Leave a Review Burton Card
Rubbish
Still does not have my bank listed to be able to pay online which is frustrating. Virgin money.Me4343684:2??£
Developer Response
Hello, we're sorry this is happening. For online payments we use third party company feature called PayIt. This a feature of NatWest and unfortunately it's not something we can change on our end. The reason for not showing on the app is because NatWest are not enrolled all banks yet. Thank you for taking the time to leave this review. We'll make sure we escalate your feedback. - JJReset card
I have a new card but could not save it due to maintenance on your side. Could not give 5 stars.Ramesumerryarmen
Developer Response
Hi there, thank you for your kind review! We recently released a new version of the app, which will have reset your log-in credentials, however once logged in you shouldn't experience this issue again. Thank you for your lovely feedback, it's great to hear we're your favourite card right now! I hope we can continue to deliver on that for you 😁 - JakeCOVID
Despite finding it hard to make payments had no hassle from bc unlike other companiesmikofski
Developer Response
Thank you for the kind five star rating. All the payment methods can be found via your statements, but if you wish to discuss this further please do get in touch with us and we'll be happy to assist further 😁 Take care! - JennyGreat app/credit card
Easy to use and a great credit to earn rewardsTfd2109
Developer Response
Thank you very much for your review! I'm really pleased you like the app and rewards 😁 Take care and stay safe - LeighMr Boateng
I returned some items I bought and it’s been a month and still haven’t received my refund, and it has now brought my credit score down by a huge amount. Shocking to say the leastwaluccio
Developer Response
Hi there, I'm sorry to hear that you've still not received your refunds. As we're only the credit card provider, I would advise getting in touch with the merchant directly for any updates. If the merchant isn't helpful, then please get in touch with us so we can advise you further. In the meantime, as the credit agreement is still in place, you will still need to make sure that the account is kept up to date, otherwise fees may be applied. I hope this helps - NicoleVery helpful
I been using this app since and I have no problewith is everything okay and I’m happy to have it.nanaama1
Developer Response
Hi there! We're very pleased to know that you're happy with the app and that you haven't had any problems. Thank you so much for the positive review! - NicoleUnhappy
Emailed twice about delaying payment due to the current work situation over covid 19.
Received no reply managed to pay today 2 days late,not happy at being told I maybe charged a late fee thanks for your support !sychonoddy
Terrible communication
No comma to tell me of date to pay led me to late payment andwvitzuninja
Developer Response
Hi there, I'm sorry about this. You should've received a statement to notify you of your due date. Also, if you want additional notification, you should be able to personalise your alerts on the app by going to: More > Account Settings > Alert and Notifications. One of the alerts that we offer is to notify customers of their due date, so hopefully this will come handy to you - NicoleSlow
Very very slow. Every time I go to make a payment it says ‘system unavailable’. Because of this I will be closing my credit card account down. Very frustrating.jakcmdjd
Developer Response
Hello, thank you for getting in touch and I hope you're well. We did experience a server issue over 30/09- early 02/10 that caused our payment systems to fail, however this has now been resolved and you should be able to make payment as normal. I apologise for the inconvenience and thank you for your patience while this was resolved - LeighHorrendous App
Horrendous app. Absolute nightmare to log onto and set up. It’s quicker getting on my mobile banking app than it is to get on here.Dave Mc1955
Developer Response
I'm sorry for the issues that you have with our app. You can always ring our Customer Services Team and they will be happy to assist you, or if you have any suggestions on how to improve the app, then please let us know. Feedback is always appreciated - Nicole
