Awful app
I echo the words of other sellers regarding the most recent update. It’s made a barely usable app completely unusable. Removing the desktop version and going app only is also a laughable decision when the desktop was the only vaguely user friendly option even prior to the app update.
The search function doesn’t work, it’s almost impossible to organise your listings and know how to price items and having a high number of listings is a nightmare due to the short expiry dates and having to manually update the expiry on each listing one by one. I don’t know why Klekt find it so difficult to create a usable service for sellers, when all of their competitors seem to manage quite easily.
Klekt is by far the worst offering on the market and sadly I’m going to have to stop selling on the platform because of it.
The search function doesn’t work, it’s almost impossible to organise your listings and know how to price items and having a high number of listings is a nightmare due to the short expiry dates and having to manually update the expiry on each listing one by one. I don’t know why Klekt find it so difficult to create a usable service for sellers, when all of their competitors seem to manage quite easily.
Klekt is by far the worst offering on the market and sadly I’m going to have to stop selling on the platform because of it.
Show less
Unusable as seller post update
I used to use KLEKT regularly to sell my shoes, however the new update has made things unusable:
- Firstly, the app is super slow and buggy. The search doesn’t pick up items well and takes ages to load the product page.
- There’s next to no visibility on where your price is in relation to the market post listing. When you list, you’re told what the lowest price is but once listed you can’t see what the current lowest ask on a product is, or what the values of recent sales have been.
- I’m getting bombarded with USELESS emails. Every time a lowest ask changes (I think), I get a tonne of basically spam email which just says ‘Listing Price Update’ - no info as to pricing whatsoever.
- KLEKT have been super slow recently with payouts to the point where I’ve been worried I won’t ever be paid for an item, even though it’s clearly already been verified and sent to the buyer.
Overall, I used to like KLEKT even though their UI was awful. Now, they’ve made some awful changes and I’m going to bring my business elsewhere.
- Firstly, the app is super slow and buggy. The search doesn’t pick up items well and takes ages to load the product page.
- There’s next to no visibility on where your price is in relation to the market post listing. When you list, you’re told what the lowest price is but once listed you can’t see what the current lowest ask on a product is, or what the values of recent sales have been.
- I’m getting bombarded with USELESS emails. Every time a lowest ask changes (I think), I get a tonne of basically spam email which just says ‘Listing Price Update’ - no info as to pricing whatsoever.
- KLEKT have been super slow recently with payouts to the point where I’ve been worried I won’t ever be paid for an item, even though it’s clearly already been verified and sent to the buyer.
Overall, I used to like KLEKT even though their UI was awful. Now, they’ve made some awful changes and I’m going to bring my business elsewhere.
Show less
Quite the achievement to go from the worst to….whatever this is?!
They have managed to make a terrible service (arguably already the worst on the market) even worse with their terrible new app only offering. This decision alone beggars belief.
Putting aside that their service is now rendered virtually unsuable by a series of woeful desicions around how you would expect to navigate this app. It’s troubling that the absolute basics of a re-selling platform are either impossible to find or just missing altogether. But to boot they announced proudly they’d deliver the app on 31st July, couldn’t manage it (obviously). Then when they did launch a day late their servers simply couldn’t handle the volume of updates and users. It’s almost like they had no idea what happens with a new service update or how to handle a product launch. I’m embarrassed for them.
Whoever runs their eComm operation has a fundamental lack of understanding of…
1. Consumer behaviour
2. The re-selling market
3. The tools power sellers need
4. Good UX / UI
And it’s all backed up by atrocious customer service, authenticators who seem to know little to nothing of the products they handle and offensively slow and inconsistent payouts.
Do not waste your time. Their contempt for buyers and sellers, with this latest update, is clear to see!
Putting aside that their service is now rendered virtually unsuable by a series of woeful desicions around how you would expect to navigate this app. It’s troubling that the absolute basics of a re-selling platform are either impossible to find or just missing altogether. But to boot they announced proudly they’d deliver the app on 31st July, couldn’t manage it (obviously). Then when they did launch a day late their servers simply couldn’t handle the volume of updates and users. It’s almost like they had no idea what happens with a new service update or how to handle a product launch. I’m embarrassed for them.
Whoever runs their eComm operation has a fundamental lack of understanding of…
1. Consumer behaviour
2. The re-selling market
3. The tools power sellers need
4. Good UX / UI
And it’s all backed up by atrocious customer service, authenticators who seem to know little to nothing of the products they handle and offensively slow and inconsistent payouts.
Do not waste your time. Their contempt for buyers and sellers, with this latest update, is clear to see!
Show less
Doesn’t work
Constantly doesn’t let me log in when inputting my information going into app even when trying the website I only signed out after I kept trying to view ordered seeing nothings there my orderer just disappeared
L
Shipping prices crazy tax $40? Other selling apps shipping is $15-$25 to United States
Slowest payout.
Disappointed at how slow they pay after sneakers have been authenticated which is quite unfair as you have done your part and still takes them more than a week to pay with their new payment system.
Good Progress
In the Sellers section please move “Active” to the front instead of action. Makes way more sense and still need dark mode and faster payout.
Edit: Please fix notifications. Having to go directly into notifications section WITHIN the app to make the badge disappear is very tedious and annoying. The badge should disappear as soon as you open the app.
👍
Edit: Please fix notifications. Having to go directly into notifications section WITHIN the app to make the badge disappear is very tedious and annoying. The badge should disappear as soon as you open the app.
👍
Show less
Nothing but good things to say…..
Not only are prices competitive with other resellers, they have great selection and availability. Have made 8-10 purchases and, as of yet, nothing but a pleasant experience. One request though…I’m in the USA and wish I were able to sell…crossing my fingers that will be available soon. 😎🤞🏼🤞🏼
Process too long
Made my order, the seller takes a week to ship (nothing I can do about it). Klekt finally receive the item and take another week “verifying” complete joke. First and last time, I’ll stick to Stockx in future.
This ‘no tax’ thing for US buyers
I’ve bought about 4 or 5 items from Klekt and I live in the States. The only time DHL asked me to pay tax was when my total from Klekt was over six hundred dollars. I think anything under this amount, DHL was fine and didn’t ask. Just a heads up. I love the app. I just wish we (those living in the States) could also sell on it. Maybe some day. Cheers.
Show less
