Gensys

Business

Utilities

Free

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Rating summary

Details about Gensys

Released
Updated
iOS Version
Age Rating
Size
Devices
Languages

April 3, 2018
September 30, 2024
16.0+
4+
28.22MB
iPhone, iPad
American English
Dutch

Features

Apple silicon support

Developer of Gensys

SPS Gensys B.V.

⭐️0 / 5

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🙌0

Ratings

📼4 scs

Media↘︎

📦~ in 3 weeks

Updates frequency↘︎

🗣❌ unsupported

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Versions
Price History
Description
FAQ

Version History of Gensys

13.5.2

September 9, 2024

The 13.5 release for Anywhere iOS comes with the following improvements: • Added support for Dynamic ETC • Added landscape support throughout the app • Opening ticket notification will now directly open the corresponding ticket details • Various charts improvements including a redesigned chart legend, default axis and sorting of chart objects • Implemented redesigned create and modify ticket screen • Fixed various performance issues • Fixed an issue where my device profile was sometimes not visible after extended periods of idling • Fix issue with unregister notifications

13.5.1

July 23, 2024

13.5.0

July 23, 2024

13.4.5

April 24, 2024

* Added support for service registration fields * Fixed an issue with registration fields not changing in modify ticket * Improved refreshing from app after reopening app from background after a long idle * Added option to register for notifications in User Settings * Various improvements in charts * Various improvements with barcode scanning * Fixed an issue where no CI Classes where shown if any CI Class missed an image

13.4.4

April 2, 2024

13.4.3

March 11, 2024

Updated App Store page.

13.4.2

February 26, 2024

Updated App Store page.

13.4.1

February 14, 2024

Solved various crashed (such as on dashboard, CMDB contract details) Added support for the service field in service management tickets Various improvements for CRM Various improvements with respect to monitor notifications Various improvements with respect to charts Add support for free lines in charts Long press options will now always present the default tap action as well

13.4.0

January 15, 2024

13.3.1

November 16, 2023

Added support for ticket notifications Improved zooming in new charts Improved barcode scanning options Changes with axis on charts Various bugfixes and crashes resolved Changes to contract and contract level in create ticket Added the CI change log support Changes to CMDB module and search

Description of Gensys

The app is a feature rich and easy to use client for administrators, IT managers, service managers and end users. It contains all the neccesarry functions to monitor and manage an IT infrastructure. Event analyses and management, incident diagnosis, ticket handling, contact management, stand-by team management, dashboarding, etc. Some of the highlights are: monitor and manage multiple clients, view messages grouped by type and severity, monitor status of IT-services and Business services, 24x7 stand-by support functions, view relationships within the IT infrastructure, perform root cause and impact analyses, analyse statistics and create graphics for a variety of values, perform trend analyses, create and update tickets, register activities and follow-ups. Gensys provides everything for IT management with a business focus. Manage IT systems on-premises and in the cloud from a single console. The core of Gensys is the Active CMDB. Always up-to-date and reliable. The Monitor is for every system, platform, service or application. In the cloud or on-premises. Service Management with a business focus, workflows, reports, dashboards and an innovative service desk. Gensys CRM for contact and contract management. Gensys: powerful through integration. Your CMDB is always up-to-date, correct and complete. The central point for all information about and relationships between configuration items. For effective end-to-end IT management with a business focus. Including for a hybrid environment. Fully integrated with Monitoring and Service Management. Gain an insight into and control over IT with the Gensys Active CMDB. Gensys has the best IT monitor for the cloud and on-premises IT. For every system, platform or application, in the cloud or on-premises. Monitor multiple (internal) client environments from one system. Analyse and prevent incidents. Respond in good time. Guarantee the end-to-end availability and performance of IT chains. IT Service Management focusing on the business. Manage the impact on the business with Gensys Service Management. ITIL supported. Workflows for quality guarantees. With a Service Desk which shows in one feed not just what’s happened, but also what’s going to happen! Effective collaboration because everyone involved is fully up to speed. Gensys CRM, for service provider and IT department. Control IT management through agreements and capabilities. Stay in control of the contracts with clients, from clients and with suppliers. Manage leads and opportunities. Record all contacts with clients or prospects.

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