Bring Back The Beat User Reviews

Bring Back The Beat

Cochlear Limited

Medical

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Same problem

Constantly asking to download more data tried 3 times on iPhone 7.
Still can’t use app.

mooshell51

3 years ago

Response from developer

Thanks for bringing this issue to our attention. We’re sorry you are experiencing it. We have sent this information to the product team for review. If you would like to provide additional information, please utilize the submit feedback button in the help menu of the app – Cochlear Support

Bring Back the Beat

What a wonderful idea, but after down loading I am unable to open the application on my iPad. Any ideas? Thanks, Bill Hyde

Will-o-the-Slip

4 years ago

Response from developer

Hi Will-o-the-Slip, sorry you’re having trouble – we would be happy to help! Please visit the help menu in the app to review frequently asked questions, submit feedback, report technical issues. Thank you for taking the time to reach out to us and we hope to be able to resolve this issue. – Cochlear Support

Still can’t get app to work

Still can’t activate “tell us what you think” dialog pop up window. I uninstalled it from my iPhone and reinstalled but that stupid dialog box is still there, frozen. I cannot do anything with it! Can’t activate any stars, can’t move the “likely” down-arrow left or right. Hope you can fix it so I can get back into the program...

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ukeranian

4 years ago

Response from developer

Hi ukeranian , sorry you’re having trouble. The help menu in the app contains answers to the most frequently asked questions as well as a feedback button to report specific issues that will be reviewed by the product team. – Cochlear Support

Exploring music!

Thank you Cochlear! I love being able to repeat sounds from different musical instruments. I feel like a kid exploring different sounds of music.

BigRichN

4 years ago

Response from developer

Thanks BigRichN for your review. We’re delighted you’re finding our App useful and appreciate you sharing your experience – Cochlear Support

Reptoire (sic)

I like the app as it is helping with individual notes. I would like more games that will help pick out songs to build up recognition. I am disappointed in reptoire. It is not recording the data and or the amount of time I am spending listening to the music. Is this a software issue or did I fail to hit a certain button when I hook my Spotify account. Does my account need to be upgraded to premium (either app?).

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jjjuly2008

5 years ago

Doesn’t work

It doesn’t work on my iPhone 6. It says it needs to download content, but it doesn’t do so. I’ve tried repeatedly. Very disappointing.

BillHumble

5 years ago

Response from developer

Thank you BillHumble for letting us know your experience. Your review has been directed to the product team. If you have more detail to share, please utilize the submit feedback button in the help menu of the app – Cochlear Support

Confusing

Like the last user I was confused as to what to do. Maybe this app isn’t for me. I’ve been hearing music fine since I received My cochlear implant in 1988. I’ll be removing this from my phone and keeping my Pandora and YouTube to listen to much better music.

Debbie Dootle

5 years ago

Purpose?

Not really even sure what this is supposed to do? Maybe it’s me, I play piano and listen to music constantly, when I went bilateral with CIs it was really hard at first but over time, it did get better. I’m pretty content with how I hear music now except for when trying to learn a new song on piano, picking the music out is much more difficult now....I don’t read sheet music. I really miss bass in music which I could hear when I had bilateral HAs. As I got older the HAs couldn’t keep up with my natural hearing decline. The app works fine on my phone, I just don’t understand how to use it after I press the play button....then what?

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C.Miller

5 years ago

Response from developer

Thank you, we are constantly working to help make the app experience more intuitive for our users, so we value your feedback. Bring Back the Beat is designed to help users reconnect with the joy of music through specially designed skills based games. To help you get started, the app has lots of handy tips on how to play each game. If you missed the how-to videos and prompts when you first logged in, you can watch these again by clicking on Help in the navigation bar at the bottom of the screen. You can also click on the letter “i” icon at the top of the screen of each game, which explains what each game is all about. Within the app you can also click on Menu and select the Feedback option to send us your questions and feedback. - Cochlear Support

In theory amazing... if we could get past login

My father is trying to relearn how to hear music without pain since his cochleae implants. Unfortunately, we are unable to get logged in, it gets stuck on the screen claiming it is logging in. Have tried restarting phone, uninstall and reinstall, and different WiFi. :( is there anything that can be done to actually use the app?

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Osprey633

5 years ago

Response from developer

Hi Carl Reynolds, sorry you’re having trouble – we would be happy to help! Please visit the help menu in the app to review frequently asked questions, submit feedback, report technical issues. Thank you for taking the time to reach out to us and we hope to be able to resolve this issue. – Cochlear Support

Log in

I can’t login. Just takes me round in circles.

cybersuezee

5 years ago

Response from developer

Hi Susan Clayton, sorry you’re having trouble – we would be happy to help! Please visit the help menu in the app to review frequently asked questions, submit feedback, report technical issues. Thank you for taking the time to reach out to us and we hope to be able to resolve this issue. – Cochlear Support