Awful
You are forced to download a poorly performing app in order to check in online. You are not permitted to input your details and instead are forced to grant camera access. Then once you’ve done this, you’re not able to check in online and instead have to do it at the time.
Poorly thought out, poorly designed. A waste of time and money.
Poorly thought out, poorly designed. A waste of time and money.
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It freezes
The app has a lot of issues as the web as well, many errors from my iPhone 15 or even my google 8 pro, I tried the website same issues
Worst service
At first they couldn’t find my confirmation number. I booked through frontier but the second leg of my flight is through volaris. Volaris WhatsApp customer service tells me to call frontier, frontier tells me to call volaris, finally volaris finds my confirmation and tells me to use the volaris app to get my boarding pass and check in. But the app keeps saying my booking doesn’t exist. I went online to the website and it won’t let me get past the personal information page but does show I have a booking. Volaris sent me an email saying I had no carry on bags even though I paid for them on frontier along with board first privileges for my entire flight back and forth. But volaris says it’s frontiers fault and that I basically need to deal with frontier, when I called frontier again they said I did pay for these things and volaris is supposed to honor it. This airline is the worst, do not use them or fly with them ever. They do not take responsibility for their passengers or their partners. Their app is terrible and I want my money back. Completely ruined my honeymoon with my wife.
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