Leave a Review PetExec Mobile
Easy to use
I like to request boarding services thru the app. Its very easy. 1) It does glitch sometimes. Mostly when I modify a boarding when those days are sold out and I have shortened the boarding stay. Even though I already have a reservation, when I shorten the stay it won’t let me because its a booked week, but I already have it booked. It says I have to call. 2) just chcked the app today - the “Modify Boarding” option is gone. Why? What happened?
Otherwise, its useful. ThanksShow lessPuppsOwner
Developer Response
Hi PuppsOwner! Please check with your pet facility. They use different application preferences to customize your experience. They may have recently changed some settings. Thanks for using the PE mobile app! Have a great day!Always crashing, sign-up also disaster
This app is so bad. I wish it were good, truly, but it's too buggy. Sign-up was a disaster. After many emails I got set up but the app frequently crashes when trying to book services. Basically useless in this state.
Looks-wise looks like a 9th grader art project. Terrible color contrast, poor padding, overall junk in the craft regard too.Show lessDapaintballer331
Developer Response
Hi, Thank you for your review. We are aware of the issues and the PetExec team has updates to the app on our 2024 roadmap. We appreciate your reaching out and stay tuned for updates! Update: We have recently updated the PetExec Mobile app! The updated version of the app is 1.4.2. Pet owners will need to delete the current version of the app (if it was downloaded) and download this updated version.Constantly crashes and user interface is hard to use
Really hard to useUpsidedownDuck
Hi Windows 3.1 Calling
Come on, how can you not update your app. It is 1990 called with the 8 bit graphics card. Additionally how secure is the app if it was last updated 9 months ago. After the most recent update to apple iOS all of a suden it won’t open. My friends at DOS are seeking someone with tech from 2024. This isn’t the pet facilities responsibility.Show lessnightfyre79
Developer Response
Hi, Thank you for your review. We are aware of the issue and the PetExec team has updates to the app on our 2024 roadmap. We appreciate your reaching out and stay tuned for updates! Update: We have recently updated the PetExec Mobile app! The updated version of the app is 1.4.2. Pet owners will need to delete the current version of the app (if it was downloaded) and download this updated version.Broken
We used several sign up flows and all show conflicting errors. This company doesn't seem to know what they're doing at all. Definitely don't enter your personal information or credit card under any circumstances if they can't even build a working signup & forgot password flow.Not great
App keeps logging me out. Very annoying. There is also no feedback option in the app so this review is the only way to let the developer know about problems.Winks2012
Developer Response
Hi Winks2012. I am sorry that you are having trouble. Make sure with your facility that you have and are using the correct username and password paying attention to caps. That is the most common issue. You can let your facility know about any problems and they can contact PE if they are having a consistent problem with their pet parents using the app.Can’t switch location
Multiple facilities in my area use this app and there’s no way to switch between them, which makes this app completely uselessTaterinvader
Developer Response
Hi Taterinvader, There is a way for you to use the app with multiple locations. You have to set a separate username for each account. Please reach out to your pet facilities to help you with your usernames and passwords.Absolute trash
Terrible app. Maybe it was good in like 2008 when it was made for the first version of iPhone but it is extremely unintuitive and difficult to use by today’s standards and is several years (decades even) behind in terms of scheduling and communication technology that we are all used to. The app constantly crashes or refreshes, undoing work I’ve started, and has no option for push notifications or other reminders about upcoming appointments. Appointments have to be made individually (manually go into every date I want and add the appointment, then wait for refresh, scroll to the next date, do it again) instead of being able to book “every Friday from now until x date”. There is no way to see if a day is fully booked without manually trying to book it and having it fail. There is no way to know when there was a cancellation that made your target date available. I guess it’s probably cheap for my provider to use, but man I wish they’d choose a different app (or that the developers of this app would just make it functional). I hope they shop around when their contract is up because this is awful.Show lessatkw35
Developer Response
Hi atkw35, I would like to make sure you have the current version of the app on your phone. 1.4.2. If you pet facility is subscribed to the app, you should be able to sign in and create appointments and also receive push notifications, if they have them enabled. Some functionality is based on whether the pet facility chooses to enable it. Please contact them with your concerns and they can trouble shoot with us in customer support!Can’t switch Locations
Two places my dog boards use this app. However, I can’t change which facility I’m logging into. So can’t use it unless she’s at the one she went to many months ago and will probably never go to again. I’ve deleted and uninstalled and it just won’t work. Very disappointinghn553
Developer Response
Hi HN, You can use the PetExec mobile app with more than one location but your username has to be unique for each. Reach out to your pet facilities for help with resetting your usernames/passwords.Useless app
It never recognizes user name or password no matter how many times you try to change/reset it. So frustrating with no IT assistance. Just delete this useless thing already! What’s the point? Makes me want to take my dog somewhere else.pcanary
Developer Response
Hi P, We are sorry for your frustration. Usernames and passwords are case and space sensistive. This is the most common reason people say their password doesn't work. You can contact your pet facility and they can help you to reset your password or change your username.
