Leave a Review FreePrints Photo Tiles
Damaged wall / customer service didn’t care
I purchased template tiles and when I hung them up two tiles kept falling off the wall ultimately damaging the tiles. So I decided to remove the tiles from the wall and place them in a different room. Upon removing the biggest tile the sticky part stuck to the wall and refused to come off. Now I have sticky residue on my wall that I cannot get off… I reached out to customer service hoping they would give some advice on how to get the sticky residue off and a refund since two of the three tiles were now damaged. I received an email back that basically said they are not responsible for any damage to your wall and sorry for the inconvenience… no tips on how to remove the adhesive or I’m so sorry that happened to you here is a credit for the next time you come back or here’s a refund for the tiles that got damaged.. absolutely nothing. With that being said I’ll never purchase from them again. I’ve never seen such terrible customer service.Show lessDeveloper Response
We're terribly sorry to hear of the negative experience you've had with the app, and appreciate the time taken to provide your review. We're more than happy to provide instructions on removing any stuck adhesive, as well as help address the issues with the orders and tiles themselves, and regret that this was not addressed as soon as you messaged us. We'd like to check into your order, as well as the issues you've had regarding your initial contact - please, when you can, reach out to us directly at socialcare@planetart.com for further assistance. We again appreciate your review, and hope to hear from you as well as resolve this soon.Freeprints photo tiles and giftdğ
Excellent value a free tile every month means you. Get four really superb photo tiles with photos from your phone or iPad for just £24!!!
Tiles are strong plastic with four sticky things which can be stuck to the wall and then adjusted or removed without removing paint etc. Any Freeprints products are wonderful quality and great value. So do check out your deals which come up when you purchase Freeprints photos, cards or photobooks. A fantastic way of keeping treasured photos safe and they make lovely and unique gifts
I cannot recommend Freeprints too highlyShow lessAmazing company
I have been using free tiles along with free prints and free Photobooks for awhile now and have taken advantage of the free tile plus the low price extra tiles you can purchase as well as the free prints. No matter how many you order the shipping remains the same making them great value for money. I’ve had 5 of the smaller tiles and one large one done and all are wonderful quality with vivid colors and they are fully customizable you can have names added to them in any color and in various writing styles for a truly customized keep same either for yourself or as a gift. I will be ordering from them for all my photo needs in the future. The free photo gifts are beautiful with the option to purchase other photo gifts at low prices without sacrificing the quality of much more expensive places. With gifts for all occasions this is a truly amazing company.Show less