Leave a Review Volaris
Volaris was the worst flight experience I’ve ever had
I have flown a lot throughout my days and I have to say that the service of Volaris has been the worst by far.. dont get fooled by the prices as they are so low due to the terrible service you are subject too. We had came in 3 hours early for our flight only to be told that the flight was full and we had to take another flight two days later. We reserved seats and everything but apparently that doesn’t matter as you are still able to be kicked off your flight. We had compensation at least due to this but we had issues at the hotel aswell… hotel staff would not take us in because of the date on the papers (which the worker wrote) as the 23rd since it was 1 AM. Apparently this didnt matter to the worker and we were promptly told to wait while they messaged Volaris… 5 hours later and nothing. I highly recommend NEVER to fly Volaris if you are looking for a good airline.Show less💀⚰️
Very buggy, almost useless app
There are some major usability bugs in this app, which can make it useless. The functionality of this app is critical because it’s supposed to check you into your flight, and if you can’t do so, you may end up having to wait in line and almost miss your flight because of overbooking. First of all, the app is very unresponsive to some button presses. Form validation and feedback is horrible. For example, if you forget to enter something in “address line 1” it won’t tell you that, but it also doesn’t disable the “Next” button. So you keep clicking “Next” with no response and no feedback, and you are led to believe that the app is broken. Also if you’re traveling with someone under a different booking number, you can’t book seats together, forcing you to purchase seats. That’s a policy issue, but it’s built into the app design. And if you think you can contact customer service, that’s a black hole.Show lessSeth Easton
Do not fly with volaris!
I used to fly with volaris all the time until recently these past 2 years everytime i fly with them theirs a problem! And with this last time I’ve had it! I made reservations 6 months in advance with paid premium seats and luggage. The moment I arrive they said I won’t be able to fly because in there system I didn’t have a reservation that I had to call my bank that the transaction didn’t go through which was extremely confusing because I was able to check into my flight! I was so upset that I called the bank and they said it wasn’t true that volaris did receive the payment. & I told the supervisor and they said they will refund the money back but because the reservation wasn’t showing on their system that I had to re buy tickets!!! Which was insane to me!! The worst part of it all they try to blame you! I will NEVER fly with volaris again!Show lessYaneli g
Nickeled, dined and starved
I will never fly Volaris again. Not only do I detest the pay-for-what-you-use business model is extremely frustrating, the general overall experience is bad. What’s next? Charging extra for oxygen on flight? Mexican buses felt luxurious in comparison. Seats are cramped, they ran out of food to buy, don’t even give water without charging, extra surprise charges at the ticket counter. They ran out of the one entree offered just 6 rows in. My child and I went hungry the entire flight and felt very sick as a result. No prior info regarding Mexican nationals not being charged international travel fees into Mexico but you need original birth certificates. They’ve succeeded in making air travel one of the worst experiences. Ended up more expensive than our regular airline in the end. I miss the days of Mexicana Airlines. We love Alaska now. Don’t be fooled by low base fares from Volaris. It’s not worth it and you will certainly end up paying more.Show lessAmjayMijay
Very very poor service
Their service is extremely poor. I booked a flight my passport information went threw, but the day of the flight I was refused to board on my flight because they said that there were some issues when there wasn’t. Their website malfunctioned, and they refuse to give me a refund. I said fine that’s OK can I get flight credits they refused to give me that when I asked why they ignored my response. They ended my conversation, and when I tried to message again, I had to start all over and talk to someone new explaining the whole situation again. I spoke to eight different people and not one of them could give me an answer as to why I couldn’t get any flight credits. And each and everyone of them end my conversation halfway. I am extremely upset because my flight was over $600 and they refuse to help me.Show lessNessa_088
Welcome to the worst airline in Mexico
Here in Volaris it’s important you know that the 20 bucks you save on the flight causes you to lose all your value as a human being from the moment you check in to the moment you land. Your time is not important. you must show up 2 hours before your boarding time but we will cancel your flight only 45 mins before the planed boarding time. Our pilots may or may not know how to land the plane in some conditions, in this case we will land else where and hold you there until a new pilot can replace them for the difficult landing. Feel like reaching out to us for help with a critical issue? Our current respond time is around 30 days at which time we will ask you if your problem is still relevant hoping you stop complaining. I hope you understand you are replaceable and keep quite as we do whatever we like with the flights and thank you for your money. -VolarisShow lessPrime_timerzr
Worst Airline on Earth
I would rather fly Spirit where the pilot was a monkey and it was blind. Volaris is single handedly the worst airline on the face of the planet. I have no other place to rant about how god awful they are. Seriously consider flying with anyone else. Even if it’s a few hundred dollars more. They have no food or drinks on their flights, even flights that are 5+ hours. They charge you extra for carry-ons, checked bags, oxygen masks, seat belts, even the seat you’re on. If you have two legs, good luck getting them to fit in your seat. If you can’t afford extra money to fly with someone else, consider walking or hitch hiking. Oh my god, do not fly with them.
Update! We tried getting a flight home one day earlier than we were supposed to leave and they wanted to charge us $2,600. Yeah. But the great part was tween they sent me an email the next day saying they over sold our flight and offered us $100 each to fly out on a later day. Volaris is literally worse than Satan.Show lessDiego your pimp
Never trusting Volaris
I had a round way trip and once it was time to go back home we checked in went through tsa did everything we were supposed to only to be told I can’t board as I’m boarding the plane. The reasoning was for my nose job although they could’ve stopped me in the beginning they did at the very end. Although I was approved by my doctor and surgeon to fly they gave me no option. Cust service help me find another flight 3 days later (yay?) and once I paid they told me oh the flight is no longer available. They found me another flight with a massive layover but like they said it’s the best they can do I guess. I PAID (they made me still pay) for the layover flight only to find out the night before it was CANCELLED with no warning at all literally nothing at all. If it wasn’t for me checking in I wouldn’t have known. So I call customer service for them to offer me a flight 6 DAYS LATER AND I STILL HAD TO PAY. they put me on hold once I asked for a refund and only to find out they had closed. Never ever again. Waste of time and money. Please learn from this and save yourself the troubleShow lessya.ri
Maybe they will respond to me now
I order a round trip flight and everything went well but the return date became a issue so I contacted them since i just ordered the ticket a day before I wanted to see if I can change the return day and they tried to charge me 300 dollars just to change a return flight EVEN THOUGH MY FLIGHT WAS NOT EVEN HALF THAT there was a flight for the day I wanted to change it for that was only 60 bucks and they told me I had to pay the 300 to be able to change my date so being smart I decided to order a one way ticket for the day I wanted for 60 bucks totaled out to be 80 ish but after purchasing it said the order total was 121 !!!! Like what where did that come from ! They charged me almost 60 dollars “FOR TAXES” then when I went to my bank account THEY WERE CHARGING ME 171 dollars for the flight!!! I will be taking legal action if I don’t get my money you stole back. They ticket was supposed to be only 80 all the way to check out it said that and when I paid the next thing that shows up after the refresh was the outragous amount of 121 and Then ur stealing another 51 dollars from me cheating me a total of 171 usd.Show lessurlordandsacior
Don’t get app. No representative to help issues
Downloaded volaris app after dealing with bad attitude reps on the phone. After entering all the info for 4 travelers, going to payment option entered everything showed had run out of time to finish transaction. Great tried doing it faster second time successful my app showed reservation. But the my credit card gets declined on other purchases. Come to find out i got charged for a not successful transaction on volaris app. After 2.5 on the phone cannot get refunded a case was opened 7 to 21 days to solve posible refund!
1. App doest not show first tickets purchased
2. Called day after
3. Same names for both reservations
4. Same card used
5. 4 tickets
Not enough to get refunded sooner or cancel reservation.
Im going to repeat my 7 yr old son words on this being his first flight to mexico.
No screens! what kind of plane is this why aren’t we on delta or american airlines.
USE VOLARIS LIKE IT IS A CHEAP AIRLINE, NO CUSTOMER SERVICE TRUST, NO SCREENS. GET WHAT WE PAY FOR! We maybe paying double for this service this time. No problem don’t used if you can rather take longer next time.Show lessJM automotive
