Prison Video User Reviews

Prison Video

PHONEHUB IO LTD

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Would recommend

Good way to speak to and see the persons face good quality too x

123lol12335

a year ago

Response from developer

Hi there, thank you for taking the time to leave your lovely review! We are so glad to hear that you are pleased with the app.

Can not link to the video

While I open the link after the update, it will exit immediately and cannot link to the video call. Please fix the problem ! Thanks!

爱歌客

a year ago

Response from developer

Hi, Please update your app this was fixed on version 2.6.2 we’re now on 2.6.5. If you should run into any further issues please don’t hesitate to email us on support@prisonvideo.com

Absolutely brilliant

This service is wonderful. It is so easy to use and at 70 years old I down loaded the app, added photos and information all by myself. So far had two face to face calls with my son and will be booking another soon.
Thank you so much to the powers that be for arranging this service.

Fries point

a year ago

Miss Reed

Excellent way of staying intouch with your loved one the jail is outstanding for the progress and effort they put into there work and prisons thanks what a wonderful experience

lindsy reed

a year ago

Response from developer

We are so glad to hear that you enjoyed the app. If you have any queries in future please don't hesitate to reach out at support@prisonvideo.com, we will be happy to help!

Unsupported

Should state it’s only for the UK even though it shows US on the scroll down page.

BabyBlu214$

a year ago

Response from developer

Hi there, our service only supports UK prisons, however, family members from the US (and internationally) can use our service to keep in touch with prisoners based in the UK.

It works a lot better now then during covid

It works a hell of a lot better now then during covid when you had to sit still for 30 minutes now you can move around.

garden gnomes

a year ago

Response from developer

We are so glad to hear that you enjoyed the app. If you have any queries in future please don't hesitate to reach out at support@prisonvideo.com, we will be happy to help!

New update fixed all issues

As the title says, the new update has resolved the issues I had. Happy bunny.

Xo0p

a year ago

Response from developer

Hi there, we are so glad to hear this! If you have any queries, please contact us at support@prisonvideo.com and we will be happy to assist.

Great contact

If you are unable to visit your loved one, a video call is the next best thing. I enjoyed 30 minutes of clear conversation and good audibility. Definitely worth a try.

jaynepie

2 years ago

Response from developer

Hi there! We are very glad to hear that you are enjoying the app and sincerely appreciate your feedback!

Not great!

I spend weeks trying to book video calls with my partner but he tells me other prisoners family don’t have problems but yet I do! Then when I get dates available I get kicked off the app! In about 6 months I’ve had one video call and the whole time it kept checking clothing/checking participates. Purple visits were a millions times better and I’ll never understand why they changed to this app!

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rdilove

2 years ago

Response from developer

Hi, we are very sorry to hear that you are experiencing difficulties with the app. Please could you email us with further details at support@prisonvideo.com if you have not done so already, and one of our colleagues will look into this for you.

No notification

Wish I could give this 0 stars. I was scheduled a video visit for 10:45am, been on the app 10 mins prior to that & no notification appeared on the app even after the time. Was on the phone to the prison and they said it wasn’t allowing them to join either. They kept trying and trying, and still no notification appeared on my phone. I was told to write a complaint because this is absolutely horrible! I live 10 hours away so can’t book physical visits regularly. A simple app can’t even work properly!

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mizzaliya

2 years ago

Response from developer

Hi, we are very sorry to hear that you were disappointed with your app experience. Please could you email us with further details at support@prisonvideo.com if you have not done so already, and one of our colleagues will look into this for you. From what you are saying above this may have been caused an operational issue, rather than a technical problem.