branch is top notch. Thank y’all for all you do for me and my family.
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Need to Catch up with the Times
Basic app that does the job of letting you check your accounts, credit score, sync external accounts, etc. Biggest drawback is the inconvenience of having to manually login every time you visit the app because for some reason the Face Recognition stopped working and has not been fixed although there have been at least 2 updates since that functionality broke.
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