Awful app
I echo the words of other sellers regarding the most recent update. It’s made a barely usable app completely unusable. Removing the desktop version and going app only is also a laughable decision when the desktop was the only vaguely user friendly option even prior to the app update.
The search function doesn’t work, it’s almost impossible to organise your listings and know how to price items and having a high number of listings is a nightmare due to the short expiry dates and having to manually update the expiry on each listing one by one. I don’t know why Klekt find it so difficult to create a usable service for sellers, when all of their competitors seem to manage quite easily.
Klekt is by far the worst offering on the market and sadly I’m going to have to stop selling on the platform because of it.
The search function doesn’t work, it’s almost impossible to organise your listings and know how to price items and having a high number of listings is a nightmare due to the short expiry dates and having to manually update the expiry on each listing one by one. I don’t know why Klekt find it so difficult to create a usable service for sellers, when all of their competitors seem to manage quite easily.
Klekt is by far the worst offering on the market and sadly I’m going to have to stop selling on the platform because of it.
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Unusable as seller post update
I used to use KLEKT regularly to sell my shoes, however the new update has made things unusable:
- Firstly, the app is super slow and buggy. The search doesn’t pick up items well and takes ages to load the product page.
- There’s next to no visibility on where your price is in relation to the market post listing. When you list, you’re told what the lowest price is but once listed you can’t see what the current lowest ask on a product is, or what the values of recent sales have been.
- I’m getting bombarded with USELESS emails. Every time a lowest ask changes (I think), I get a tonne of basically spam email which just says ‘Listing Price Update’ - no info as to pricing whatsoever.
- KLEKT have been super slow recently with payouts to the point where I’ve been worried I won’t ever be paid for an item, even though it’s clearly already been verified and sent to the buyer.
Overall, I used to like KLEKT even though their UI was awful. Now, they’ve made some awful changes and I’m going to bring my business elsewhere.
- Firstly, the app is super slow and buggy. The search doesn’t pick up items well and takes ages to load the product page.
- There’s next to no visibility on where your price is in relation to the market post listing. When you list, you’re told what the lowest price is but once listed you can’t see what the current lowest ask on a product is, or what the values of recent sales have been.
- I’m getting bombarded with USELESS emails. Every time a lowest ask changes (I think), I get a tonne of basically spam email which just says ‘Listing Price Update’ - no info as to pricing whatsoever.
- KLEKT have been super slow recently with payouts to the point where I’ve been worried I won’t ever be paid for an item, even though it’s clearly already been verified and sent to the buyer.
Overall, I used to like KLEKT even though their UI was awful. Now, they’ve made some awful changes and I’m going to bring my business elsewhere.
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Quite the achievement to go from the worst to….whatever this is?!
They have managed to make a terrible service (arguably already the worst on the market) even worse with their terrible new app only offering. This decision alone beggars belief.
Putting aside that their service is now rendered virtually unsuable by a series of woeful desicions around how you would expect to navigate this app. It’s troubling that the absolute basics of a re-selling platform are either impossible to find or just missing altogether. But to boot they announced proudly they’d deliver the app on 31st July, couldn’t manage it (obviously). Then when they did launch a day late their servers simply couldn’t handle the volume of updates and users. It’s almost like they had no idea what happens with a new service update or how to handle a product launch. I’m embarrassed for them.
Whoever runs their eComm operation has a fundamental lack of understanding of…
1. Consumer behaviour
2. The re-selling market
3. The tools power sellers need
4. Good UX / UI
And it’s all backed up by atrocious customer service, authenticators who seem to know little to nothing of the products they handle and offensively slow and inconsistent payouts.
Do not waste your time. Their contempt for buyers and sellers, with this latest update, is clear to see!
Putting aside that their service is now rendered virtually unsuable by a series of woeful desicions around how you would expect to navigate this app. It’s troubling that the absolute basics of a re-selling platform are either impossible to find or just missing altogether. But to boot they announced proudly they’d deliver the app on 31st July, couldn’t manage it (obviously). Then when they did launch a day late their servers simply couldn’t handle the volume of updates and users. It’s almost like they had no idea what happens with a new service update or how to handle a product launch. I’m embarrassed for them.
Whoever runs their eComm operation has a fundamental lack of understanding of…
1. Consumer behaviour
2. The re-selling market
3. The tools power sellers need
4. Good UX / UI
And it’s all backed up by atrocious customer service, authenticators who seem to know little to nothing of the products they handle and offensively slow and inconsistent payouts.
Do not waste your time. Their contempt for buyers and sellers, with this latest update, is clear to see!
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