Prison app
Think that this app is very good and it allows me to see more of my family that are in prison
Happy Day
Loved having my first video call so grateful for the system so I can see him and it worked perfectly 😊
Terrible and not fit for purpose
I have been trying to organise a call for over a month and still unable to get a call sorted.
Worst app I have ever used.
Don’t waste your time trying.
Worst app I have ever used.
Don’t waste your time trying.
First video call
Hi I think For is as a couple it’s brilliant as I’m disabled in a wheelchair I havnt seen him since last March and it was so upsetting as I can’t get to prison visit im struggling at home and missing my partner thsnkyou to giving this service to prisoners and their family’s
Excellent video call
The best video call I ever had. I couldn’t be happier. Thanks so so much
Prison call
Make sure the prisoner knows what time your call is so they can be there asap as my call started straight away at time stated and prisoner wasnt in room so i lost half of my call .
Working well
Great way to be able to see my son.
Always really clear and sharp video link.
Always really clear and sharp video link.
Response from developer
Hi there, sorry for the delay in response. If you experience issues or have queries in future, please email us at support@prisonvideo.com and a member of our team will assist you!
Video calls do not work
Rang through the app once, when I tried to accept the call it did nothing and the call did not happen. I waited on the app for 40 minutes and received no call or option to join. Thanks for wasting my time.
Response from developer
Hi there, if you haven't already, please reach out to us at support@prisonvideo.com so that we may look into this for you!
Wonderful service
Absolutely fantastic system in place to be able to see my loved one. Thank you so much
Response from developer
Hi there! thank you for taking the time to leave your lovely review. We are so glad to hear that you are pleased with the app.
Connection
I have been trying for ages now to accept calls on this app and all I get every time is error messages
Response from developer
Hi there, if you haven't already, please reach out to us at support@prisonvideo.com so that we may look into this for you.
