Leave a Review Stessa
App works, customer service needs improved
I’ve had the app for a while and it started off with the same problem I’m having now. My bank account connection just dropped. And I can’t get it to come back. I’ve been chatting with customer service and they claim they’ve escalated it with the 3rd party company that handles the connection. It’s been a month and there’s no resolution. They just tell me there’s no ETA. Ive called my bank to make sure it’s not something on their end. There’s no one to actually talk to with Stessa’s customer service just a chat forum. This is ridiculous! I loved being able to collect the transactions and sort them into reports. But that meaningless now. They suggested I start a new account with them. I’m not starting all over and creating new accounts. Stessa either can’t or won’t fix the issue.Show lessRE-ICT-MM
Developer Response
Yes, we understand how frustrating it can be when a bank connection becomes unreliable. Banks are regularly changing their security protocols and we rely on Yodlee to maintain these secure third-party connections. Some connections inevitably take longer to repair than others and some situations are simply out of our control. Please be patient with our support team as we make best efforts to resolve each and every issue.Great app
Easy to use. Keeps track of all my income and expenses. Generates reports for my accountant and helps me stay on track.Maxthecape
Wow!!!
The web based application is incredible. The app is a very nice companion. I’m in love with all of it. Very intuitive and useful. The app is missing some features like splitting transactions but otherwise it’s very robust and user friendly. I wish the web had a few other features like creating “rules” for transactions, better tracking of loans from mortgage companies that have limited or no linking capabilities, and the ability to set up automatic transfers. Other than that, It’s the best landlord tool ever!Show lessFisheja
Sends me to another login on different site
Sends me to another login on different site that’s says it’s sharing my information and can’t get any of my records now because that’s not happening. I can’t delete the app and reinstall because it says all my information that I uploaded will be deleted. Ugh very frustrating since this app has hours of my time… I’ve tried several apps in the past but they all end up the same. Best thing to do is purchase a program to download!Show lessBDukes#1
Love this app !
This app provides me with everything I need to manage my rental properties. Customer support is fantastic and they resolve any issues right away! I totally recommend this app for anyone who has rental properties!gfa100856
Privacy
The rating is for the app, not the online site. The update requires that my information is shared with Roofstock. This is the default login. Why aren’t we given an option? First, the app collects way too much personal information anyway. Secondly, I don’t have a Roofstock account. So, I may as well delete the app since it won’t let me log in without sharing my info with Roofstock.Show lessSleepy npw
Very Convenient!
I was stressing about all of the administrvia I’d have to handle for maintaining my new and first home, while also taking on renters at the same time. This app has relieved so much of what I had been stressing about. Very happy to have found an easy to use, very useful, app for taking on this next adventure in my life.Show lessbta234
Amazing!
I can’t believe how amazingly user friendly this app is! I’m doing a bit of property management as a side hustle, and thought I might have to quit because I couldn’t keep up with the paperwork, but this app has changed my mind! What a time saver! This app deserves more than five stars! I’m hooked!Show lessloyal for a reason
Was great until bank sync stopped working
It was so easy when it worked. Unfortunately it’s been months since my bank accounts stopped syncing. I’ve been in communication with customer service and their response time has been extremely slow and they’ve been unable to resolve the issue. I’m on the hunt for another management app that syncs properly.Show lessCsst
Best tool out there for small and mid size landlords at any price point
And it’s free!
Wish it made umbrella loans easier to track but Stessa has earned its five stars all the same.csp_256
