Great tool for a boat business
Response from developer
Hey Jose, thank you so much for choosing Boatsetter! We're so glad to have you as a part of our boating community. Visit our Boat Owner Tips page to be in the know about the latest app features and updates!
Nice
App down
Response from developer
Hi Frank, thank you for providing this feedback and we're sorry that you have been having difficulty getting in touch with us. We are always working to improve the app performance and we routinely put out new updates to fix any issues that may arise. We recommend deleting the app and reinstalling it to ensure that you are using the most up-to-date version. If you are still experiencing these issues after doing this, please send us an email at contact@boatsetter.com and we will be happy to assist with further troubleshooting.
Needs Work
Has issues with check-in. I will check in the renter, collect signatures, and Boatsetter will have no record of it.
Owners - be sure to watch out for these very important items - go into your desktop to validate fuel and checkin.
Response from developer
Thank you for providing this feedback and we're very sorry that you have been experiencing these issues. Sometimes these sorts of issues can arise if the app needs to be updated. We recommend adjusting your phone settings to have your apps update automatically (if you have not done so already) or you can delete the app and reinstall it to ensure that you have the most recent app version. If you are still experiencing these issues after taking these steps, please feel free to email us at contact@boatsetter.com and we will be happy to assist with further troubleshooting.
RENTERS AND OWNERS BEWARE
THEY CANCELED MY WEEKEND RENTAL FIVE MINUTES BEFORE THE START TIME BECAUSE THE DEADBEAT RENTER CALLED AND SAID THE LAKE WAS CLOSED. I CALLED THE MARINAS AND THEY WERE OPEN.
I HAVE ALL DOCUMENTS AND PROOF FOR SMALL CLAIMS COURT
Amazing experience!
Absurd charges and rules
Response from developer
Thank you for sharing your concerns. Boatsetter's fees are such to support the platform, which enables owners to connect with renters who might've never before had the chance to get out on the water. Our platform also provides owners with the an exlcusive peer-to-peer boat rental insurance through GEICO Marine - Boatsetter doesn't earn from the insurance rates; these are determined by GEICO. You're welcome to use any commercial insurance policy you prefer; our team can assist you with the transition. In order to be compliant with USCG laws, owners are not allowed to operate their boat during a charter unless they have a captains license. However, renters are able to operate a boat with the correct Boat Safety License required by their state. We strongly advise our owners to vet renters before operating your boat. For support or more information, please be sure to email us at contact@boatsetter.com
Boatowners Beware
Response from developer
Thanks for reaching out to us here, and we understand your frustration. We always try to take care of our boat Owners as best we can. But there seems to be some miscommunication about our services, Boatsetter is partnered with GEICO BoatUS to facilitate safe boat renting for all, we do not provide insurance ourselves, therefore all the insurance claims are handled by insurance provider and not us. We hope this helps.
