Unable to Add Card + Horrendous UX
I’m sure this app works great, however, when I tried to add several cards the amount I entered did not work. I used all of my attempts and contacted support. Two reps confirmed to me that my card was verified and both turned out to be lying or ignorant at their job as neither were able to work. Thank goodness Uber was able in the location or I would have been stranded. On top of that, the UI kept showing the same screen as I hit the back arrow on the help screen. An embarrassing problem on their product team to not be able to get that right. Hope you hire better front end devs. Also, you should allow people to be able to email customer support in Gmail or copy the email and not have the default as Apple Mail - unless you hate your users and don’t want them contacting you for help, but I could be wrong. Hope this feedback makes it past your customer service team and actually gets discussed on and maybe put into a sprint cycle.
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Good Interface Poor Experience
Well designed app but I have issues with the business model. Each time I attempted to secure. ride in Melbourne I experienced obvious bait and switch pricing. Express price quotes were always significantly lower than Uber price quotes but no driver ever accepted the ride. If you want DiDi to pick you up you need to pay their max price which is comparable to Uber. No thanks, I’ll stick with upfront and accurate pricing with Uber.
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Didi is great
I moved from uber and I am a fan. More drivers in colombia. The fare showed at all times which is different than in uber. The interface to add credit card was also vert straightforward. Ibg general the interface was more clean.
Sometimes Cars take too long to find nearby driver
Good service. May be possible that the demand is higher than the available drivers. And if you are in a hurry you may have to consider another transportation alternatives
DiDi
Was great to start with the first two rides 30% off when we were traveling in Goldcoast. After those first two rides we would wait for five minutes in the centre of town and no one would accept our rides. Seemed to be no drivers, but then we would order from another ride share app, they would have the DiDi sticker on their vehicle. Obviously there’s not enough range between driver and passenger or there is some reason drivers aren’t turning on their apps.
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This version doesn’t work
The version in the Canadian App Store immediately says even once you arrive in China: “DiDi is currently unavailable in your area - Download and ride with DiDi Greater China App which this app attempts to download but isn’t available.
Unfortunately it seems you have to change to the American App Store or something like that, but without a US credit card you can not get access.
Unfortunately it seems you have to change to the American App Store or something like that, but without a US credit card you can not get access.
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Discrimination against single mothers
Twice this has happened within two months, didi drivers have cancelled my ride as soon as they see that I have a baby with me, I have no other way of transport, I take the didi to the nearest train station so that it’s easier for me, and they refuse to drive me simply bc I have a baby, I always have a car seat and I’ve set the car seat up with my baby in it all locked up and secure ready to go and he canceled my ride right as we were ready to go, said that he cannot take babies, my pram has a car seat in it, I take it everywhere it’s an amazing pram, he asked me to put my baby on my lap, I refused and said no I won’t put my child in danger, I have him in his car seat, he lie and say that his car won’t take car seats, I’ve already got it all set up ready to go, left me shaken and in an anxiety attack bc this was late in the afternoon I was trying to get home, the first time I was canceled he left me in the middle of traffic with a baby, disgusting behaviour I do not recommend didi especially if you’re a single mother
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Not worth a “cheaper” ride share
We tried it for the first time because it was slightly cheaper than Uber. It is not worth it! Our driver was one minute away when we booked it. He proceeded to drive away from us and then in circles for over 30 minutes but he would call every few minutes and assure us he was coming and almost there. He then stopped and refused to come to us and had us wandering around trying to find him for another 15 minutes before we finally found him (he had parked a couple blocks away but his GPS locator showed he was where we started). We ended up missing our flight and had to pay $300 to get on the next available flight. What should have been a 25 minute drive took over an hour and cost us $335. I would never use DiDi again!
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