Leave a Review Volaris
Volaris was the worst flight experience I’ve ever had
I have flown a lot throughout my days and I have to say that the service of Volaris has been the worst by far.. dont get fooled by the prices as they are so low due to the terrible service you are subject too. We had came in 3 hours early for our flight only to be told that the flight was full and we had to take another flight two days later. We reserved seats and everything but apparently that doesn’t matter as you are still able to be kicked off your flight. We had compensation at least due to this but we had issues at the hotel aswell… hotel staff would not take us in because of the date on the papers (which the worker wrote) as the 23rd since it was 1 AM. Apparently this didnt matter to the worker and we were promptly told to wait while they messaged Volaris… 5 hours later and nothing. I highly recommend NEVER to fly Volaris if you are looking for a good airline.Show less💀⚰️
Very buggy, almost useless app
There are some major usability bugs in this app, which can make it useless. The functionality of this app is critical because it’s supposed to check you into your flight, and if you can’t do so, you may end up having to wait in line and almost miss your flight because of overbooking. First of all, the app is very unresponsive to some button presses. Form validation and feedback is horrible. For example, if you forget to enter something in “address line 1” it won’t tell you that, but it also doesn’t disable the “Next” button. So you keep clicking “Next” with no response and no feedback, and you are led to believe that the app is broken. Also if you’re traveling with someone under a different booking number, you can’t book seats together, forcing you to purchase seats. That’s a policy issue, but it’s built into the app design. And if you think you can contact customer service, that’s a black hole.Show lessSeth Easton
Do not fly with volaris!
I used to fly with volaris all the time until recently these past 2 years everytime i fly with them theirs a problem! And with this last time I’ve had it! I made reservations 6 months in advance with paid premium seats and luggage. The moment I arrive they said I won’t be able to fly because in there system I didn’t have a reservation that I had to call my bank that the transaction didn’t go through which was extremely confusing because I was able to check into my flight! I was so upset that I called the bank and they said it wasn’t true that volaris did receive the payment. & I told the supervisor and they said they will refund the money back but because the reservation wasn’t showing on their system that I had to re buy tickets!!! Which was insane to me!! The worst part of it all they try to blame you! I will NEVER fly with volaris again!Show lessYaneli g