Great booking engine
Response from developer
Thank you so much for your review. We're glad to have you as a member of our community!
Terrible customer service
When you send email, they will get back to you in couple days.
I’ve had couple emails from different customer service reps asking me what my issues are so they can route my issues to the correct department so I can get a phone call but that never happened. It is very hard to communicate with them. They have zero to none customer service. You are on your own.
Response from developer
We're sorry to hear about your experience with our support team. We have CX coverage seven days a week but we're sorry that your request has not been responded to, please email contact@boatsetter.com and we will help you out immediately.
Working out great!
Captain Ben⚓️
Response from developer
Thank you so much for your review. We're glad to have you as a member of our community!
Customer service
Response from developer
Thank you so much for your review. We're glad to have you as a member of our community!
High Service Charge Lack of Flexibility
After this experience and considering my needs for flexibility in communication and more reasonable service charges, I decided to move my listings to another leading boat renting app. This platform offers a better fit for my requirements, allowing for easier interaction with potential customers and at a cheaper rate.
It’s disappointing to have to leave a review like this, as my initial interactions with Boatsetter were positive. However, I felt it necessary to share my experience to provide feedback on the areas where the platform could improve, particularly in terms of flexibility and understanding towards its users.
Response from developer
Thank you for sharing your experience. Quick responses are a fundamental aspect of Boatsetter's Community Policies, designed to ensure the best experience for Owners and Guests alike. While we regret any misunderstandings that may have occurred, we take all feedback seriously. We'd like to know more about your experience, please feel free to reach out to us at contact@boatsetter.com with your name, boat make/model, and year. Boatsetter Support will be more than happy to assist you further.
Issues with app
Currently, I cannot message people, the messages just disappear, so I am writing a review out of frustration.
Every renter I have had at the start of this season has complained about the app, “404 error message” no way to contact me or look things up.
Typically I can get ahold of support, but how many less persistent bookings am I missing because people are having issues?
Also, someone please add the ability to have more than one boat manager, I have multiple boats and multiple employees.
Response from developer
Thank you for this review. Here are a few troubleshooting steps to try. First, uninstalling and then reinstalling the app. If that doesn’t work, try signing into your Owner account via a web browser. There haven’t been reports of other issues with the messaging functionality, but if this issue persists email us via contact@boatsetter.com and a team member will get back to you as soon as possible.
Solid app for managing rentals
Messages should be sorted by last message date rather than when the conversation was initiated.
Super minor: on iOS more padding should be added to the bottom tab bar so the tab titles don’t get cut off.
Response from developer
We are always looking for ways to improve the app experience for our users and we really appreciate you taking the time to provide this feedback. We will forward this to our product team and hopefully, these are improvements we can implement in the future. Thank you for being part of the Boatsetter community!
Awesome!
Response from developer
Thank you so much for your review, Clayton. We're glad to have you as a member of our community!
Horrible service
Response from developer
We're sorry to hear about your experience during the listing process. Summer is our busiest time of the year for both trips and new listings but we aim to get back to all customers within a day. Please email supplyteam@boatsetter.com with your profile information and someone can assist you today!
